因包裹延误造成客户投诉是处理纠纷的常见问题之一。造成物流延误的原因一般为海关审查、物流高峰期、恶劣天气以及节假日休息等。客服人员应及时与客户沟通，解释延误的原因。具体可以参考下列范文。
范文
Dear customer,
Thanks for your order. As per courier agencies’ information, due to strict custom screening /peak season/bad weather these days, the shipping time to your country might be delayed.
We will keep tracking the shipping status and keep you posted of any update.
Sorry for the inconvenience caused. Your understanding will be greatly appreciated.
范文
Dear XXX,
The tracking system has some problems these days. We will check with our courier agency to update status to you tomorrow.
Sorry to keep you waiting.
范文
Dear customer,
Thanks for your purchasing in our shop. However, in celebration of China Spring Festival, Jan. 30th to Feb. 5th (including 30 and 5), all shipping services will be suspended temporarily.
Therefore,a delivery delay of your goods will be expected.
We apologize for the inconvenience caused and appreciate your kind understanding.
Wish you and your family have a happy time together as well.
范文
Dear friend,
We sincerely regret that you haven't received your shipment yet. As per the tracking information, your item is on the way to your country, which was sent on XXXXXXXX 2019.
Tracking No: XXXXXXX
Status: XXXXXXX
Shipped Date: XXXXXXX
Could you please kindly wait some more days? We are sorry about the delay due to the Spring holiday. If it still does not reach you in 20 days, we will send you a new one or issue the full refund to you.
Best regards!
