客户在货款方面的索赔，是一个令人头痛的问题。如果赔了，"也许这个问题解决后，后面的生意会就此终止;如果不赔，怕惹恼了客户，也会失去未来的机会。所以在认定责任后，要根据实施情况来定性，赔多少？怎么赔？这是一个很大的学问。化整为零，分批赔付，往往是一个好主意。
一、邮件模板
Dear Floyd,
Please allow me to apologize for the wrong logo printing on the sporting bottles. While we make every effort to insure all the details are strictly according to your request ，this mistake still happened.
l will have a meeting with our sales and order follow-up team，to improve the procedure for all the future orders and try our best to avoid any problems.
However，it is impossible for us to accept the compensation charge which up to USD 30 000.Because the whole order is ONLY USD 9 000! We could make a crucial concession to pay for USD 12 000 totally , and split them into 4 orders.
That means, we could transfer back USD 3 000 this time，and please deduct USD 3 000 each time for the coming 3 orders.
Regarding the unusable bottles ,our forwarder will deliver them from your warehouse and ship them to Russia to our other customer there ，and I will send you the contact info later.
We'll ship a new wave of products to you in 1 week. Hope the alternative scould catch your schedule.
Best regards,
Mary
二、常用语句
1. Our humble apologies for these defective parts.
对于这些损坏的部件，我们深感抱歉。
2. We will split the claim charge into 4 waves.
我们会把索赔的款项分成四笔来赔付。
3. It is our crucial concession to afford the compensation charge of USD 10000.
赔付10000美元已经是我方做出的巨大让步了。
4. You guaranteed that you won't charge us any additional cost if we only ship the goods 1 shipment later.
您保证过，如果只延迟一个船期，是不会要我们承担任何额外费用的。
5. Im writing to complain the inaccurate logo printing.
我写此邮件的目的是投诉贵公司把我们的商标印错了。
以上是申请分批赔付的邮件，希望对您有帮助。
