删除过期订单

过期订单是指因您未在订单日期后的延长时间段内配送订单或确认发货而被亚马逊取消的订单。避免让订单过期,这一点很重要。如果您让订单过期,会造成极差的买家体验。

如果过期订单对您的配送前取消率造成了负面影响,您可以采取以下几个步骤来帮助您避免订单过期:

  • 请勿依赖于订单确认电子邮件。您的垃圾邮件过滤器可能会意外删除或屏蔽这些邮件。请在【管理订单】中检查您的订单。

  • 对配送流程进行调整,以确保您始终可追踪订单状态。

  • 一旦得知您无法配送订单,请务必立即取消订单。如果您立即取消订单,而不是在预计配送时间过后取消订单,买家可能会更能谅解。取消订单后,请向买家致歉。

  • 如果您打算度假,或者因任何原因暂时无法管理您的账户,请将您的商品状态设置为“非在售”。

  • 为关键销售期的订单量增长(如节假日期间的销量激增)做好准备。了解更多关于管理订单的信息。


 亚马逊官网原文详情:

Eliminate expired orders

An expired order is one that has been cancelled by Amazon because you have not fulfilled or confirmed shipment for an extended period of time after the order date. It’s important to avoid letting orders expire. When you let an order expire, the result is an extremely poor buyer experience.

If expired orders are negatively affecting your pre-fulfillment cancel rate, here are some steps you can take to help avoid them:

  • Don't rely on order confirmation emails. These can be accidentally deleted or blocked by your spam filter. Instead, check your orders in Manage Orders.

  • Fine-tune your fulfillment processes to ensure you don't lose track of orders.

  • Always cancel an order as soon as you know you will be unable to fulfill it. Buyers may be more forgiving if you cancel immediately rather than after the expected ship date. Follow up the cancellation with an apology to the buyer.

  • Set your listing status to "inactive" if you are going on vacation or are temporarily unable to manage your account for any reason.

  • Be prepared for an increase in order volume during key sales periods, such as the run-up to the holiday season. Learn more about managing orders.

 文章来源:亚马逊官方网站