客户在跨境电子商务中有清关的义务。然而，有些客户因为关税、怕麻烦等原因，并不会清关。卖家需要耐心地与客户沟通，及时商议解决方案。以下是客户服务人员与客户沟通清关事宜的示例邮件。
Sample
Dear sir / madam,
We have kept a close eye on your order, and we are sorry to see that your package has been kept at Guangzhou Customs for several days, which needs customs clearance.
Could you please do us a favor to solve the problem? According to Amazon requirements and customs rules, you are supposed to clear customs with the valid 18-character Citizen ID Number of the recipient written on the package. We hope you will get your package soon. lf there is anything we can do for you, feel free to let us know, please. Thank you very much.
Best regards!
(Your name)
参考译文：
亲爱的先生/女士：
我们一直密切关注您的订单，发现您的包裹已在广州海关滞留数日，需要清关，我们对此深感抱歉。
请问您能帮忙解决这个问题吗？根据亚马逊和海关规定，您需要持收件人(写在包裹上的)的 18 位有效身份证办理清关手续。希望您能尽快收到包裹。如果有任何我们能为您做的事，请尽管告诉我们，我们将不胜感激。
祝好！
(你的名字)
