亚马逊物流库存赔偿政策： 买家退货索赔
此页面适用于在您的亚马逊物流买家订单中丢失或已残损的商品。亚马逊必须已经代表您的卖家账户完成退款或商品更换。有关亚马逊如何处理退款、换货和退货的信息，请参阅亚马逊物流买家退货政策。
提出索赔的流程因商品在配送过程中丢失或残损时的所在位置而异：
将货件运至亚马逊
运营中心运营
亚马逊物流买家退货
移除
索赔期限
您可以在买家退款或换货后最早 45 天后，且在 18 个月内提出买家退货索赔。
在您提交索赔之前
提交您的索赔
对上述报告进行查看和货件差异查询后，如果您仍然认为某个丢失或已残损商品符合赔偿要求，则可以提出索赔。
在下方工具中输入买家订单编号，检查您的资格情况并申请索赔。我们可能会要求您提供有关该商品的更多详情。
输入订单编号
亚马逊官网原文详情：
FBA inventory reimbursement policy: Customer return claims
This page applies to items lost or damaged on your FBA customer order. Amazon must already have refunded or replaced the items on behalf of your seller account. For information about how Amazon processes refunds, replacements, and returns, see the FBA customer returns policy.
The process to a file a claim varies by where in the fulfillment process your item is lost or damaged:
Shipment to Amazon
Fulfillment center operations
FBA customer returns
Removals
Claim window
You can file a customer return claim no sooner than 45 days and no later than 18 months after the customer refund or replacement.
Before you submit a claim
Check your Manage FBA Returns report to see if Amazon refunded or replaced the item on your FBA order.
Check your FBA customer returns report to see if the refunded or replaced item was returned to your inventory
Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by the Amazon Order ID to filter the results
Submit your claim
After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.
Enter the customer order ID in the following tool to check your eligibility and file a claim. We may ask you to provide additional details about the item.
Enter an order ID
文章来源：亚马逊官方网站
