送货到店条款

这些条款是对您的卖家协议的补充,您在通过“我要开店”服务提供和销售“您的送货到店服务”时需遵循这些条款。

“您的送货到店服务”是指您通过“我要开店”服务提供的店内服务,包括组装或安装已发货商品。“您的送货到店服务”不包含在买家住宅内提供的服务。

“已发货商品”是指您代表亚马逊买家收到的用于履行“您的送货到店服务”的商品。

加入送货到店。要提供“您的送货到店服务”,请在此处申请。如果您是批准卖家并收到送货到店注册邀请,您只需打开您的注册电子邮件,然后点击【立即注册】,并执行相应步骤进行登录即可。

您的责任。除了卖家协议中所述的义务,您还须履行并要求所有以管理、担保或其他方式参与提供、销售或履行“您的送货到店服务”的附属公司或第三方(包括您的员工、代表、代理、承包商和分包商,以下统称为“您的人员”)履行以下义务:

  • 按照亚马逊上适用的服务描述页面中规定的信息并根据任何适用的制造商要求履行“您的送货到店服务”;

  • 以专业、娴熟的方式并按照提供相似服务的高技能专业人士通常具备的专业水平履行“您的送货到店服务”;

  • 遵守亚马逊可能指定的任何服务水平要求和其他政策,并在收到请求时为亚马逊提供有关您在这些要求方面的合规性的报告(以亚马逊指定的形式提供报告);

  • 使用提供给您的亚马逊交易信息。此信息包括买家地址和电话号码,仅出于与“您的送货到店服务”的买家沟通目的使用此信息,以便按照亚马逊政策安排、履行或取消“您的送货到店服务”,同时确保您用于提供“您的送货到店服务”的任何第三方软件同样可以保护亚马逊交易信息;

  • 不以任何方式向买家声明您或“您的人员”是亚马逊的代理、承包商或员工,或声明您或“您的人员”可以代表亚马逊行事;

  • 遵守亚马逊规定的所有其他要求。

其他服务和商品。即使您的卖家协议中有任何相反的规定,在买家预约送货到店服务时(且仅在此时),您可以向已订购或安排“您的送货到店服务”的买家建议、提供或出售与已发货商品(统称“加购商品”)相关的补充性店内服务或商品;但前提是您不得:(a) 要求将加购商品作为您履行“您的送货到店服务”的条件;或 (b) 在任何时候,向买家暗示加购商品是亚马逊提供、要求、认可或保证的。

费用。除非另有书面通知,否则销售服务的按服务类型付款页面将列出适用于提供或销售“您的送货到店服务”的费用。

适用的保障。与履行“您的送货到店服务”相关的索赔需遵守满意度保障。商品特定问题需遵守亚马逊商城交易保障。

丢失风险。按照“您的送货到店服务”的要求,您应代表买家接受并接收已发货商品,在您持有这些已发货商品期间,您应对其负责。在亚马逊、买家和您之间,从您收到已发货商品到买家取件这段时间内,您应承担已发货商品丢失的风险。

审核。提供“您的送货到店服务”时,您应根据一般公认审计准则,保存与这些条款以及您依据本协议做出的行动相关的真实、准确的账簿和记录(统称为“记录”)。在亚马逊请求时,您应:(a) 向亚马逊或其指定代表提供访问记录的权限,并允许亚马逊检查这些记录,此操作可按照亚马逊的选择来完成:通过电子方式将所请求记录的副本发送至亚马逊指定的地址,或在您的设施中进行现场检查;以及 (b) 允许亚马逊或其指定代表检查和审核(在正常工作时间)您(及您的分包商)的设施、流程、系统和工作场所状况是否遵守这些条款。无论亚马逊选择何种方式来获取记录,亚马逊都会复印检查的所有记录并保留这些副本,记录(包括通过摄影和摄像)所有检查或审核的结果。如果在经过检查或审核后发现,您或您的任意人员未能履行这些条款规定的任何实质性义务,您应在亚马逊规定的时间内纠正不合规行为。


 亚马逊官网原文详情:

Ship-to-Store terms

These terms supplement your seller agreement and apply to the offer and sale of Your Ship-to-Store Services through the Selling on Amazon service.

"Your Ship-to-Store Services" means the in-store services that you offer through the Selling on Amazon service, including assembly or installation of Shipped Products. Your Ship-to-Store Services do not include services performed at the customer's property.

"Shipped Products" means the products that you receive on behalf of Amazon customers for the fulfillment of Your Ship-to-Store Services.

Join Ship-to-Store. To offer Your Ship-to-Store Services, apply here. If you are an approved seller and receive an invite to register for Ship-to-Store, simply open your registration email, click Register Now, and follow the steps to log in.

Your Responsibilities. In addition to the obligations described in your seller agreement, you will and will cause any affiliate or third party administering, warranting, or otherwise involved in the offer, sale, or performance of Your Ship-to-Store Services, including your employees, representatives, agents, contractors, and subcontractors (collectively "Your Personnel") to:

  • Perform Your Ship-to-Store Services in accordance with the information set forth on the applicable service description page on Amazon and in accordance with any applicable manufacturer requirements.

  • Perform Your Ship-to-Store Services in a competent and workmanlike manner in accordance with the level of professional care customarily observed by highly skilled professionals rendering similar services.

  • Comply with any service level requirements and other policies that Amazon may designate and, upon request, provide Amazon with reports (in a form designated by Amazon) relating to your compliance with these requirements.

  • Use Confidential Information made available to you. This information includes customer addresses and telephone numbers, solely for communicating with purchasers of Your Ship-to-Store Services to schedule, perform, or otherwise cancel Your Ship-to-Store Services in accordance with Amazon policies, and ensure that any third-party software you use in rendering Your Ship-to-Store Services similarly protects Confidential Information.

  • Not in any way represent to customers that you or Your Personnel are agents, contractors or employees of Amazon or that you or Your Personnel are acting on behalf of Amazon.

  • Comply with all other requirements designated by Amazon.

Additional Services and Products. Notwithstanding anything to the contrary in your seller agreement, at the time of a customer's Ship-to-Store appointment (and only at that time), you may suggest, offer, or sell supplemental in-store services or products related to the Shipped Product (collectively, "Add-On Items") to a customer who has ordered or arranged Your Ship-to-Store Services; however, provided that you will not: (a) require the Add-On Items as a condition of fulfillment for Your Ship-to-Store Services; or (b) at any time suggest or imply to a customer that Add-On Items are provided, required, endorsed, or guaranteed by Amazon.

Fees. Unless we inform you otherwise in writing, the Selling Services Payments by Service Type page will list the fees that apply to the offer or sale of Your Ship-to-Store Services.

Applicable Guarantee. Claims related to your fulfillment of Your Ship-to-Store Services will be subject to the Happiness Guarantee. Product-specific concerns will be subject to the A-to-z Guarantee.

Risk of Loss. Your Ship-to-Store Services will require you to accept and receive Shipped Products on behalf of customers, and to be responsible for those Shipped Products while they are in your possession. As between Amazon, customers, and you, you accept the risk of loss for Shipped Products from the time of your receipt until the time of pickup by the customer.

Audit. While providing Your Ship-to-Store Services, you will keep true and accurate books and records relating to these terms and your performance hereunder in accordance with generally accepted auditing standards (collectively, "Records"). At Amazon's request, you will: (a) provide Amazon or its designated representatives with access to, and permit Amazon to examine, the Records, which may be accomplished, at Amazon's option, through electronic means, the delivery of copies of the requested Records to Amazon's designated address, or onsite at your facilities; and (b) permit Amazon or its designated representatives to inspect and audit (during normal business hours) your (and your subcontractors') facilities, processes, systems, and workplace conditions for compliance with these terms. Amazon may make and retain copies of all Records examined regardless of which method of access to Records Amazon selects and may document (including through photography and videography) the results of any inspection or audit. If any examination or audit reveals that you or any of your Personnel have failed to comply with any material obligation under these terms, you will cure the noncompliance within the time period instructed by Amazon.

 文章来源:亚马逊官方网站