休假、假日和其他暂停营业期间的商品状态

如果您因任何原因(家庭紧急事件、恶劣天气、假日或休假等)而无法配送订单,可以将商品状态更改为“非在售”。这样,您的卖家自配送商品将在 1 小时内从亚马逊商品详情页面和搜索结果中移除。当您准备再次销售商品时,可以将商品的状态改回“在售”。

注意:

本页面提供了在您无法配送订单时如何更改卖家自配送商品状态的说明。如果您正在尝试解决与休假设置无关的商品问题,请改为参阅以下“帮助”页面:

  • 我的 ASIN 无法搜索
  • 修复无商品错误
  • 屏蔽商品的原因
  • 解锁存在错价的商品

 

更改商品状态之前,请检查是否有等待中订单,因为此类订单不会自动取消。解决等待中订单可能需要一些时间,因此您或许希望在离开之日前将“商品状态”设置为“非在售”。

    1. 在卖家平台上,将鼠标悬停在屏幕右上角的【设置】上,然后单击下拉菜单中的【账户信息】。

 

    1. 在【卖家账户信息】页面的【商品状态】部分,单击【休假设置】。

 

    1. 在【休假设置】页面上,您可以更改一个或多个商城的设置,详情见下表:

       

      您是在一个商城还是多个商城中销售商品? 可用选项
      如果您只在一个商城中销售商品 如果您只在一个商城中销售商品,则该商城将与在售非在售单选按钮(灰色圆圈)一起显示。您有两个选择:
      • 要从亚马逊目录中移除您的商品,请选择【非在售】单选按钮,然后单击【保存】。
      • 要将您的商品添加到亚马逊目录中,请选择【在售】单选按钮,然后单击【保存】。
      如果您在多个商城中销售商品 如果您在多个商城中销售商品,您将看到所列出的商城。然后,您可以选择更改所有商城或各个商城的商品状态:
      • 要将所有商城中的商品设置为“在售”或“非在售”:单击表格顶部的在售非在售按钮,然后单击保存
      • 要将各个商城中的商品设置为“在售”或“非在售”:单击表格中每个商城旁边的在售非在售单选按钮(灰色圆圈),然后单击【保存】。

       

 

请等待一小时,以便您的更改在亚马逊商品详情页面和搜索结果中生效。您的所有由亚马逊物流配送的商品将在亚马逊上继续保持在售状态。
注意: 即使您的商品处于非在售状态,您也需要在费用到期时支付所有适用的月服务费。如果您不想支付月服务费,可以选择将您的账户从专业销售计划降级为个人销售计划。有关更多信息,请参阅销售计划。
注意: 商品状态仅可由获得管理库存授权的用户编辑。
注意: 休假设置不适用于 Amazon Pay。

商品处于非在售状态时的注意事项

即使您的商品状态已设置为“非在售”,您也必须在 24 小时内处理退货请求并回复来自买家的消息。您可以更新设置以接收带有“批准”、“关闭”或“回复”链接的退货请求电子邮件,也可以让亚马逊自动批准退货请求。了解有关自动退货的详细信息。

当您的商品处于“非在售”状态时,您仍然可以创建和编辑商品信息。当您将商品状态改回“在售”时,所做的添加和更改将反映在亚马逊上。

将商品改回在售状态

当您准备好再次销售商品时,请在休假设置页面重复执行上述步骤,将您的商品状态改回在售。此时,请选择在售(而不是“非在售”),您的商品将在 1 小时之内重新显示。

 

 亚马逊官网原文详情:

Listing status for vacations, holidays, and other absences

If you can’t fulfill orders for any reason (family emergency, inclement weather, going on holiday or vacation, etc.), you can change your Listings Status to Inactive. This will remove your self-fulfilled listings from Amazon product detail pages and search results within one hour. When you are ready to sell again, you can change the status of your listings back to Active.

Note:

This page provides instructions on how to change the status of your self-fulfilled listings in the event that you can’t fulfill orders. If you are trying to troubleshoot an issue with a listing not related to vacation settings, see the following Help pages instead:

  • My ASIN is Unsearchable
  • Fix a no listing error
  • Reasons for blocked listings
  • Unblock listings that have pricing errors

 

Before changing the status of your listings, check for any pending orders, since these will not automatically be canceled. You might want to set your listing status to Inactive prior to the date you will be away, since pending orders may take time to resolve.

1.In Seller Central, hover over Settings in the top-right corner of the screen, and then click Account Info from the drop-down menu.

 

2.On the Seller Account Information page, in the Listings Status section, click Going on a vacation?

 

3.On the Vacation Settings page, you can change your settings for one or multiple marketplaces, as detailed in the following table:

 

Do you sell in one marketplace or multiple marketplaces? Your available options
If you only sell in one marketplace If you sell in one marketplace, the marketplace will appear along with an Active and Inactive radio button (gray circle). You have two options:
  • To remove your listings from the Amazon catalog, select the Inactive radio button, and then click Save.
  • To add your listings to the Amazon catalog, select the Active radio button, and then click Save.
If you sell in multiple marketplaces If you sell in multiple marketplaces, you will see the marketplaces listed. You can then choose to change the listing status for all marketplaces or individual marketplaces:
  • To set listings in all marketplaces to active or inactive: click the Active or Inactive button at the top of the table and then click Save.
  • To set listings in individual marketplaces to active or inactive: click the Active or Inactive radio button (gray circle) next to each marketplace in the table and then click Save.

 

 

Wait one hour for your changes to take effect on Amazon product detail pages and search results. If you have any Fulfillment by Amazon listings, they will remain active on Amazon.
Note: Any applicable monthly subscription fees will continue to be charged, even if the fees are due while your listings are inactive. If you don’t want to be charged a monthly subscription fee, you can choose to downgrade your account from a Professional selling plan to an Individual selling plan. For more information, see Selling plans.
Note: Listings Status can only be edited by users who have been granted the right to manage inventory.
Note: Vacation settings are not applicable to Amazon Pay.

Things to remember while your listings are inactive

You must process return requests and respond to messages from customers within 24 hours, even if your listings are set to Inactive. You can update your settings to receive return request emails with links to Authorize, Close, or Reply, and you can have Amazon automatically authorize return requests. Learn more about automating returns.

You can still create and edit listings while your listings are Inactive. Additions and changes will be reflected on Amazon when you change your Listings Status back to Active.

Changing listings back to active

When you are ready to sell again, change your Listings Status back to active by repeating the steps above on the Vacation Settings page. This time select Active instead of Inactive and your listings will reappear within one hour.

 文章来源:亚马逊官方网站