自定义退货说明

批准退货时,您可以针对特定单个退货商品提供自定义退货说明。如果您的说明适用于所有退货,则在您的退货设置中将其保存为未来退货的默认设置。您还可以添加有关退货运费的信息。您还可以提到,在某些情况下,买家可能要承担退货运费,并且您可能会从此退款中扣除任何适用的重新入库费。有关更多信息,请参阅设置您的退货首选项。


设置默认退货说明

每个退货请求获得批准后,即会显示默认退货说明。

  1. 从您的卖家账户中选择【设置】,然后点击【退货设置】。

  2. 在“您的退货说明”下的文本框中输入默认退货说明,然后点击保存设置。


更新退货说明时,请注意以下事项:

  • 退货说明不得超过 3,800 个字符。

  • 避免在退货说明中使用电子邮件地址、电话号码或个人退货地址等个人信息。在退货说明中提供此类信息可能会导致违反隐私政策。


退货标签上的自定义说明

批准退货请求时,请使用自定义退货说明向买家提供有关如何退货的更多信息。

示例:

  • “请记住在退货之前从设备中删除所有个人信息。”

  • “请退回商品的所有组件,包括…”

注意: 与默认退货说明相似,自定义退货说明不得超过 3,800 个字符。


亚马逊官网原文详情:   

Custom return instructions

You can include custom return instructions specific to an individual return when you authorize the return. If you have instructions that are applicable to all returns, save them as a default setting for future returns in your Return Settings. You can also add information about the return shipping costs. You can also mention that in some situations, buyers could be responsible for return shipping and any applicable restocking fees can be deducted from the refund. For additional information, see Set your return preferences.


Set your default return instructions

Default return instructions will appear with every return request authorization.

  1. From your seller account, select Settings and click on Return Settings.

  2. Enter your default return instructions in the text box under “Your return instructions” and click Save Settings.


When updating your return instructions, note the following:

  • The return instructions cannot exceed 3,800 characters.

  • Avoid using personal information such as email addresses, phone numbers or individual return addresses in your return instructions. Providing such information in your return instruction may lead to privacy policy violation.


Custom instructions on return labels

When you authorize a return request, use the custom return instructions to provide additional information to the buyer about how to return a product to you.

Examples:

  • "Please remember to delete any personal information from the device before returning."

  • "Please include all components of the product, including…."


Note: Similar to the default return instructions, custom return instructions cannot exceed 3,800 characters.


文章来源:亚马逊官方网站