今天分享两个跨境电商物流邮件回复模板。

1、顾客购买不同产品,商家发送邮件确定商品订单信息的邮件模板

Dear buyer,

Thank you very much for your full support! We have received your order information "XXXXXX". We will track your order information as soon as possible, now we will help you to determine the total number of compasses, do you want to buy 10 compasses?

If this is no problem, we will deliver the goods as soon as possible.

Seller’s name

译文翻译:亲爱的消费者,十分感谢你们对我们的全力支持!我们早已接到您的订单信息“XXXXXX”。我们会尽早跟踪您的订单信息,如今我们先帮您确定罗盘的总数,您是不是购买10个罗盘?

假如没有什么难题,我们会尽早送货。

新闻图

2、顾客因购买的货品尺寸不适合造成退换货的邮件模板

Dear buyer,

Thank you very much for your full support! I'm sorry, but the swimsuit is not suitable for you. Can that swimsuit be given as a gift? Or should we refund some of the loan as compensation?

Just suggest that if you insist on returning or replacing the goods, we will follow up the next step.

We await your reply.

Seller’s name

译文翻译:亲爱的的消费者,十分感谢你们对我们的全力支持!抱歉,由于那件泳装不宜您,给您造成不便。那件泳装能够赠给他人做为礼品吗?或是我们这里退一部分钱做为赔偿?

仅仅提议,假如您坚持要退换货,我们会跟进下一步。

我们等候您的复信。

3、商家错发详细地址的邮件模板

Dear buyer,

Thank you very much for your full support to us! We made a big mistake. I'm sorry, but I don't know if you still need this item. If necessary, we will deliver again immediately. If not, we will refund the money in full. We await your response and look forward to your understanding.

Seller’s name

译文翻译:亲爱的消费者,十分感谢你们对我们的全力支持!我们犯了挺大的错。抱歉,不知道您是不是还需要这一商品。假如需要,我们会马上再次送货;假如不用,我们会足额退钱。我们等候您的回应,并期望得到您的理解。