准备订单以供取货
客户选择取货并完成购买后,您或您的员工需要预留订单产品,并通知客户订单已可取货。
您可以设置电子邮件通知,以便在客户下单时收到通知。
admin:
在订单下,点击要发货的订单。
点击准备取货。
为客户预留所有产品。
点击发送通知,让客户知道他们的订单已可取货。
Prepare an order for pickup
After a customer has selected to pickup their order and completed their purchase, you or a member of your staff need to set aside the order items and notify the customer that their order is ready for pickup.
You can set up an email notification to let you know when a customer has placed an order.
Tip
To see more videos, visit our YouTube channel.
You cannot change the inventory fulfillment location of an order after it has been placed. For example, if a customer mistakenly selected the wrong store, then they have to place a new order and select the correct location.
admin:
Under Orders, click the order that you want to fulfill.
Click Ready for pickup.
Set aside all the items for the customer.
Click Send notification to let the customer know that their order is ready to be picked up.
Note
An order for local pickup can be edited either before or after you prepare that order. You can only edit local pickup orders in your Shopify admin or on Shopify mobile, not the POS app.
mobile:
Under Orders, tap the order that you want to fulfill.
Tap Ready for pickup.
Set aside all the items for the customer.
Tap Send notification to let the customer know that their order is ready to be picked up.
Note
An order for local pickup can be edited either before or after you prepare that order. You can only edit local pickup orders in your Shopify admin or on Shopify mobile, not the POS app.
pos:
Under Orders, tap the order that you want to fulfill.
Tap Ready for pickup.
Set aside all the items for the customer.
Tap Send notification to let the customer know that their order is ready to be picked up.
Note
An order for local pickup can be edited either before or after you prepare that order. You can only edit local pickup orders in your Shopify admin or on Shopify mobile, not the POS app.
Mark an order as picked up
After a customer picks up their order, change the order's status to Fulfilled.
It is also a good practice to confirm the order number and the customer's name when they come to pick up their order. If you printed the order's pickup slip, then you can scan the QR code to look up the order.
Note
You can only send a confirmation email for pickup orders fulfilled using the Shopify POS app.
admin:
From your Shopify admin, go to Orders.
Click the order that you want update.
Click Mark as picked up.
mobile:
Under Orders, tap the order that you want update.
Tap Mark as picked up.
pos:
Note
The ability to mark orders as picked up with Shopify POS is available only to merchants using Shopify POS Pro. You can always mark an order as picked up from your Shopify Admin or the Shopify App.
Adding the Local Pickup tile to your Home screen is a great way for your staff to notice and find orders that need to be marked as picked up. Once you tap the tile, you can filter between orders that need to be prepared for pickup and those ready for pickup for easy management.
If you do not use the Local Pickup tile, then you can find pickup orders by going to the Orders section and selecting Online as the sale type and Local pickup as the delivery type.
Find and tap the order that you want to update.
Tap Mark as picked up.
If you want to send a pickup confirmation, in the Pickup Confirmation section, select either Email pickup confirmation or Text pickup confirmation.
Tap Done.
文章内容来源:Shopify商户官方网站