处理争议

任何工作都可能产生不符合预期的结果。当您对工作结果不满意或有疑虑时，可按照以下指南操作。

本页相关主题

• 满足对已完成工作的期望

• 获得专家退款

• 阻止专家

• 上报关于专家的不良体验

满足对已完成工作的期望

如果您对工作结果不满意，您可以联系专家以讨论您的问题。尝试确定是否存在误解，并说明完成的工作为何不符合您的预期。如果讨论未解决此问题，您可以与专家讨论退款的可能性。

获得专家退款

如果您想获得已支付的工作款项的退款，则首先需要与专家讨论此问题。如果您和专家都同意您有权获得退款，专家可以通过联系 Shopify 支持来创建退款请求。

阻止专家

如果您不再想与某位专家沟通，或者，如果某位专家向您发送垃圾邮件，您可以阻止他们，使他们无法向您发送消息。在您阻止专家后，系统会关闭您手中与这位专家有关的任何提案、工作和发票，并且此操作是无法撤销的。您还可以考虑向 Shopify 支持报告您对这位专家的体验。

步骤：

1. 在专家市场中，在消息标签下，打开您与这位专家的对话。

2. 在详细信息窗格中，在这位专家姓名的旁边，点击更多 ⋯ 按钮。

3. 点击阻止专家。

4. 点击阻止专家以进行确认。

上报关于专家的不良体验

专家市场必须拥有值得信赖的专业专家来帮助您建立业务。如果您对专家的工作或行为不满意，请联系 Shopify 支持。如果您认为 Shopify 合作伙伴未遵循合作伙伴计划协议，请填写举报合作伙伴违规行为表。

Shopify商户官网原文详情：

Handling disputes

With any job, there’s a chance it won’t turn out as expected. These guidelines can help if you’re unhappy with or concerned about the results of your job.

On this page

• Meeting expectations for completed jobs

• Getting refunds from experts

• Blocking an expert

• Reporting bad experiences with experts

Meeting expectations for completed jobs

If you’re not satisfied with the results of your job, then you can contact the expert to discuss your concerns. Try to identify if there was a miscommunication and explain how the completed work didn’t meet your expectations. If the discussion doesn’t resolve the issue, then you can discuss the potential of a refund with the expert.

Getting refunds from experts

If you want a refund for payments you made for a job, then you first need to discuss this with the expert. If you both agree that you’re entitled to a refund, then the expert can create a refund request by contacting Shopify Support.

Blocking an expert

If you no longer want to communicate with an expert, or an expert is spamming you, then you can block them so they can’t send you messages. Blocking an expert closes any proposals, jobs, and invoices you have with the expert, and can’t be undone. You can also consider reporting your experience with the expert to Shopify Support.

Steps:

1. In the Experts Marketplace, under the Messages tab, open your conversation with the expert.

2. In the Details pane, beside the expert’s name, click the More ⋯ button.

3. Click Block expert.

4. Click Block expert to confirm.

Reporting bad experiences with experts

It’s important for the Experts Marketplace to have trustworthy and professional experts to help build your business. If you’re dissatisfied with an expert’s work or behavior then you should contact Shopify Support. If you believe that a Shopify Partner isn't following the Partner Program Agreement, then fill out the Report a Partner violation form.

文章内容来源：Shopify商户官方网站