订单配送设置

通过“订单配送设置”页面,您可以为商品设置营业日、配送日和订单截止时间。您需要查看并编辑 Prime 和非 Prime 商品的“订单配送设置”。在此页面上定义的设置将会影响向买家显示的配送承诺,以及订单的预计发货日期。

“订单配送设置”功能包括两部分: “一般配送设置”和“配送区域自动化”的“配送设置”。

一般配送设置

当您手动设置了配送区域(也称为运送区域)时,亚马逊将使用“一般配送设置”来确定配送承诺。基于承运人配送能力的配送承诺仅适用于配送区域自动化。

注意: 在“一般配送设置”下进行的设置将应用于未启用“配送区域自动化”的所有配送选项。 包括标准配送和加急配送选项。 如果您未启用“配送区域自动化”,请使用“一般配送设置”为您的商品设置订单截止时间和营业日。

“配送区域自动化”的“配送设置”

当您根据您的配送服务首选项设置配送区域(也称为运送区域)时,亚马逊会采用“配送区域自动化”的配送设置来确定配送承诺。如果您在配送模板上启用了配送区域自动化功能,那么您可以按一周中的某一天并且针对各个首选配送服务提供商设定配送设置。亚马逊将利用这些设置为启用了“配送区域自动化”的商品计算“预计发货日期”和“承诺送达日期”。

注意: 由于“配送区域自动化”目前仅适用于优先配送选项,因此这些设置不适用于标准配送和加急配送。仅当您的至少一个或多个配送模板启用了“配送区域自动化”时,才会显示“配送区域自动化”的“配送设置”

订单截止时间、营业日和配送日

您可以在“订单配送设置”下查看并编辑您的营业日、 订单截止时间和配送日。您可以在“一般配送设置”和“配送区域自动化”的“配送设置”中进行这些设置。

营业日

亚马逊规定星期一至星期五为营业日。您可以将星期六和星期日选为营业日。将星期六和星期日设为营业日后,在计算“预计发货日期”时会将其考虑其中,也就是说,您需要在星期六和星期日配送订单。

要将周末启用为 账户的营业日,请执行以下操作:

  1. 在卖家平台中,转至【设置】,然后点击【配送设置】
  2. 在【一般配送设置】下,找到【订单配送设置】部分,然后点击【编辑】
  3. 在“一般配送设置”下,找到“周末营业”并选中星期六和/或星期日营业的复选框。
  4. 保存。
注意: 在“一般配送设置”下将星期六和/或星期日启用为营业日将会影响未启用“配送区域自动化”的所有商品和所有配送选项。

要仅针对特定的配送服务提供商以及仅针对 Prime 商品将周末启用为营业日,请执行以下操作:

  1. 在卖家平台中,转至【设置】,然后点击【配送设置】。
  2. 在【一般配送设置】下,找到【订单配送设置】,然后点击【编辑】。
  3. 导航至“配送区域自动化”的“配送设置”下的“周末营业”。
  4. 点击【启用周末营业】按钮。
  5. 确定您要在周末启用的配送服务。
  6. 为星期六和/或星期日营业的配送服务提供商选择最后取件时间和订单截止时间。如果配送服务提供商在周末不取件,请选择“不取件”。
  7. 选择周末的订单配送首选项。您可以选择仅将设置应用于 Prime 商品,也可以选择将设置应用于您的所有商品。如果要应用于所有商品,将会影响已启用“配送区域自动化”的 Prime 和非 Prime 商品。
  8. 查看【订单配送设置】下的所有更改,并保存您的更改。
注意:
  • 您可以选择启用周末营业。这并不意味着订单需要在周六送达。
  • 如果启用了周末营业,则会将周末计入您的“预计发货日期”。您可以使用“周末订单配送首选项”将此选项限制为仅适用于 Prime 商品。

承运人取件时间和订单截止时间

订单截止时间用于确定商品的“预计发货日期”。对于在设定的订单截止时间之前收到的订单,应在当天发货,而对于在订单截止时间之后收到的订单,则预计在下一个工作日发货。

对于未启用“配送区域自动化”的配送选项,将会使用在“一般配送设置”下设定的订单截止时间。您可以根据您的业务需求设置 标准、加急和优先配送选项的订单截止时间。 标准配送和加急配送的订单截止时间仅适用于在配送模板中启用了当日达备货时间的情况。

注意: 您需要当天发货的所有配送选项的默认订单截止时间为当地时间下午 2:00。您设置的订单截止时间将适用于所有营业日。当启用了“当日达备货时间”时,也适用于标准配送和加急配送。唯一的例外情况是“当日达”,可以接受更早的截止时间。
要修改“一般配送设置”的订单截止时间,请执行以下操作:
  1. 在卖家平台上,转至【设置】,然后点击【配送设置】。
  2. 在“一般配送设置”控制面板下,找到【订单】【配送设置】部分。
  3. 点击【编辑】。
  4. 在【一般配送设置】下,找到“订单截止时间”。
  5. 为您的不同配送选项设置所需的订单截止时间。
  6. 保存您的设置,然后在“一般配送设置”控制面板上查看。

对于启用了“配送区域自动化”的配送选项,将会使用在“配送区域自动化”的“配送设置”下设定的订单截止时间。您可以为您使用的配送服务设置一周中每天的取件时间和订单截止时间(包括周末)。 截止时间可以比承运人取件时间提早 30 分钟至 3 个小时。

美国承运人的默认取件时间是工作日当地时间下午 5:00。目前,美国承运人的取件时间不得晚于下午 6:00(因此,订单截止时间最晚为下午 5:30)。如果是周末,您为每个配送服务提供商设置的订单截止时间最早可为上午 10:30。

注意: 在“配送区域自动化”的“配送设置”下设置的订单截止时间不得早于在“一般配送设置”下设置的截止时间。

要修改“配送区域自动化”的“配送设置”中的订单截止时间,请执行以下操作:

  1. 在卖家平台中,转至【设置】,然后点击【配送设置】。
  2. 在“一般配送设置”下,找到【订单配送设置】部分,然后点击【编辑】。
  3. 导航至“配送区域自动化”的“配送设置”。
  4. 为各配送服务提供商设置承运人取件时间和订单截止时间。
  5. 如果配送服务提供商的取件时间和订单截止时间在一周中的不同天内有所不同,请选择“按天设置”选项。否则,请选择“按周设置”选项,以便在一周中保持相同的取件和截止时间。
  6. 如果您已经将星期六和/或星期日设为营业日,请设置这些日期的承运人取件时间和订单截止时间。
  7. 在“一般配送设置”控制面板上,点击保存并查看您的选项。
提示: 设置较晚的截止时间可以为买家留出更长的时间,从而向买家展现更快的配送承诺。您也可以通过在配送模板上启用“配送区域自动化”,按照一周中的具体时间设置不同的订单截止时间。
重要:
  1. 如果配送模板启用了“配送区域自动化”并且具有多个发货地址,亚马逊会根据每个发货地址的时区自动调整时区。
  2. 请留出充足的时间,以便对您的订单进行取件、包装和配送。每个配送服务提供商的最后取件时间将会影响您在继续通过购买配送购买货件标签时是否有配送服务。如果标签购买时间距您设定的承运人最后取件时间不足 1 小时,那么您可能无法在“购买配送”上看到首选的配送服务。

配送日

亚马逊规定星期一至星期五为营业日。当使用“配送区域自动化”时,当您的首选配送服务提供商可以在此期间进行配送时,系统还会向买家显示商品可在星期六或星期日配送的承诺。在下列情况下,我们不会显示周末的配送承诺:

  1. 用于定义配送区域的配送服务提供商不支持周末配送至买家的地址,或者
  2. 买家不想在周末收到订单。
注意: 启用可在周末进行配送的配送服务提供商可让您向买家显示更快的送达日期。

 

 亚马逊官网原文详情:

Order fulfillment settings

The Order Fulfillment Settings page allows you to define the operating days, delivery days, and order cut-off times for your products. You will need to review and edit your Order Fulfillment Settings for both Prime and non-Prime products. The settings defined on this page will influence the Delivery Promise shown to customers, as well as the date you are expected to ship your orders.

The Order Fulfillment Settings feature has two sections: General Fulfillment Settings and Fulfillment Settings for Shipping Region Automation.

General Fulfillment Settings

General Fulfillment Settings are used by Amazon to determine the delivery promise when your delivery regions (also known as shipping regions) are manually configured by you. A delivery promise based on carrier delivery capabilities is only available on Shipping Region Automation.

Note: Settings configured under General Fulfillment Settings will be applied to all shipping options that are not enabled with Shipping Region Automation. This includes Standard and Expedited shipping options. Use General Fulfillment Settings to configure order cut-off times and operating days for your products wherever you have not enabled Shipping Region Automation.

Fulfillment settings for Shipping Region Automation

Fulfillment settings for Shipping Region Automation are used by Amazon to determine the delivery promise when your delivery regions (also known as shipping regions) are configured based on your shipping service preferences. If you have enabled Shipping Region Automation on your shipping templates, you will be able to customize your fulfillment settings by day of the week and for each of your preferred shipping services. Amazon will use these settings to calculate the Expected Ship Date and Promise Delivery Date for products enabled with Shipping Region Automation.

Note: As Shipping Region Automation is currently only available for Premium Shipping Options, these settings will not apply to Standard and Expedited Shipping. Fulfillment Settings for Shipping Region Automation will only be visible if at least one or more of your shipping templates have been enabled with Shipping Region Automation.

Order cut-off times, operating days, and delivery days

You can view and edit your operating days, order cut-off times, and delivery days under Order Fulfillment Settings. These can be configured for both the General Fulfillment Settings and Fulfillment Settings for Shipping Region Automation.

Operating Days

Monday through Friday are considered mandatory operating days. You may turn on Saturday and Sunday as optional operating days. When turned on, these days will be considered towards the calculation of the Estimated Ship Date, that is, you will be required to ship out orders on Saturday and Sunday.

To enable weekends as an operating day for your account:

  1. In Seller Central, go to Settings and click Shipping Settings
  2. Under General Shipping Settings, identify the Order Fulfillment Settings section and click Edit
  3. Under General Fulfillment Settings, look for Weekend Operations and check the box for Saturday and/or Sunday operations.
  4. Save.
Note: Turning on Saturday and/or Sunday as an operational day under General Fulfillment Settings will impact all products and all ship options where Shipping Region Automation is not enabled.

To enable weekends as an operating day only for specific shipping services and only for Prime offers:

  1. In Seller Central, go to Settings and click Shipping Settings.
  2. Under General Shipping Settings, identify Order Fulfillment Settings and click Edit.
  3. Navigate to Weekend Operations under Fulfillment Settings for Shipping Region Automation.
  4. Click on the Enable Weekend Operations button.
  5. Identify the shipping services you want to turn on for the weekend.
  6. Choose the Last Pick-up time and Order cut-off time for the Shipping Service operating on Saturday. Choose ‘No pick-up’ if a Shipping Service does not pick up over the weekend.
  7. Select your order fulfillment preference for the weekend. You can choose to apply the setting to only Prime offers or extend the setting to all of your offers. If extended to all offers, it will impact both Prime and non-Prime offers for which Shipping Region Automation is activated.
  8. Review all changes under Order Fulfillment Settings and save your changes.
Note:
  • Enabling weekend operations is optional. This does not mean that the order will need to be delivered on Saturday.
  • If weekend operations are turned on, these days will be counted towards your Expected Ship Date. You can use the Weekend Order Fulfillment Preference to limit this to only Prime offers.

Carrier pick-up times and order cut-off times

Order cut-off times are used to determine the Estimated Ship Date for products. Orders received before your set order cut-off time will have a ship date of the current day, while orders after the order cut-off time are expected to ship the next business day.

For shipping options that are not enabled with Shipping Region Automation, the order cut-off time defined under General Fulfillment Settings is used. You can set the order cut-off time for Standard, Expedited, and Premium Shipping options based on your business needs. Order cut-off time for Standard and Expedited Shipping is only applicable when Same Day handling time is enabled on a Shipping Template.

Note: The default order cut-off time for all shipping options where you are required to ship the same day is 2:00 p.m. local time. The order cut-off time you set will be remain the same for all operating days. This also applies to Standard and Expedited Shipping when Same Day Handling Time is enabled. The only exception to this is Same-Day Delivery where an early cut-off time is accepted.

In order to modify order cut-off times for General Fulfillment Settings:

  1. On Seller Central, go to Settings and click Shipping Settings.
  2. Under General Shipping Settings dashboard, identify the OrderFulfillment Settings section.
  3. Click Edit.
  4. Under General Shipping Settings, look for Order Cut-off Times.
  5. Set the desired order cut-off time for your different shipping options.
  6. Save your settings and review on the General Shipping Settings dashboard.

For shipping options that are enabled with Shipping Region Automation, the order cut-off times defined under Fulfillment Settings for Shipping Region Automation are used. You may set pick-up times and order cut-off times for each day of the week for the shipping services you use (including weekends). The cut-off time can be at minimum 30 minutes and at maximum 3 hours before the carrier pick-up time.

The default pick-up time for carriers in the U.S. is 5:00 p.m. local time for weekdays. At this time, carrier pick-up times in the U.S. cannot be set later than 6:00 p.m. (thereby limiting the latest order cut-off time to 5:30 p.m.). For weekends, you may set an order cut-off time as early as 10.30 a.m. for each shipping service.

Note: The order cut-off times under Fulfillment Settings for Shipping Region Automation must be equal to or later than the cut-off time defined under General Fulfillment Settings.

To modify order cut-off times for Fulfillment Settings for Shipping Region Automation:

  1. In Seller Central go to Settings and click Shipping Settings.
  2. Under General Shipping Settings, identify the Order Fulfillment Settings section and click Edit
  3. Navigate to Fulfillment Settings for Shipping Region Automation.
  4. Set your carrier pick-up time and order cut-off time for each shipping service.
  5. Select the “Set by days” option if the pick-up time and order cut-off time for the shipping services vary by different days of the week. If not, select the “Set by week” option to have the same pick-up and cut-off time for the whole week.
  6. If you have enabled Saturday and/or Sunday as an operating day, set your carrier pick-up times and order cut-off times for these days.
  7. Click save and review your selection on the General Shipping Settings dashboard.
Tip: Setting a later cut-off time allows you to show the customer a faster delivery promise for a longer period of time. You can also set different order cut-off times by the day of the week by enabling the Shipping Region Automation on your shipping template.
Important:
  1. If the shipping templates are enabled with Shipping Region Automation with multiple shipping locations, Amazon automatically adjusts the time zone based on the time zone of each shipping location.
  2. Give yourself enough time to pick, pack, and ship your orders. The last pick-up time for each shipping service will impact the availability of the shipping service when you proceed to purchase a shipping label on Buy Shipping Services. You may not see your preferred shipping services on Buy Shipping if the label purchase time is less than an hour from the last carrier pick-up time defined by you.

Delivery days

Monday through Friday are considered mandatory delivery days. When using Shipping Region Automation, customers will also be shown delivery promises for Saturday or Sunday when your preferred Shipping Services can deliver on these days. We will not show a delivery promise for the weekend if:

  1. The shipping services used to define your delivery regions do not support weekend delivery to the customer's location, or
  2. The customer is not willing to receive orders over the weekend.
Note: Enabling shipping services that can deliver over the weekend will allow you to show the customer a faster delivery date.

 文章来源:亚马逊官方网站