以下是客户服务人员与客户沟通合并支付与价格优惠的示例邮件。
Sample
Dear sir / madam,
It is a great pleasure to find the two orders you place today with the same address. Would you mind if the two orders are combined into one and shipped in the same package?
If no, please re-select all those items and add them to the cart, and then place your order. Check your address and other details carefully and then click “submit the order”. With the submission, come to us please before the payment, and we will cut down the price of your order by X X X dollars. After that, you can refresh the page to make sure that the price is lowered, and then continue with the payment. And the two former unpaid orders can be canceled.
If you do not want to place a new order, we will also be happy to process your two orders and ship them as they are.
Thanks a lot for your understanding. Enjoy your shopping!
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
发现您今天在本店用同一个地址下了两个订单，我们非常高兴。如果将您的两个订单合并成一个订单，并且用同一包裹发货，您是否介意呢？
如果您不介意，请重新选择所有商品并加入购物车，然后下单。您在提交之前请仔细核对地址和其他细节。提交后，请在支付前来找我们，我们将为您降价XXX美元。随后您可以刷新页面，确认已降价，再继续支付。您还可以删除之前您还未支付的两个订单。
如果您不想重新下单，我们也很乐意为您处理原来的两个订单，并分别发货。
非常感谢您的理解。祝您购物愉快！
祝好！
(你的名字)
