客户是否能够看到收到电子邮件的其他客户？
不能，所有其他收件人邮箱都是隐藏的。
如果我的 Shopify Email 停止发送邮件了，我应该怎么做？
联系 Shopify 支持以解决此问题。
为什么并不是所有人都收到了我发送的电子邮件？
您的订阅者的电子邮件提供商可能存在问题，或者电子邮件可能已被筛选为垃圾邮件，并且订阅者没有意识到这一点。其他可能的因素包括您的打开率过低，或者此电子邮件宣传活动的退回率、“标记为垃圾邮件”率或取消订阅率过高。由于许多因素都不在 Shopify 的控制范围内，因此无法保证所有客户都能收到您的电子邮件。
并非所有订阅者都能立刻收到电子邮件。我应该重新发送电子邮件吗？
不应该。如果您的邮箱列表有超过 1000 个订阅者，则受批处理过程的影响，您的电子邮件可能需要一段时间才能送达整个订阅者列表。Shopify Email 会自动按批次发送电子邮件，以帮助避免垃圾邮件筛选和提高送达率。电子邮件的送达时间因在线商店而异，取决于送达率、退回率和订阅者参与度等因素。其他可能的原因包括您的电子邮件从收件箱被退回的频率，或者被手动报告为垃圾邮件的频率。
如果您的电子邮件在 4 小时内仍未全部送达，请联系 Shopify 支持。
我可以购买电子邮件地址列表吗？
购买电子邮件地址列表并将其添加到您的订阅者列表可能会损害您的声誉，并对您的电子邮件可送达率产生负面影响。当您使用购买的未经同意的电子邮件地址列表向他人发送电子邮件时，您将面临打开率降低和邮件被标记为垃圾邮件的风险。在您的在线商店、结账页面、POS 上以及真实的活动（例如市场或快闪店）中提供电子邮件注册途径都是确保订阅者具有更高参与度的好方法。
启用双重选择加入也有助于获得有参与度的订阅者，并且某些国家/地区的法律要求启用此项。
当订阅者取消订阅我的邮件列表时会发生什么？
如果订阅者点击收到的电子邮件中的取消订阅链接，系统会将他们重定向到您的商店，并会显示一条消息，告知他们已成功取消订阅。如果订阅者将您发送的电子邮件标记为垃圾邮件，系统也会将他们从您的订阅者列表中删除。对于退回邮件的任何电子邮件地址，系统会在以后的所有电子邮件发送中取消向其发送邮件。
Shopify商户官网原文详情：
Will customers be able to see who else is getting the email?
No, all other recipient email addresses are hidden.
What should I do if my Shopify Email has stopped sending?
Contact Shopify Support to troubleshoot the issue.
Why didn’t everyone receive the email that I sent out?
There could be an issue with your subscriber's email provider or the email might have been filtered as spam and your subscriber didn’t realize it. Other possible factors include that your open rate was too low, or the bounce rate, the "marked as spam" rate, and unsubscribe rates were too high for this email campaign. Due to various factors out of Shopify's control, there's no guarantee that all customers will receive your emails.
Not all my subscribers were emailed at once. Should I resend the email?
No. If your email list has over 1,000 subscribers, then emails might take some time to reach your entire subscriber list due to a process called batching. Shopify Email automatically sends out emails in batches to help avoid spam filters and improve delivery rates. The time it takes for your emails to send varies by online store, based on factors like delivery rates, bounce rates, and how engaged your subscribers are. Other possible contributing factors include how often your emails are bounced from inboxes, or manually reported as spam.
If your email still hasn’t been fully delivered within four hours, then contact Shopify Support.
Can I just buy a list of email addresses?
Buying a list of email addresses and adding them to your subscriber list can damage your reputation and have a negative impact on your email deliverability. When you email people from a list of unsolicited email addresses that you bought, you run the risk of decreasing your open rate and being flagged as spam. Providing an email sign-up in your online store, at checkout, on the POS, and at real life events such as markets or pop-up shops are all good ways to ensure more highly engaged subscribers.
Enabling doule opt-in can also help acquire engaged subscribers, and it's required by law in some countries.
What happens when subscribers unsubscribe from my mailing list?
If a subscriber clicks the Unsubscribe link from the email that they receive, then they’ll be redirected to your store and shown a message informing them that they were successful. If a subscriber marks an email from you as spam, then they'll also be removed from your subscriber list. Any email address that bounces back will also be suppressed from all further email sends.
文章内容来源：Shopify商户官方网站
