重置两步验证
如果您已验证域名所有权，那么您可以为组织中已被锁定账户的用户重置两步验证。只能为已将其邮箱与您的经验证域名进行关联的用户重置两步验证。
例如，您的组织已验证域名 example.com。您组织中的两位用户 Jonathan 和 Leslie 的账户已被锁定。Leslie 使用邮箱 leslie@example.com。由于该邮箱使用您已验证的域名，因此您可以重置 Leslie 的两步验证。Jonathan 使用邮箱 jonathan@gmail.com。由于此邮箱使用的是您的组织无法验证的公共域名，因此您无法重置 Jonathan 的两步验证。若要重新获得访问权限，Jonathan 需要输入恢复代码，或者，如果他没有恢复代码，则应联系 Shopify 支持。
重置两步验证
重置两步验证需要用户管理权限。
步骤：
在您的 Shopify 组织后台中，前往用户。
点击需要为其重置两步验证的用户的用户名。
在安全部分，点击重置身份验证。
确认您的登录信息。
点击重置。
重置用户的两步验证后，系统会提示用户设置新的两步验证方法（如果您的组织要求这样做）。
Shopify商户官网原文详情：
Resetting two-step authentication
If you have verified ownership of your domain, then you can reset two-step authentication for users in your organization that have been locked out of their accounts. Two-step authentication can only be reset for users that have an email address that is associated with your verified domain.
For example, your organization has verified the domain example.com. Two of the users in your organization, Jonathan and Leslie, are locked out of their accounts. Leslie uses the email address leslie@example.com. Because this is an email address that uses the domain that you have verified, you can reset Leslie's two-step authentication. Jonathan uses the email address jonathan@gmail.com. This is an email address that uses a public domain that can't be verified by your organization, so you can't reset Jonathan's two-step authentication. To regain access, Jonathan needs to enter a recovery code or, if he no longer has recovery codes, contact Shopify Support.
Resetting two-step authentication
Resetting two-step authentication requires the User management access.
Steps:
In your Shopify organization admin, go to Users.
Click the user name for whom you need to reset two-step authentication.
In the Security section, click Reset authentication.
Confirm your login information.
Click Reset.
After you have reset the user's two-step authentication, your user is prompted to set up a new two-step authentication method if it's required by your organization.
文章内容来源：Shopify商户官方网站
