Dear Melisa ,
l have discussed with my boss about the compensation cost. We couldn't accept the double charge for this order.
Actually ，all the items should be recalled. But it is unfair to charge us all the products cost，freight cost，import tax & your retail margin. We sent you the final samples before mass production , and were confirmed by your engineering team. It is obviously that the quality was OK.
By the way ,all of our products were UL approved ，and strictly according to US standard. It is unfortunately that we have to recall the products to avoid the potential danger. But in our opinion，we could realize each other to improve the situation.
Please help to find our 2 suggestions as follows :
1. We could transfer the money back for this order , without any additional charge. In future orders this year , we could keep the price and give you a 20% discount as compensation.
2. We'll ship a newe wave of products as quickly as possible ，and accept to give you USD 3 000 as compensation cost.
Please check with your manager and give me reply soon.
1. After due consideration，we accepted to pay for GBP 800 as compensation charge.
2. Although we enjoy your products，we have to find an alternative because you don't have the CE certificate.
3. It is unfair to charge us all the compensation cost.
4. We have suffered a serious setback due to your poor quality.The claim was more than USD 3 0O0.