Dear Ms. Hu,
We got several claims of quality issue for your products ! What's up?
The situation is unacceptable,and we have to recall all the items RIGHT NOW.The most important thing at the moment is doing compensation to consumers to minimize losses.
It is your mistake and you should afford all the charge,not only the unit cost and import tax ,but also the freight charge,our retail margin,labor cost and extra cost for the recall case.
l will check with our accountant, and give you a list for notice of claim soon.
Please confirm back as quickly as possible.
1. In case of short delivery,we have no choice but lodge a claim.
2.This compensation is voluntary,not compulsory.It's up to you to accept or not.
3. We feel it is fair and reasonable to ask your company to absorb this claim charge.
4.The key is to reimburse our losses.
5. Continual quality problems irritated our director. We have no choice but to cancel all the orders on hand.