以下是客户服务人员与客户沟通可预测物流延误事宜的示例邮件。
Sample
Dear sir / madam,
Your order has been shipped since February 5. However, China's Spring Festival is around the corner, and we are so sorry for a possible delay.
During the festival from February 10 to 17, most shipping service will be suspended. We will keep a close eye on the shipping status and, once there is anything new, inform you as soon as possible. Please forgive us for the possible inconvenience. Your kind understanding will be greatly appreciated.
If there is anything we can do for you, do not hesitate to contact us. Thank you.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
您的订单已于2月5日发货。然而，中国的春节就要到了，可能会导致运输延误，我们对此深感抱歉。
在节日期间(2月10日至17 日)，大部分运输服务都将暂停。我们将密切关注运输状态，一旦有新消息，我们将尽快通知您。对于可能造成的不便，恳请您原谅。衷心感谢您的善解人意。
如果有任何我们能为您做的事，请随时联系我们。感谢您的惠顾。
祝好!
(你的名字)
