wish客户服务

wish商家应为请求订单帮助的用户提供客户服务。商家通过我们的联系卖家功能(票务系统)开展客户服务。一旦用户在 Wish 上下了订单,他们就可以通过开票联系wish商家了解他们的订单。用户可能出于以下原因联系商家:

  • 从他们的订单中删除某个产品

  • 指定或要求不同的尺寸或颜色

  • 更改他们的送货地址

  • 查询他们的订单状态

  • 要求提供运输 ETA 或跟踪链接

  • 报告订单中有缺陷、损坏或丢失的物品

  • 发起订单的退货、换货或退款

wish商家应及时回复用户,即在用户开票或发送消息后的几个工作日内。 

wish商家还可以通过相同的票务系统就他们的订单联系用户。这允许商家主动通知用户有关延迟、运输和跟踪信息、售罄的产品以及与订单相关的其他详细信息。 

但是,Wish 不会容忍以下客户服务做法:

  • 请求客户的付款帐户信息

  • 要求客户通过付款帐户向您的商店付款

  • 故意向客户提供有关订购产品或预计交货时间的虚假信息

  • 以任何方式不尊重客户 

wish商户官网原文详情:


Customer Service

Merchants are expected to provide customer service to the users who request assistance with their orders. Merchants carry out their customer service through our contact seller feature (the ticket system). Once a user places an order on Wish, they are able to contact the merchant about their order by opening a ticket. A user may contact the merchant for the following reasons: 


  • to remove a certain product from their order

  • to specify or request a different size or color

  • to change their shipping address

  • to inquire about the status of their order

  • to ask for a shipping ETA or tracking link

  • to report a defective, damaged, or missing item in their order

  • to initiate a return, exchange, or refund of their order

Merchants should respond to users in a timely manner, i.e., within a few business days of the user opening a ticket or sending a message. 

Merchants can also contact the user about their order through the same ticket system. This allows merchants to proactively inform users about delays, shipping and tracking information, sold out products, and other details related to the order. 

The following customer service practices, however, will not be tolerated on Wish:

  • requesting the customer's payment account information

  • requesting the customer to pay your store through a payment account

  • knowingly provide the customer with false information regarding the product ordered or the estimated delivery time

  • disrespecting a customer in any way 

文章内容来源:wish商户官方网站