有效追踪率常见问题

如果我要使用未与亚马逊合作的承运人提供的追踪服务，应该怎么做？

如果您是美国卖家，且使用未与亚马逊合作的小型或地区承运人，则需要开始使用我们支持的承运人来配送您的包裹。查看上述列表，了解哪些承运人与亚马逊有合作关系。您也可以直接从亚马逊购买已追踪货件标签。如需了解有关从亚马逊购买配送服务的更多信息，请参阅购买配送服务和打印标签。

如果您是国际卖家且有权使用与亚马逊合作的承运人（如中国邮政），则需要使用受支持的承运人。

追踪费用是多少？

对于大部分美国承运人（UPS、USPS、联邦快递和 DHL），货件追踪费用已计入运费中。如果您通过亚马逊的“购买配送”服务来购买配送，则可以免费使用追踪服务。

提示： USPS 的所有平邮和媒介商品邮递服务货件均包含免费的追踪服务。尽管我们要求您为 95% 的美国货件提供有效追踪编码，但仍鼓励您为所有的卖家自配送货件提供追踪编码。追踪可以大幅减少与买家联系、亚马逊商城交易保障索赔和货件丢失相关的成本。

亚马逊如何确定某个包裹是否具有有效的追踪信息？

我们会使用您在确认发货时提交的追踪信息，并向运输承运人验证该信息。至少要有一条实际承运人扫描记录，追踪编码才会被视为有效。

我的包裹有追踪编码，但是有效追踪报告里显示包裹缺少有效追踪信息。我该怎么办？

如果包裹没有经核实的追踪信息，在有效追踪编码报告的“无有效追踪”列将显示“X”。如果您上传了追踪编码，但发现该编码标记为“未确认”，则可能的原因有：

• 您提供的追踪编码不正确。

• 追踪编码正确无误，但该编码与您指定的承运人没有任何关联。例如，如果您使用 UPS 配送包裹，但在承运人名称处输入了“USPS”，则该追踪信息将标记为“未确认”。

• 追踪编码和承运人名称均正确，但您使用的是亚马逊不支持的承运人，由于我们无法核实追踪信息，因此未将其计入有效追踪率指标。

• 在订单完成配送后上传追踪编码，此时追踪编码对买家而言已无用处，因此不计入有效追踪率指标。

  请仔细检查，确保您为包裹输入的承运人和追踪编码正确无误。在订单完成配送之前，您可以在【管理订单】部分更改、重新输入和更新追踪信息。您的指标将在 72 小时内反映此更改。

如果某个包裹在“无有效追踪”列显示“X”标记，且您已核实使用的承运人是亚马逊支持的承运人，且追踪编码正确无误，请尝试重新提交追踪编码。如果问题仍然无法解决，请联系销售伙伴支持要求进一步调查。

已取消的订单为什么会显示在我的报告中？

如果已取消的订单显示在您的报告中，是因为您在将包裹发送至承运人之前确认了发货。在您确认发货后，订单不会被视为已取消订单，因为此时已经从买家的信用卡收款。您要向买家退款才能取消此类订单。为防止出现此类差错，我们建议您仅在承运人收到包裹以后再确认发货。

我的有效追踪率报告为什么显示我并未销售的商品所属分类的指标？

有效追踪率指标记录的是关于下单时商品所属的分类。如果您的商品在下单时属于某个分类，之后您将该商品移至另一个分类，那么您的有效追踪率指标仍会反映之前的分类。

有效追踪率报告 E 列中的“InvalidId”是什么意思？

当我们的系统无法处理您针对某个订单输入的追踪信息时，系统将在该订单的 E 列中显示“InvalidId”。例如，如果您的订单编号为 001-12345-67890，且我们无法处理您针对该订单输入的追踪信息，则 E 列将显示 【001-12345-67890-InvalidId】。

出现这种情况可能基于以下原因：

• 您将追踪信息留空。

• 您在追踪信息中输入了我们的系统无法识别的特殊字符（如标点符号）。

要更正所提供追踪信息中的任何潜在错误，请继续参阅【如何编辑追踪编码？】。

如何编辑追踪编码？

转至【订单】，然后点击【管理订单】，即可编辑订单追踪信息。在【高级搜索】中输入订单编号。找到正确的订单后，点击【编辑货件】，然后输入修改后的追踪编码。

请等待 72 小时，以便报告和指标显示更改后的信息。

 亚马逊官网原文详情：

Valid Tracking Rate FAQ

What should I do if I'm using tracking from a carrier that isn't integrated with Amazon?

If you're a U.S. seller using small or regional carriers that are not integrated with Amazon, you'll need to begin shipping your packages with one of our supported carriers. Look above to learn which carriers are integrated with Amazon. You can also purchase tracked shipping labels directly from Amazon. For more information on purchasing shipping from Amazon, see Buy shipping services and print labels.

If you're an international seller with access to a carrier that's integrated with Amazon (such as China Post), you'll need to use that supported carrier.

How much does tracking cost?

For the majority of US carriers (UPS, USPS, FedEx, and DHL), shipment tracking is already built into cost to ship. If you purchase shipping through Amazon's Buy Shipping service, tracking is also added free of charge.

Tip: All USPS First Class and Media Mail shipments include free tracking. While you're required to provide valid tracking for 95% of US shipments, we encourage you to provide tracking numbers on all of your seller-fulfilled shipments. Tracking can significantly reduce the costs associated with customer contacts, A-to-z Guarantee claims, and lost shipments.

How does Amazon know a package has valid tracking information?

We use the tracking information you submitted when confirming a shipment, and verify it with the shipping carrier. Tracking numbers are considered valid only if they have at least one physical carrier scan recorded.

My package has tracking but is showing up in my Valid Tracking Report as lacking valid tracking information. What should I do?

A package that doesn't include verified tracking information will have an "X" in the "No Valid Tracking" column of your Valid Tracking ID report. If you uploaded a tracking number but are seeing it marked as unconfirmed, it might be because:

• The tracking number you provided is incorrect.

• Your tracking number is correct, but it's not associated with the carrier you specified. For example, if you use UPS to ship a package but enter "USPS" as the carrier name, the tracking information will be marked as unconfirmed.

• The tracking number and carrier name are correct, but you used an unsupported carrier, which we cannot verify and so will not count toward your Valid Tracking Rate metric.

• The tracking number was uploaded after the order was delivered, meaning it was not useful to the buyer and thus does not count toward your Valid Tracking Rate metric.

  Please check to make sure you entered the carrier and tracking number for your package correctly. You can change, re-enter, and update the tracking information under Manage Your Orders until the order is delivered. Your metrics will reflect this change within 72 hours.

If you have a package marked with an "X" in the "No Valid Tracking" column, and you've verified that the tracking number for the Amazon-supported carrier is correct, try submitting the tracking number again. If this doesn’t solve your issue, contact Seller Support for additional investigation.

Why are canceled orders showing up in my report?

If canceled orders are showing up in your report, it's because you confirmed shipment before you delivered the package to the carrier. An order is not considered a cancellation when you have confirmed shipment because the buyer's credit card is charged. To cancel this kind of order, you're actually refunding the buyer. To prevent this sort of mix-up, we recommend that you confirm shipment only after the carrier has received the package.

Why is my Valid Tracking Rate report showing metrics for a category in which I do not sell?

The Valid Tracking Rate metric is recorded for the category of an item at the time an order is placed. If your item was previously listed in a category at the time an order was placed, then you will have a Valid Tracking Rate metric in that category even if the item is now listed under a different category.

What does "InvalidId" mean in column E of my Valid Tracking Rate report?

When our system can't process the tracking information you entered for an order, "InvalidId" will display in column E for that order. For example, if your order ID was 001-12345-67890 and we weren't able to process the tracking information you entered for that order, column E will display 001-12345-67890-InvalidId.

This can happen if:

• You left the tracking information blank

• You entered special characters (such as punctuation) that our system can't recognize in the tracking information.

To correct any potential errors in the tracking information you provided, continue to How do I edit a tracking number?.

How do I edit a tracking number?

You can edit order tracking information by going to Orders, and then Manage Orders. Enter the Order ID into the Advanced Search. Once you find the correct order, click Edit Shipment and provide the revised tracking number.

Allow 72 hours for the report and metric to reflect the changes.

 文章来源：亚马逊官方网站