设置假期自动回复
出门在外时,您可以设置自动回复消息,以保持商店的聊天响应率。通过自动答复让客户知道您不在了,这有助于管理他们的期望,从而提高客户满意度。
当您打开休假模式时,可以在Shopee Webchat或卖方中心中设置自动答复。
什么是好的自动回复消息?
良好的自动回复消息应包含设定客户期望的关键详细信息:
期间你会离开
预计回覆时间
感谢他们对您的产品的关注
Shopee官网原文详情:
設置假期自動回复
出門在外時,您可以設置自動回复消息,以保持商店的聊天響應率。通過自動答复讓客戶知道您不在了,這有助於管理他們的期望,從而提高客戶滿意度。
當您打開休假模式時,可以在Shopee Webchat或賣方中心中設置自動答复。
什麼是好的自動回复消息?
良好的自動回复消息應包含設定客戶期望的關鍵詳細信息:
期間你會離開
預計回覆時間
感謝他們對您的產品的關注
Setting up an auto-reply for vacations
While you are away, you can set up an auto-reply message to maintain your shop's chat response rate. Letting your customers know that you are away through auto-reply helps to manage their expectations, leading to better customer satisfaction.
You can set up your auto-reply in both Shopee Webchat or in the Seller Centre when you switch on Vacation Mode.
What is a good auto-reply message?
A good auto-reply message should include key details that sets the customers' expectations:
Period you will be away
Expected time taken to get back to them
Thank them for their interest in your products
文章来源:Shopee官方网站