为何我的wish产品在库存充足的情况下仍显示为“售罄”?


wish商户有时可能会注意到,其产品在 Wish 应用或网站上显示为“售罄”,而实际上他们拥有充足的库存可供销售。以下说明了可能导致这种情况的三种常见情形及其解决方法:

情形1:wish商户正从其不支持配送的国家/地区查看该产品

商户此前在商户平台上的账户 > 配送设置中设置了其产品支持配送的目的国/地区:

如果商户目前所处的国家/地区不在其预设的配送目的国/地区中,则其在 Wish 应用或网站上查看相应产品时产品会显示为“售罄”。位于商户预设的配送目的国/地区中的用户仍然可以在 Wish 上查看并购买相关产品。商户可以前往商户平台的产品状态页面,查看产品的状态详情。如需了解有关如何查看产品状态的更多信息,请参阅此指南。

商户还可以查看并修改其产品的国际配送设置,包括各个目的国/地区的运费。如需了解更多信息,请参阅此指南。

情形2:wish商户没有为特定产品开启某些目的国/地区

商户可在商户平台上针对每个产品开启或屏蔽某些预设的目的国/地区。已开启的目的国/地区的用户可以在 Wish 上查看并购买相关产品,而被屏蔽的目的国/地区的用户则无法查看和购买。因此,如果某件产品显示“售罄”,有可能是因为商户没有为该产品开启该目的国/地区。

若要查看和修改在产品级别开启的目的国/地区,请前往产品 > 查看所有产品页面。找到相关产品后,点击其对应的“国家/地区运费”列下的运费或“启用”按钮:

在随后出现的“编辑国际配送选项”页面,商户可以开启/屏蔽特定的目的国/地区:

如需了解有关在产品级别开启/屏蔽目的国/地区或更新产品的国际配送选项的更多信息,请参阅此指南。

如果您对上述任一情形还有任何疑问,请联系您的客户经理以寻求帮助。

wish商户官网原文详情:


Why is my product shown as “Sold Out” when I still have enough inventory?


Merchants sometimes may notice that their product is shown as “Sold Out” on the Wish app or website when in fact they do have enough inventory to sell. There are three common scenarios for why this is happening and how to resolve the discrepancy:

Scenario 1: Merchants are viewing the product from a country/region they do not ship to

Merchants have previously set up destinations to ship their products to Account > Shipping Settings on the Merchant Dashboard:

If merchants are currently located in a country/region outside of their pre-set shipping destinations, their products will be shown as “Sold Out” to them on the Wish app or website. Customers located in the shipping destination pre-set by merchants are still able to view and purchase the products on Wish. Merchants may view their product status details by visiting the Product Listing Status page in Merchant Dashboard. Visit this guide on how to check the product listing status.

Merchants may also view and modify their products’ international shipping settings, including shipping prices for different destinations. Refer to this guide for more details.

 

Scenario 2: Merchants do not have certain destinations enabled for a particular product

Merchants are able to enable and disable certain pre-set destinations for each product listing on the Merchant Dashboard. Customers in enabled destinations can view and buy the product on Wish, whereas those in disabled destinations cannot. Therefore, one potential reason for a product showing as “Sold Out” is that merchants do not have certain destinations enabled for that product.

To check and modify the enabled destinations on a product level, navigate to the Products > View All Products page. Locate the product in question, and click the price or ‘Enable’ under the Country Shipping Price column for the product:

Merchants can enable or disable specific destinations in the “Edit International Shipping Options” page that follows:

For more details on enabling or disabling destinations on a product level or updating a product’s international shipping options, please refer to this guide.

If you have additional questions about any of the above scenarios, feel free to reach out to your Account Manager for assistance.

文章内容来源:wish商户官方网站