1. 如果我在店铺的假期设置中选择“暂停所有仓库”选项,对我的Wish Express产品有何影响?

当您在账户 > 设置 > 假期设置页面上选择“暂停所有仓库”选项后,所有产品(包括 Wish Express 产品)都将变成下架状态。但是,如果您在假期中可以履行从二级仓库配送的订单,则可以在“假期设置”页面上选择“仅暂停主仓库”选项。如需了解有关假期设置的更多信息,请点击此处。

2. 我可以提高促销产品的 Wish Express 运费吗?

可以。根据商户政策3.1,商户可以提高促销产品的价格或运费,但必须在规定的范围内。

3. 如果我无法在规定的时限内妥投 Wish Express 订单,对我的账户有何影响?

在要求的订单妥投时限之后妥投的 Wish Express 订单将被标记为“延时妥投”。如果用户要求对延时妥投的订单退款,则该退款由商户负责。如需了解更多信息,请参阅 Wish Express 政策。

此外,如果设置了最长妥投天数,那么从主仓库或二级仓库配送的所有订单都必须遵循仓库履行政策。如需了解更多有关仓库履行政策和相关示例的信息,请阅读这篇文章。

wish商户官网原文详情:

12. What happens to my Wish Express products if I select the “Pause all warehouse(s)” option as my store vacation settings?

All products, including those with Wish Express enabled, will become disabled when merchants select the “Pause all warehouse(s)” option in the Account > Settings > Vacation Settings page. However, if you are able to fulfill orders shipped from your Secondary warehouses while on vacation, you can select the “Pause Primary warehouse only” option on the Vacation Settings page. Click here to learn more about Vacation Settings.

13. Can I increase the shipping price of a promoted product for Wish Express?

Yes, merchants may increase the product or shipping prices of promoted products within an acceptable range, per Merchant Policy 3.1.

14. What happens to my account if I cannot deliver Wish Express orders within the required timeline?

Wish Express orders that are delivered after the required order delivery timeline will be marked as late arrivals. If a customer requests a refund for late arrival orders, the merchant is responsible for that refund. Please see Wish Express policies for details.

In addition, for orders shipped from either the Primary or Secondary warehouses, all orders are subject to the Warehouse Fulfillment Policy, given the max delivery days set. Please visit this article for more details about the Warehouse Fulfillment Policy and relevant examples.


 文章内容来源:wish商户官方网站