complain v.抱怨，申诉，投诉
complaint n.抱怨，申诉，投诉
complain to sb.about/of sth. 向某人抱怨某事
make/have/report a complaint with/against sb.on sth. 向某人抱怨某事
receive a complaint on sth.收到关于某事的申诉
Accept/admit/entertain/handle a claim受理索赔
Reject a claim 拒绝索赔
Settle a claim 解决索赔
dismiss a claim 驳回索赔
abandon/waive/withdraw a claim 放弃/撤回索赔
be caused by / be attributed to / result from / arise from / be the result of/ as a result of... 由…引起的
suffer a great loss 遭受巨大损失
negligent/careless adj.疏忽，失误
negligence/carelessness n.疏忽，失误
be responsible for 应对…负责任
compensate for 补偿
make a compensation for 补偿
amicable adj.友好的，友善的
unpack v.打开(包装)取出
match v.相同，一致
not correspond to/confirm to/agree with/in conformity with/in accordance with... 与……不一致
color difference 差
in question 被谈论着的，考虑之中的
replace v.替换
inferior quality 质量差
short weight 短重
short shipped 短装
short calculated 少算
short paid 少付
short established 少开
over charge多收
wrong delivery 错发
late delivery 迟交
damaged goods 货物受损
improper package 不当包装
rough handling 野蛮搬运
delay in opening an L/C 迟开信用证
refuse to establish the L/C 拒开信用证
cancel an order 取消订单
检验费inspection fee / survey charge
inspection certificate of quality品质检验证书
重量检验证书inspection certificate of weight
数量检验证书inspection certificate of quantity
inspection certificate of origin 产地检验证书
inspection certificate on damaged cargo 验残检验证书
packing list 装箱单
invoice n.发票
bill of lading 提单
