开始销售：监控反馈和绩效
为何我需要保持较高的反馈评级？
保持较高的反馈评级是在亚马逊上销售的关键成功因素。有关买家反馈和“反馈管理器”工具的信息，请参阅提升反馈评级和关于反馈管理器。
我可以在何处查看我的账户状况？
卖家平台中的账户状况页面显示您可以采取哪些措施来提升买家满意度。要访问“账户状况”页面，请选择卖家平台中“绩效”选项卡并选择“账户状况”。
什么是信用卡拒付？ 我该如何阻止信用卡拒付？
当持卡人针对其在亚马逊上所下订单的费用联系其银行并提出异议时，就会出现信用卡拒付。他们发起信用卡拒付的原因多种多样，包括未收到订购的商品、未经授权使用信用卡等。
当买家发起信用卡拒付时，亚马逊将联系您以了解关于该交易的更多信息。有关更多信息，请参阅信用卡拒付。
什么是亚马逊商城交易保障？
亚马逊商城交易保障计划旨在处理如下情形：买家从未收到商品，或者收到的商品与订购或预期的商品存在很大差异。有关更多信息，请参阅收到亚马逊商城交易保障索赔后该怎么办。
我可以联系我的买家吗？
卖家在亚马逊上开店时，需要与买家进行直接和间接的沟通。有关与买家沟通时允许和不允许事项的详情，请参阅买家沟通指南。
亚马逊官网原文详情：
Start selling: Monitor feedback and performance
Why do I need to maintain a high feedback rating?
Maintaining a high feedback rating is a critical success factor for selling on Amazon. For information about customer feedback and the Feedback Manager tool, see Improve your feedback rating and About the Feedback Manager.
Where can I view my account health?
The Account Health page in Seller Central shows how you are doing with respect to buyer satisfaction. To access the Account Health page, select the Performance tab in Seller Central and select Account Health.
What is a chargeback? How do I dispute a chargeback?
A chargeback occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. They can be filed for a variety of reasons, ranging from non-receipt of the item ordered to unauthorized use of the credit card.
When a customer files a chargeback, Amazon will contact you for additional information about the transaction. For more information, see Chargebacks.
What is the A-to-z Guarantee?
The A-to-z Guarantee program is designed to handle situations where a customer either never received a product that they feel is materially different from what they ordered or expected. For more information, see What to do if you receive an A-to-z Guarantee claim.
Can I contact my buyers?
As part of selling on Amazon, sellers communicate with buyers both directly and indirectly. For details about what is and is not allowed when communicating with buyers, refer to the Communication guidelines.
文章来源：亚马逊官方网站
