设置假期自动回复

出门在外时,您可以设置自动回复消息,以保持商店的聊天响应率。通过自动答复让客户知道您不在了,这有助于管理他们的期望,从而提高客户满意度。 

当您打开休假模式时,可以在Shopee Webchat或卖方中心中设置自动答复。 

什么是好的自动回复消息?

良好的自动回复消息应包含设定客户期望的关键详细信息:

  1. 期间你会离开

  2. 预计回覆时间

  3. 感谢他们对您的产品的关注


 Shopee官网原文详情:

設置假期自動回复

出門在外時,您可以設置自動回复消息,以保持商店的聊天響應率。通過自動答复讓客戶知道您不在了,這有助於管理他們的期望,從而提高客戶滿意度。 

當您打開休假模式時,可以在Shopee Webchat或賣方中心中設置自動答复。 

什麼是好的自動回复消息?

良好的自動回复消息應包含設定客戶期望的關鍵詳細信息:

  1. 期間你會離開

  2. 預計回覆時間

  3. 感謝他們對您的產品的關注

Setting up an auto-reply for vacations

While you are away, you can set up an auto-reply message to maintain your shop's chat response rate. Letting your customers know that you are away through auto-reply helps to manage their expectations, leading to better customer satisfaction. 

You can set up your auto-reply in both Shopee Webchat or in the Seller Centre when you switch on Vacation Mode. 

What is a good auto-reply message?

A good auto-reply message should include key details that sets the customers' expectations:

  1. Period you will be away

  2. Expected time taken to get back to them

  3. Thank them for their interest in your products

 文章来源:Shopee官方网站  

(本文内容根据网络资料整理,出于传递更多信息之目的,不代表连连国际赞同其观点和立场)