亚马逊物流费用赔偿政策: 重量和尺寸

以下要求和限制适用于对我们确定因使用不准确的重量或尺寸而收取的亚马逊物流费用进行的赔偿。此政策不适用于其他费用赔偿。

如果我们确认使用了不准确的重量或尺寸来收取亚马逊物流费用,亚马逊将予以赔偿。当卖家提供的重量或尺寸与亚马逊验证的测量值不同时,将以亚马逊的测量结果为准。


重要: 要符合此政策规定的赔偿条件,您必须在收费之日起 90 天内提交申请。

如果出现下列情况,则 ASIN 不符合申请重新测量的要求:

  • 我们的运营中心团队在过去 60 天内已经重新测量过两次

  • 您的商品在亚马逊运营中心没有可售件数

提交申请

如果您在查看费用报告中的重量和尺寸数据后仍认为数据不准确,请联系卖家支持并提交调查申请。

在您提交申请之前,请执行下列操作:

  • 从相应的费用报告(例如,月度仓储费报告或长期仓储费报告)中获取计算亚马逊物流费用时所使用的重量和尺寸数据。

  • 检查这些数字是否与您预期的不同。


注意: 对于每笔收费,您只能提出一项索赔。针对同一收费的其他索赔将被拒绝。

我们审核完您的申请后,会通知您是否有资格获得赔偿。


亚马逊官网原文详情:   

FBA fees reimbursement policy: Weight and dimensions

The requirements and limitations below apply to the reimbursement of Fulfillment by Amazon (FBA) fees that we determine were charged using inaccurate weight or dimensions. This policy does not apply to other fee reimbursements.

Amazon will reimburse the FBA fees if we confirm they were charged using inaccurate weight or dimensions. When the weight or dimensions that the seller provides vary from Amazon’s verified measurement, our measurement will govern.


Important: To be eligible for reimbursement under this policy, you must submit your request within 90 days of the date the fee was charged.

An ASIN is not eligible for a re-measurement request if:

  • It has already been re-measured twice in the past 60 days by our fulfillment center team

  • There are no available units for your listing in the fulfillment center

Submitting your request

If you have reviewed the weight and dimension data in the fee report and you still believe it is inaccurate, contact Seller Support and open a research request.

Before you submit your request:

  • Get the weight and dimension data used in the FBA fee calculation from the corresponding fee report—for example, the Monthly Storage Fees report or the Long Term Storage Fee Charges report

  • Check whether those figures are different from what you had expected.


Note: For each fee charge, you may file only one claim. Additional claims for the same fee charge will be declined.

Once we review your request, we will notify you whether you are eligible for reimbursement.

文章来源:亚马逊官方网站