wish商户平台每笔订单可进行多少次部分退款?

1. 部分退款如何使商户和用户受益?

对于商户而言,部分退款支持商户保留一项销售的部分款项,而非发出100%的订单退款,从而避免商户损失全部销售收入;对于因各种原因要求退款的用户而言,部分退款旨在解决并回应用户提出的具体退款原因,从而提升用户体验。

2. 每笔订单可进行多少次部分退款?

单笔订单最多可进行两次部分退款,两笔退款总额共计订单总金额的100%。根据Wish退款政策,若退款可被申诉,商户需对两笔部分退款分别发起申诉。

请注意,若一基于数量的退款首先发生了,Wish将不会之后再发出一项部分退款作为第二次退款。

3. 围绕部分退款,商户仍可以报告潜在用户欺诈行为吗?

是的,商户可通过现有流程以报告用户欺诈行为。

wish商户官网原文详情:

3. How does Partial Refunds benefit merchants and customers?

Issuing partial refunds allows merchants to retain partial payments of a particular sale, rather than issuing 100% of the refunds and losing all revenue of that sale. For customers requesting refunds for various reasons, partial refunds aim to address and correspond to the specific refund reasons provided by the customer, enhancing customer experience.

4. How many partial refunds can there be for a single order?

There can be up to two partial refunds for each order, adding up to 100% of the total order value. If the refunds are disputable per the Wish Refund Policy, merchants will need to dispute each of the two partial refunds individually.

Note that in the event a quantity-based refund occurs first, Wish will not issue a percentage-based partial refund as the second refund.

5. Can merchants still report potentially fraudulent users in the context of partial refund?

Merchants can report fraudulent users similarly to how they report normally for fraudulent users.

 文章内容来源:wish商户官方网站