查看取消订单的原因

为了帮助您快速了解订单取消的原因,您可以将鼠标悬停在?上。每个请求的状态列下的符号以查看指示的特定取消原因。然后,您可以更有效地确定是接受还是拒绝取消请求。


注意: 

卖方将对自行启动的取消订单以及要求买方取消的订单处以罚款。


有关批量查看订单取消详细信息的提示

订单被取消的原因有很多,无论是系统取消还是通过您或买方的请求。


您可以将订单明细下载为报告,以帮助您大致了解订单明细及其取消原因。这将帮助您概述常见的取消原因,以便您可以更好地分析订单绩效以改善服务。


1.  选择您要为其生成报告的期间的“订单创建日期”。

注意 :您只能选择最长30天的时间段。


2.  出口报告,验证输入密码并下载您的最新报告。


3.  然后,您可以在所选时间段的报告中查看所有订单详细信息,包括每个订单的取消原因。


通过报告确定订单取消,可以帮助您扩大可改善的领域,以改善您的运营。例如,如果您由于“卖方对买家的查询无响应”的原因而发现多个订单取消,则可以对您的聊天操作进行调整,并利用诸如聊天助手之类的工具来优化聊天效率。


shopee官网原文详情:   

Viewing order cancellation reasons

To help you get a quick look at order cancellation reasons, you can hover over the ? symbol under the status column of each request to view the specific cancellation reason indicated. You can then determine more efficiently whether to accept or reject a cancellation request.


Note :

Sellers will be penalised for cancelled orders that are self-initiated as well as orders that they have requested buyers to cancel on.


Tips on mass viewing order cancellation details

There are many reasons for an order to get cancelled, be it by the system, or through requests from you or the buyer.


You can download your order details as reports to help you get an overview of your order details and their cancellation reasons. This will help give you an overview of common cancellation reasons so you can better analyse your order performance in order to improve your services.


1. Choose the Order Creation Date for the period you'd like to generate the report for.

Note: You can only choose a period with a maximum range of 30 days.


2. Export the report, enter your password for verification and Download your Latest Reports.


3. You can then view all your order details, including each order's cancellation reason, in the report for the time period you have chosen.


Identifying order cancellations through the report can help you zoom in on areas of improvement you can make to better your operations. For example, if you spot several order cancellations due to the reason "Seller is unresponsive to buyer's inquiries", you can then make adjustments to your chat operations, and utilise tools such as Chat Assistant to optimise chat efficiency.

查看取消訂單的原因

為了幫助您快速了解訂單取消的原因,您可以將鼠標懸停在?上。每個請求的狀態列下的符號以查看指示的特定取消原因。然後,您可以更有效地確定是接受還是拒絕取消請求。


注意: 

賣方將對自行啟動的取消訂單以及要求買方取消的訂單處以罰款。


有關批量查看訂單取消詳細信息的提示

訂單被取消的原因有很多,無論是系統取消還是通過您或買方的請求。


您可以將訂單明細下載為報告,以幫助您大致了解訂單明細及其取消原因。這將幫助您概述常見的取消原因,以便您可以更好地分析訂單績效以改善服務。


1.選擇您要為其生成報告的期間的“訂單創建日期”。

注意: 您只能選擇最長30天的時間段。


2.出口報告,驗證輸入密碼並下載您的最新報告。


3.然後,您可以在所選時間段的報告中查看所有訂單詳細信息,包括每個訂單的取消原因。


通過報告確定訂單取消,可以幫助您擴大可改善的領域,以改善您的運營。例如,如果您由於“賣方對買家的查詢無響應”的原因而發現多個訂單取消,則可以對您的聊天操作進行調整,並利用諸如聊天助手之類的工具來優化聊天效率。

文章来源:shopee官方网站