Global Express 买家支持和国际退货

下单后

买家支持

对于买家关注的问题,亚马逊一直都以高标准要求自己和卖家。舒心的买家购物体验包括:轻松查找和订购商品、运送快捷免费以及针对订单和退货的卓越客户支持。

全球快递是一项【卖家自行配送】计划。您有责任提供买家支持。有关更多信息,请参阅国际销售的买家支持。

国际退货

当买家在 Amazon.com 上退还商品时,无论买家位于何处,都将遵循标准亚马逊的退货政策。为确保买家获得一致体验,您的退货政策必须与亚马逊的退货政策同等优惠或比其更加优惠。请先参阅处理国际销售退货和买家退货的指南,再处理您的退货。

有关如何管理退货的更多信息,请参阅有关退货、退款和取消的常见问题。


 亚马逊官网原文详情:

Global Express Customer Support and International Returns

Customer Support

Amazon has set high standards for itself and sellers when it comes to customer focus. A great shopping experience for customers includes finding and ordering products with ease, getting fast and free shipping, and providing excellent customer support on orders and returns.

Global Express is a Merchant-fulfilled program. It is your responsibility to provide customer support. For more information, refer Customer Support for International Sales.

International Returns

When a buyer returns a product on Amazon.com, the standard Amazon returns policy will be followed regardless of the buyer’s location. To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies. Refer to Guidelines for handling returns and Customer returns for international sales before processing your returns.

For additional information on how to manage returns, refer to Frequently asked questions about returns, refunds, and cancellations.

 文章来源:亚马逊官方网站