优惠券的领取、使用和费用

问:优惠券领取和使用如何运作?

答:购物者可以在商店中查看您的优惠券,然后单击“领取”,然后在结帐时使用已领取的优惠券。

购物者只能申领和使用一次每个优惠券。

优惠券完全领取后,该优惠券将不再显示给购物者。


问:如果购物者以前没有从我的商店领取过优惠券,是否可以使用我的商店优惠券?

答:是的,购物者可以在购物车中手动输入优惠券代码,而无需单击领取优惠券。


问:如何收取这些优惠券的费用?

答:所使用优惠券的总价值将从您的卖方中心订单明细中的代管金额中扣除。

返现券Coin Cashback Vouchers

问:当购物者退回应用返现券Coin Cashback Vouchers后购买的商品时,会发生什么?

答:如果购物者在应用返现券Coin Cashback Vouchers后返回了完整订单,则从该券中赚取的钱将从购物者的帐户中扣除,并且您将获得返现。


如果有返现Coin Cashback问题的购物者与您联系,请通知购物者与Shopee联系。


shopee官网原文详情:   

FAQ: Voucher Claim, Usage, and Cost

Q: How does voucher claim and usage work?

A: Shoppers can view your Vouchers in your shop and click on ‘claim’, then use the claimed voucher at checkout.

Shoppers can only claim and use each voucher once.

Once a voucher is fully claimed, the voucher will no longer be displayed to shoppers.


Q: Can shoppers use my shop vouchers if they have not claimed the voucher from my shop before?

A: Yes, shoppers can manually enter the voucher code in their shopping cart without clicking to claim the voucher.


Q: How will I be charged for the cost of these vouchers?

A: The total value of the vouchers used will be deducted from your escrow amount in your Seller Centre order statement.

 

FAQ: Coin Cashback Vouchers

Q: What happens when a shopper returns item(s) purchased after applying the Coin Cashback Voucher?

A: If a shopper returns a full order after applying a Coin Cashback voucher, the coins earned from the voucher will be deducted from the shopper’s account and you will be reimbursed.


If you are contacted by shoppers who have issues with coin cashback, please inform shoppers to contact Shopee.

文章来源:shopee官方网站