客户提出索赔,往往都会提供具体的理由，比如货期延迟、产品质量有问题、包装破损，或者产品与客户要求不符等，这都有可能作为索赔的理由。所以我们的供应商在操作订单的时候，一定要小心再小心，要控制好每个环节，细节方面多跟客户确认，可以提出建议，但不能自作主张，只有这样，才能尽可能避免索赔情况的出现。
一、邮件模板
Dear Ms. Hu,
We got several claims of quality issue for your products ! What's up?
The situation is unacceptable,and we have to recall all the items RIGHT NOW.The most important thing at the moment is doing compensation to consumers to minimize losses.
It is your mistake and you should afford all the charge,not only the unit cost and import tax ,but also the freight charge,our retail margin,labor cost and extra cost for the recall case.
l will check with our accountant, and give you a list for notice of claim soon.
Please confirm back as quickly as possible.
Best regards,
Kelly Friedman
二、常用语句
1. In case of short delivery,we have no choice but lodge a claim.
如果发现货物少装，我们将会提出索赔。
2.This compensation is voluntary,not compulsory.It's up to you to accept or not.
这笔赔偿款是自愿性的，不是强制性的。你们自己决定要不要接受。
3. We feel it is fair and reasonable to ask your company to absorb this claim charge.
我方认为由贵公司承担索赔款是公平且合理的。
4.The key is to reimburse our losses.
关键问题是补偿我方的损失。
5. Continual quality problems irritated our director. We have no choice but to cancel all the orders on hand.
连续不断的质量问题让我们的领导很恼火。我们不得不取消所有手头上的订单。
以上就是处理索赔问题的邮件，希望对各位卖家有帮助。
