创建产品并将其添加到优惠券中

问:为什么输入时间段后会收到错误消息?

答:检查输入的开始时间和结束时间。

●开始时间应晚于当前时间

●结束时间应至少比开始时间晚1小时

●结束时间不得超过开始时间后的3个月


问:为什么我不能在“产品选择器”中添加一些适用于我的优惠券的产品?

答:您不能添加同期已售罄,不可用或具有现有优惠券的产品。

这些产品将显示为灰色,您将无法选择它们。


问:我可以重复使用以前创建的优惠券代码吗?

答:您可以在优惠券结束日期后30天重复使用优惠券代码。


编辑优惠券期间

问:为什么我不能编辑优惠券的时间?

答:您将只能编辑以下优惠券的时间安排:

  • 进行中:结束时间只能延长到以后的时间。

  • 即将来临:开始时间只能延长到更早的时间,结束时间可以更早或更晚地调整。

过期的、Shopee创建的或后续商店的优惠券不能进行编辑。

 

跟踪优惠券的使用

问:如何跟踪我的优惠券使用情况?

答:您可以在Shopee App> Marketing Center>优惠券中轻松跟踪优惠券的使用情况。您将能够查看:

  • 索取的优惠券数量(买家收集了多少优惠券)

  • 使用的优惠券数量(买家在订单中使用了多少优惠券)

  • 无人认领的优惠券数量(剩下多少优惠券可以让买家领取)

或者,您也可以登录Shopee卖家中心(Web)>我的优惠券>详细信息,以查看订单并访问优惠券上的完整数据仪表板


shopee官网原文详情:   

FAQ: Creating and adding products into Vouchers

Q: Why do I get an error message after entering a time period?

A: Check the start and end time entered.

  • Start time should be after current time

  • End time should be at least 1 hour after start time

  • End time should be at most 3 months after start time


Q: Why can’t I add some products to be applicable for my voucher in the Product Selector?

A: You cannot add products that are sold out, unavailable or have an existing voucher in the same period.

These products will be greyed out and you will not be able to select them.


Q: Can I reuse a voucher code that I have created previously?

A: You can reuse a voucher code 30 days after the voucher end date.

 

FAQ: Editing the Voucher period

Q: Why can’t I edit the timing of my Voucher?

A: You will only be able to edit timings for vouchers that are:

  • Ongoing: the end time can only be extended to a later timing.

  • Upcoming: the start time can only be extended to an earlier timing and the end time can be adjusted earlier or later.

Vouchers that have Expired or are Shopee-created or Follow-shop cannot be edited.

 

FAQ: Tracking Voucher Usage

Q: How do I track my voucher usage?

A: You can track voucher usage easily on Shopee App > Marketing Centre > Voucher. You will be able to view:

  • Number of vouchers claimed (how many vouchers buyers have collected)

  • Number of vouchers used (how many vouchers buyers have used with their orders)

  • Number of vouchers unclaimed (how many vouchers are left for buyers to claim)

Alternatively, you can also login to Shopee Seller Centre (Web) > My Vouchers > Details, to view orders and access a full data dashboard on your vouchers.


文章来源:shopee官方网站