亚马逊物流库存赔偿政策: 移除索赔

本页面适用于在将库存从亚马逊运营中心移除至退货配送地址时,由亚马逊亚马逊合作承运人丢失或造成残损的符合要求的商品。商品不能是出于以下原因退还给您的:您违反了计划政策或其他适用于使用任何亚马逊销售服务的条款和条件。残损或丢失必须发生在商品离开亚马逊运营中心之后。

提出索赔的流程因商品在配送过程中丢失或残损时的所在位置而异:

索赔期限

对于在运输至退货配送地址途中丢失的商品,请务必在距离移除货件的最后一次确认转移后的 14 天内提交索赔。对于在运输途中残损的商品,您可在收到商品后立即提交索赔。所有索赔必须在商品从亚马逊物流移除之日起的 18 个月内提出。

在您提交索赔之前

  • 请查看您的移除订单详情报告以确认移除订单的日期和状态。

  • 请查看您的移除货件详情报告以了解货件状态和信息,包括追踪编码。

  • 请查看您的赔偿报告,了解您是否已经获得丢失或已残损商品的赔偿。按 FNSKU 搜索以筛选结果。

提交您的索赔

对上述报告进行查看和货件差异查询后,如果您仍然认为某个丢失或已残损商品符合赔偿要求,则可以提出索赔。

针对丢失商品提出索赔时,您必须提供以下信息和文件:

  • 亚马逊移除订单编号

  • 货件编号和有效追踪编码或交货证明,承运人可从装箱单中确认此类信息

  • 受影响的 ASIN/FNSKU 和相应数量

  • LPN 编号(如有)

  • 受影响商品的图片

  • 受影响商品的商品包装图片

  • 包装箱图片

在下方工具中输入移除订单编号,检查您的资格情况并申请索赔。我们可能会要求您提供其他信息。

移除订单编号、批次编号或 FNSKU


 亚马逊官网原文详情:


FBA inventory reimbursement policy: Removals claims

This page applies to eligible items lost or damaged by Amazon or a carrier used by Amazon while removing your inventory from a fulfillment center to your returns shipping address. The item must not have been returned to you because you violated a program policy or other terms and conditions that apply to your use of any Amazon selling service. The damage or loss must have occurred after the item left an Amazon facility.

The process to a file a claim varies by where in the fulfillment process your item is lost or damaged:

  • Shipment to Amazon

  • Fulfillment center operations

  • FBA customer returns

  • Removals

Claim window

For items lost in transit to your returns shipping address, you must submit your claim no sooner than 14 days from the last confirmed movement of your removal shipment. For items damaged in transit, you may submit your claim as soon as you receive the items. All claims must be filed within 18 months of the date the item was removed from the Amazon fulfillment network.

Before you submit a claim

  • Check your Removal Order Detail report to confirm the date and status of your removal orders.

  • Check your Removal Shipment Detail report for shipment status and information, including tracking IDs.

  • Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by FNSKU to filter the results.

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

When filing a claim for lost units, you must provide the following information and documents:

  • Amazon Removal Order ID

  • Shipment ID and active tracking ID or proof of delivery, which the carrier can confirm from the packing slip

  • ASINs/FNSKUs and quantities affected

  • LPN number if available

  • Images of the affected units

  • Images of the affected units' product packaging

  • Images of the shipping box

Enter the removal order ID in the following tool to check your eligibility and file a claim. We may ask you to provide additional information.

Report an order issue, request reimbursement or cancel an order.

 文章来源:亚马逊官方网站