当跨境电商这块蛋糕被更多的人分割，跨境电商战场的争夺战愈演愈烈时，除了上传新产品、打价格战，卖家朋友们还能在哪些方面赢得优势？下面小编就给大家总结一下“服务”二字。良好的服务不仅可以给顾客留下良好的印象，还可以帮助卖家在同级别的店铺竞争中取胜，那么如何服务好顾客呢？事实上非常简单，从日常的采购互动，用心与客户沟通，用邮件与客户联络。但对于不同级别的卖家，有些朋友可能会说：“我不知道如何与他们沟通，何时与他们沟通，怎么办？”今天小编就带给大家每日邮件回复模板，希望能对卖家朋友们有所帮助！
由于行业不同，有时有些内容或回复方式也不一样，仅供大家参考。
一、催付款或者付款遇到问题
很多客户在下单之后并没有立刻付款,或者付款过程中遇到了一些问题,那么这时怎么和客户沟通呢?
1、未付款订单,催付款模板第一次
Dear buyer,
We have got your order.But it seems that the order is still unpaid. If there’s anything I can help with the price or others , please feel free to contact with me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！
Best Regards
2、如果第一次催款不成功,可以考虑发送第二次催款邮件
Dear friend,
Thank you very much for your order to us!
So glad to inform you, the order in stock which you bought in my store.
Meanwhile, give you 2% discount for surprise gift !
We have changed the price , so waiting for your payment.
If you have any other question,please let me know
Regards
Thank you for your orders. We appreciated the chance for have this transition to show our excellent products and nice service.
But I find it unpaid, would I help you?
Best Regards.
3、客户在付款中遇到问题以及确认库存
Hi friend,
Thank you so much for your order in our store!
The product you need is in stock and many clients like it!
Is there any problem with payment?
Here is the introduction about payment
http://www.aliexpress.com/help/home.html#center
Sincerely hope we can have the chance to do business and be friends!
Any question just contact me.
Best Wishes
Dear buyer,
Thank you for your order! We have this item in stock,
If you have any problem for processing the payment of the order, please learn more information from aliexpress help center as the link of http://help.aliexpress.com/payment_method.html or contact with us directly.
Have a nice day
4、款项正在审核阶段:
Dear Valued Customer,
Thank you for your order. Your payment is currently being processed and will be shipped to you as soon as your payment has been confirmed. If you do experience any payment issues, please feel free contact us.
Thank you !
二、询问是否是全名
有时候客户在信息填写的时候,不完整,这时候我们需要询问他们填写的信息是否是全名。
Hi friend
Have a nice day.
Would you like to tell me if Rozhkova Darina is your full name which include your father name ?Please reply to me in English.
Thank you so much
Waiting for your reply.
这时候我们还需要告诉客户,询问全名的原因是什么。
The post office require us to provide customers’full name in order to deliver successfully. Sorry to bring you trouble.Thanks for your kindly understand.
Best regards.
三、通知客户已经确认订单
在订单确认之后,我们需要给客户发送一封邮件通知他们。这时候,我们还可以告诉他们什么时候发货,货物什么时候到。
1、订单确认
Dear buyer,
Your payment has been confirmed. We will verify your order as soon as possible.If After doing so, we will send you an e-mail notifying you of the tracking number.If you have any other questions, please feel free to let me know. Thanks!
Best Regards.
2、什么时候发货
Hi Friend, Thanks for your order.
We will ship your parcel out as quickly as possible.
After shipped, we will send you the tracking number to check shipping information.
If you have any question,please feel free to contact me directly any time.
Have a nice day.
