超重及超大商品模板
注意： 超重及超大商品模板目前仅面向受邀卖家提供。如果您对货运配送模板感兴趣，请联系 ArrangedFreightDelivery@amazon.com。我们将在 15 个工作日内回复您。
货运配送模板适用于通过汽运零担 (LTL) 承运人配送的超重和大件商品，如大型电视、家具和家用电器。由于此类货件需要与买家安排预约，因此您可以使用货运配送模板，以便更轻松地在亚马逊上销售超重及超大商品：
向买家发送有关安排送货预约的消息。
允许买家在结帐时更新电话号码。
您可以收取住宅配送费（有关更多详情，请查看常见问题 12）。
只要您按计划时间将商品送达，并通过向亚马逊提供追踪信息的货运承运人配送商品，我们便会将这样的订单视作准时送达（有关此类承运人的列表，请查看常见问题 2）。
货运配送模板为您提供两种安排配送至买家的选项 – 安排货运配送和计划配送。
安排货运配送
此选项要求您或您的承运人通过电话联系买家以设置送货预约时间。在买家结账时，我们会告知他们，我们会联系他们来安排配送日期。这是默认的配送选项，您可以始终对使用货运配送模板发布的商品启用此选项。
计划配送
在这种情况下，买家将看到可用的配送时间段（采用内联日历格式），并可以根据他们的方便程度选择任何时间段。您可以使用卖家平台指定您/您的承运人可以配送的时间段。这是可选的配送选项，您可以选择对使用货运配送模板发布的商品启用此选项。
使用货运配送模板的要求
追踪： 对于通过“安排配送”或“计划配送”进行配送的所有订单，您均需向亚马逊提供货件追踪编码和承运人名称。
按时配送 您需要在预约时间内配送商品。准时配送率需要达到 97%。
商品： 此模板仅可用于需要通过汽运零担承运人配送并需要安排的商品。
承运人： 您可以自行配送或使用汽运零担承运人配送。如果您自行配送，请在确认发货时写上“自行配送”作为承运人名称。
[仅限计划配送订单]： 如果您使用汽运零担承运人，必须使用向亚马逊提供追踪信息的货运承运人（有关此类承运人的列表，请查看常见问题 2）。
计划 [仅限安排配送订单]： 您/您的承运人必须联系买家来安排配送预约时间。
常见问题
如何设置货运配送模板？
要使用此模板，请按照以下步骤启用新模板设置：
在卖家平台上，从“设置”下拉菜单中选择“配送设置”。
点击“创建新配送模板”。
选择“货运配送”或从您现有的货运配送模板中选择一个模板，然后点击“确定”。
请发送电子邮件至 ArrangedFreightDelivery@amazon.com，获取有关如何设置模板的详细分步指南。
哪些货运承运人向亚马逊提供追踪信息？
目前，以下货运承运人向我们提供追踪信息：
Fedex freight
UPS freight
Yellow Freight
SAIA
Roadrunner
XPO Logistics
Conway freight
ABF
AAA Cooper
Watkins and Shepard
South Eastern Freight Lines
对于使用货运模板发布的商品，买家在结账时会看到哪些配送选项？
对于未启用“计划配送”的商品，买家在结账时只能看到 1 个配送选项，即“安排配送”。
对于启用了“计划配送”的商品，买家在结账时会看到 2 个配送选项，即“安排配送”和“计划配送”。只要至少有 1 个配送时间段，系统就会默认选择“计划配送”。如果订单还包含服务（即统一配送和服务订单），买家在结账时只能看到“计划配送”（前提是至少有 1 个时间段）。
如何确定买家是否选择了“计划配送”以及买家选择的日期？
对于所有“计划配送”订单，“管理您的订单”页面上都会显示“计划配送”消息以及配送日期。
“计划配送”订单的期望是什么？
您应在买家结账时选择的时间段内配送“计划配送”订单。否则，您的准时配送率可能会受到影响。您还应在最迟发货日期/时间（通常为配送时间段前 1 小时）之前确认发货。否则，您的迟发率可能会受到负面影响。
如果我联系不到买家，该怎么办？
您或您的承运人应至少尝试过两次通过电话联系买家，然后您可以使用卖家平台上的买家与卖家消息服务向他们发送消息。如果在第 4 次尝试联系买家之后仍未收到其回复，您可以联系卖家支持来报告问题并取消订单。您必须向买家发送电子邮件，将取消事宜告知买家并说明取消原因。
如果我/我的承运人尝试在预约时间配送，但买家不在收货地点，该怎么办？
如果因买家不在而导致首次尝试失败，那么您的承运人必须第二次尝试配送。经过第二次尝试配送后，您就可以联系卖家支持来报告问题并取消订单。您必须将取消和取消原因告知买家。
如果我/我的承运人因不可预见的情况而无法在预约时间配送，该怎么办？
如果因为与您或您的承运人有关的问题而导致配送失败，您必须免费为买家进行重新安排。如果买家想要取消订单，您必须满足这一要求。
此类订单的退货流程是什么？
使用大件和沉重商品模板的订单的相关退货政策与使用默认配送模板的订单的退货政策相同。有关更多信息，请参阅管理退货。
我是否可以发布在某些情况下通过汽运零担承运人配送而在其他情况下通过包裹承运人配送的商品？
否。使用货运配送模板发布的所有商品都应始终通过汽运零担承运人配送。在这些情况下（例如，如果订单中有 1 件商品通过包裹承运人配送，有 10 件商品通过货运承运人配送），我们建议您使用标准模板发布此类商品。但是，在通过货运承运人配送商品时，请确保您使用的是常见问题 2 中列出的某个货运承运人，这样您的有效追踪率就不会受到影响。有关有效追踪率的更多信息，请参阅以下帮助页面： 有效追踪率。
我是否应该为买家拆包或组装商品？
否，您只需将商品配送至买家的门口、车道或车库。如果买家有服务订单，要求拆包/组装商品，请让他们拨打电话联系我们的买家支持团队。我们在亚马逊 ShopLocal 计划下为超大商品提供“配送附加服务”。如果您有技术人员且希望配送和安装您的商品，可使用以下链接申请加入该计划：http://go.amazonsellerservices.com/DSApplication
住宅配送费是多少？
使用货运配送模板，您可以设置将超大及超重商品配送至住宅地址的费用。如果买家在结账时提供的地址类型是住宅地址，我们将在常规运费（如有）的基础上向他们收取此费用。在买家地址类型不可用的少数情况下，买家将看到的是含有住宅配送费的运费。
如果订单包含多件商品，如何计算住宅配送费？
以下示例演示了多商品订单的住宅配送费计算方式。
注意： 以下所有计算方式仅适用于住宅配送费。
其他费用（如商品价格、税费和其他运费）均不包含在下面的计算中。
货运配送模板 A – 住宅配送费为 $50
货运配送模板 B – 住宅配送费为 $100
商品 A1 和 A2 是使用模板 A 发布的，商品 B1 是使用模板 B 发布的
| 情景 | 结算 | 如果买家取消商品 A1 | 如果买家取消商品 B1 |
|---|---|---|---|
购物车 1： 1 件商品 A1 1 件商品 B1 | 总购买住宅配送费 = $100，即最大值（$50，$100） ------------------------------------------ 商品 A1 住宅配送费 = $50 商品 B1 住宅配送费 = $50 | 总购买住宅配送费 = $100 ---------------------------------- 商品 B1 住宅配送费 = $100 | 总购买住宅配送费 = $50 ---------------------------------- 商品 A1 住宅配送费 = $50 |
购物车 2： 1 件商品 A1 1 件商品 A2 1 件商品 B1 | 总购买住宅配送费 = $100，即最大值（$50，$100） ------------------------------------------ 商品 A1 住宅配送费 = $33.30 商品 A2 住宅配送费 = $33.30 商品 B1 住宅配送费 = $33.40 | 总购买住宅配送费 = $100，即最大值（$50，$100） ---------------------------------- 商品 A2 住宅配送费 = $50 商品 B1 住宅配送费 = $50 | 总购买住宅配送费 = $50 ---------------------------------- 商品 A1 住宅配送费 = $25 商品 A2 住宅配送费 = $25 |
亚马逊官网原文详情：
Template for large and heavy items
Note: The template for large and heavy items is currently offered on an invitation-only basis. If you are interested in the freight shipping template, contact ArrangedFreightDelivery@amazon.com. We will get back to you within 15 business days.
The freight-shipping template is for heavy and bulky items, such as large TVs, furniture, and domestic appliances that are shipped through a less-than-truckload (LTL) carrier. Since these deliveries require scheduling an appointment with the buyer, the freight shipping template provides you with benefits that make it easier to sell large and heavy items on Amazon:
Messaging to buyers about scheduling a delivery appointment.
Allows buyers to update their phone number at checkout.
Allows you to include a charge for residential deliveries (see FAQ 12 for more details).
Count each order as an on-time delivery as long as you deliver the item at the scheduled time and ship through a freight carrier that provides tracking information to Amazon (refer to FAQ 2 for a list of such carriers).
The freight-shipping template provides you with two options for arranging delivery to the customer– Arranged Freight Delivery and Scheduled Delivery.
Arranged Freight Delivery
This option requires you or your carrier to contact the buyer via phone to setup a delivery appointment time. At checkout, customers will be notified that they will be contacted to arrange the date of the delivery. This is the default shipping option, and will always be enabled for products listed on the freight shipping template.
Scheduled Delivery
In this case, the buyer will see the available delivery slots (in an inline calendar format), and will have the option to pick any slot as per their convenience. You can use Seller Central to indicate slots when you/your carrier can deliver. This is an optional shipping option, and you will have the choice to enable this for products listed on the freight shipping template.
Requirements to use the freight shipping template
Tracking: You are required to provide a shipment tracking ID and carrier name to Amazon for all the orders shipped via Arranged Delivery or Scheduled Delivery.
On-time delivery: You are required to deliver the item during the appointment time. We require an on-time delivery rate of 97%.
Products: This template can be used only for items that require shipment through an LTL carrier and require scheduling.
Carriers: You can either self-deliver or deliver using an LTL carrier. If you self-deliver, please write - ‘Self delivery’ as the carrier name during ship confirm.
[Scheduled Delivery Orders Only]: If you use an LTL carrier, you have to use a freight carrier that provides tracking information to Amazon (refer to FAQ 2 for a list of such carriers).
Scheduling [Arranged Delivery Orders Only]: You/your carrier must contact the customer to schedule an appointment time for delivery.
Frequently Asked Questions
How do I setup the freight shipping template?
To use this template, follow the steps below to enable the new template settings:
From the ‘Settings’ drop-down on Seller Central, select ‘ShippingSettings’.
Click ‘CreateNewShippingTemplate’.
Select ‘FreightShipping’, or choose from one of your existing freight shipping templates, and then click ‘OK’.
Please email us at ArrangedFreightDelivery@amazon.com to get a detailed step-by-step guide on setting up the template.
Which freight carriers provide tracking information to Amazon?
We currently get tracking information from the following freight carriers:
Fedex freight
UPS freight
Yellow freight
SAIA
Roadrunner
XPO Logistics
Conway freight
ABF
AAA Cooper
Watkins and Shepard
South Eastern Freight Lines
What does the buyer see at checkout for offers listed on the freight template?
For offers that do not have Scheduled Delivery enabled, the buyer will only see one delivery option – Arranged Delivery – at checkout.
For offers that have Scheduled Delivery enabled, the buyer will see 2 delivery options – Arranged Delivery and Scheduled Delivery – at checkout. Scheduled Delivery will be selected by default, as long as at least 1 delivery slot is available. If the order also includes service (i.e. it is a Unified Delivery and Service order), the buyer will only see Scheduled Delivery at checkout (if at least 1 slot is available).
How do I identify if the buyer selected Scheduled Delivery, and the date the buyer selected?
All Scheduled Delivery orders will have a “Scheduled Delivery” message displayed on the Manage Your Orders page along with the date of delivery.
What are the expectations from me for a Scheduled Delivery order?
You are expected to deliver the Scheduled Delivery order during the timeslot selected by the buyer at checkout. Failure to do so may impact your on-time-delivery rate. You should also confirm shipment before the last ship date/time (which is usually 1 hour before the delivery timeslot). Failure to do so may negatively impact your Late Shipment Rate.
What should I do if I am unable to contact the buyer?
You or your carrier should try to contact the buyer at least twice via phone and then you can message them using Buyer-Seller-Messaging on Seller Central. If the buyer does not respond after 4 contact attempts, you can contact Seller Support to report the issue and cancel the order. You must email the buyer to inform them of the cancellation and include the reasons.
What should I do if I/my carrier attempt a delivery at the appointment time, but the buyer is not present to accept the delivery?
Your carrier must attempt the delivery a second time if the first attempt failed because the buyer was not present. After the second delivery attempt, you can contact Seller Support to report the issue and cancel the order. You must inform the buyer about the cancellation and include the reasons why.
What should I do if I/my carrier cannot deliver at the appointed time due to unforeseen circumstances?
If the delivery fails because of issues related to you or your carrier, you must offer to reschedule with the buyer for free. If the buyer prefers to cancel the order, you must accommodate their request.
What is the returns process for such orders?
The return policies for orders that use the template for large and heavy items are the same as for the default shipping template. For more information, see Manage returns.
Can I list items that are shipped via LTL carriers on some occasions, and parcel carriers on other occasions?
No. All the items listed on the freight-shipping template should always be shipped through freight LTL carriers. In such cases (for example, if 1 unit of the order is shipped parcel, and 10 units of the order is shipped freight), we recommend that you list such items on the standard template. However, while shipping them via freight carriers, make sure that you are using one of the freight carriers listed in FAQ 2, so that your Valid Tracking Rate is not impacted. For more information on the Valid Tracking Rate, refer to the following help page: Valid Tracking Rate.
Am I supposed to unpack or assemble the item for the customer?
No, you are only required to deliver the item to the customer's porch, driveway or garage. If the customer has a service order to get it unpacked/assembled, please have them contact our Customer Support Team at 877-384-1926. We do offer Delivery plus Services for large items under Amazon ShopLocal program. If you have a staff of technicians and want to deliver and install your products, you may apply to this program using the following link: http://go.amazonsellerservices.com/DSApplication
What is the residential delivery charge?
The freight shipping template allows you to set a fee for delivering large and heavy items to a residential address. If the buyer’s address type at checkout is a residential address, they will be charged this fee on top of the regular shipping fee (if any). In a small the number of cases where the customer address type is unavailable, the customer will see a shipping fee inclusive of the residential delivery charge.
How will the residential delivery charge be calculated in case of multi-item orders?
The examples below demonstrate residential fee calculation for multi-item orders.
Note: All the calculations below are only for residential fee.
There will be other costs like item price, tax, other shipping fees etc. that are not included in the calculation below.
Freight shipping template A – Residential fee is $50
Freight shipping template B – Residential fee is $100
Items A1 and A2 are listed on template A, and item B1 is listed on template B
Scenario Checkout If buyer cancels item A1 If buyer cancels item B1 Cart 1:
1 x A1
1 x B1
Total purchase residential fee = $100 which is the max ($50, $100)
------------------------------------------
Item A1 residential fee = $50
Item B1 residential fee = $50
Total purchase residential fee = $100
----------------------------------
Item B1 residential fee = $100
Total purchase residential fee = $50
----------------------------------
Item A1 residential fee = $50
Cart 2:
1 x A1
1 x A2
1 x B1
Total purchase residential fee = $100 which is the max ($50, $100)
------------------------------------------
Item A1 residential fee = $33.30
Item A2 residential fee = $33.30
Item B1 residential fee = $33.40
Total purchase residential fee = $100 which is the max ($50, $100)
----------------------------------
Item A2 residential fee = $50
Item B1 residential fee = $50
Total purchase residential fee = $50
----------------------------------
Item A1 residential fee = $25
Item A2 residential fee = $25
文章来源：亚马逊官方网站
