在平时处理店铺一个事情的时候，有时候需要联系平台客服解决问题，但是半天联系不上，遇到了各种机器自动生成的回复，答非所问，毫无生气让人感觉非常糟糕。
在大家遇到这样的问题之后，相信都不想要自己的客户面对这样的糟糕处境。在你与客户好不容易建立了不错的关系之后，最不希望的就是他们被这样一封没有人情味的邮件所敷衍。
所以给各位做跨境电商的伙伴整理了一份跨境电商回复客户的邮件模板，希望在回复客户时，能够用专业且充满人情味的回复为客户解决问题，而不是简单机械的回答，能够让客户感受到更好的服务和用户体验。
当遇到客户未付款订单时：
Dear XXX，
We have got your order of XXX. But it seems that the order is still unpaid. If there’s anything could help with the price, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible.
Thanks!
Best Regards！
XXX Service Team
译文：我们已收到您的订单，但订单似乎还没有付款。如果在价格和尺寸上等方面有什么能帮助您的请随时与我联系。当付款完成我们会尽快为您备货并发货。谢谢！
当你已收到付款订单时：
Dear XXX,
Your payment for orderXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions please feel free to let me know .
Thanks!
Best Regards!
XXX Service Team
译文：您的订单编号为xxx的款已收到，我们将在承诺的XXX天内发货发货,发货后我们将通知您货运单号。如果您有任何问题请随时联系我。谢谢！
当你已发货后：
Dear XXX,
The orderXXX you ordered has already been shipped out and the tracking number is XXX.The shipping method is as follows:XXX.You will get it soon.and you can track your orders here>>XXX.
Thanks for your support!
Best Regards！
XXX Service Team
译文：订单号为XXX的货物已经发货发货,单号是XXX运输方式是XXX，您将会很快收到货物，您可以通过XXX这个链接查询您的包裹，感谢您的支持和理解。
当客户投诉产品质量有问题时：
Dear XXX,
I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out, I suppose that the damage might have happened during the transportation. But i’m still very sorry for the inconvenience has brought to you. So, I apply a XXX discount coupon for you to express our apologies. You can use it at any time in your next order.
Thanks for your understanding.
Best Regards!
XXX Service Team
译文：很抱歉听到发给您的货物有残损，我在发货时再三确定了包装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧因为带给你的不便表示歉意。所以，我为您申请了XXX折扣优惠券，当您下次从我这购买时，我将会给您更多的折扣。感谢您的谅解。
当订单已完成时：
Dear XXX，
I am very happy that you have received the order. Thanks for your support. I hope that you are satisfed with the items and look forward to provide more with you in future.
Thanks!
XXX Service Team
译文: 很高兴地看到您已收到货，感谢您的支持。希望您满意，并期待着在将来能为您提供更多产品。
当货物已断货时：
Dear XXX,
We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again? I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXX. If there’s anything loan help with, please feel free to contact us.
Thanks!
Best Regards
XXX Service Team
译文：真是很抱歉,您订购的产品目前缺货，我会与工厂联系什么时候补上并将随时告知您。以下链接提供的类似产品也很不错XXX，您可以看看，有什么我可以帮您的请随时与我们联系。谢谢！
当你为客户提供折扣时：
Dear XXX,
Thanks for your message. Well, if you buy both of the XXX items we can offer you a XXX % discount. Once we confirm your payment, we will ship out the items for you in time.Please feel free to contact us if you have any further questions.
Thanks and Best regards.
XXX Service Team
译文：感谢您给我信息。目前我们正在进行促促销，如果你购买了XXX个产品我们可以为您提供 XXX %的折扣。一旦我们确认您的付款我们将及时发货。如果您有其他的问题请随时与我们联系。谢谢！
当有大量订单询价时：
Dear XXX,
Thanks for your inquiry. We cherish this chance to do business with you very much.The order of a single sample product costs xxx USD with shipping fees included. If you order XXX pieces in one order,we can offer you the bulk price of XXX USD/piece with free shipping. I am looking forward to your reply.
Best Regards
XXX Service Team
译文：感谢你的询问，我们非常珍惜跟您合作的这次机会。一个样品的的成本需要XXX美元，如果您一个订单订XXX件产品我们可以为您提供批量价格XXX美元/件。期待着您的答复。谢谢！
当买家要求免运费时：
Dear XXX,
We are so sorry that the price is reasonable. But we can give you a xx% discount of the shipping cost to express our sincerity.
Thanks for your support.
Best Regards
XXX Service Team
译文：很抱歉，我们提供的已经是很合理的价格，但是我们可以在运费上给你XX %的折扣以表示我们合作的诚意。
当未付款订单改完后价格再次催款时：
Dear XXX,
We’re reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else lean help with.
Best regards!
XXX Service Team
译文：我们已经为您重置价格并给您原运价xxx的折扣。如您所知运输成本非常高而我们提供的价格比市场价格低，我们的利润空间已经很低。希望您能够满意并随时与我联系。
当外贸业务员向买家推荐新品时：
Dear XXX,
As Christmas/New year/.. .. is coming, we found XXX has a large potential market .Many customers are buying them on ebay or in their retail stores because of its high profit margin .We have a large stock of XXX. Please click the following link to check them out xxx. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX.
Thanks!
Best Regards
XXX Service Team
译文：随着圣诞节/新年/….的来临，我们发现 XXX产品拥有大型潜在市场。我有大量的畅销的XXX产品。请单击下面链接 XXX查看它们。如果你一个订单购XXX件我们可以给批发价格。感谢您的惠顾。
