Chipper 2X BT 读卡器故障排除

如果您的读卡器无法正常工作,请按照以下步骤来排查问题:

  1. 确认您是否符合使用 Chipper 2X BT 读卡器的要求。

  2. 确认是否有 Internet 连接。Shopify POS 需要通过 Wi-Fi 或您设备的蜂窝数据连接到 Internet,然后才能处理付款。如果您无法连接到 Internet,则需要在离线时使用其他付款方式。

  3. 确认您的设备是否已启用蓝牙,以及读卡器在 Shopify POS 硬件设置中是否显示为已连接。如果读卡器未显示为已连接,请尝试将读卡器与设备配对。

如果您的读卡器仍无法工作,请点击  > 客服 > 发送报告,向 Shopify 支持发送报告。客服将在您提交报告后与您联系。

读卡器更新故障排除

如果您通过 Shopify POS 应用更新读卡器并且更新异常中止,则必须将读卡器与其他设备配对,然后重试。

步骤:

  1. 将读卡器与当前设备解除配对。

  2. 将读卡器与已安装 Shopify POS 应用的辅助设备配对。

  3. 完成读卡器更新。

  4. 将读卡器与辅助设备解除配对。

  5. 将读卡器与主设备配对以处理交易。


排查付款接收问题

如果您的读卡器似乎在工作但无法处理付款,请按照以下步骤来排查问题:

  1. 确保您采用的是正确的插卡方式。

  2. 强制退出 Shopify POS 应用,然后关闭设备。重新打开设备,打开 Shopify POS,并确保已重新连接读卡器。当读卡器的状态指示灯显示读卡器已连接时,尝试使用其他测试订单。

  3. 尝试通过针孔重置读卡器。针孔位于读卡器底部,在充电端口旁边。将尖细的物体(例如回形针的一端)插入孔中并按住五秒即可重置读卡器。

  4. 如果您的读卡器仍无法工作,请在 Shopify POS 应用中,点击  > 支持 > 发送报告,以向 Shopify 支持发送报告。支持团队将在您提交报告后与您联系。

Shopify商户官网原文详情:

Troubleshoot the Chipper 2X BT card reader

If your card reader isn't working, then investigate the problem using the following steps:

  1. Verify that you meet the requirements to use the Chipper 2X BT card reader.

  2. Verify that you have an internet connection. Shopify POS needs to connect to the internet through Wi-Fi or your device's cellular data to process payments. If you can't connect to the internet, then you need to use a different payment type while you're offline.

  3. Verify that your device has Bluetooth enabled and that the card reader is showing as connected in the Shopify POS hardware settings. If the card reader isn't showing as connected, then try pairing the card reader with your device.

If your card reader's still not working, then send a report to Shopify Support by tapping  > Support > Send a Report. Support will contact you after the report has been submitted.


Troubleshoot a card reader update

If you're updating the card reader through your Shopify POS app and the update freezes, then you must pair the card reader to a different device and try again.

Steps:

  1. Unpair the card reader from your current device.

  2. Pair the card reader to a secondary device that has the Shopify POS app installed.

  3. Complete the card reader update.

  4. Unpair the card reader from the secondary device.

  5. Pair the card reader to your primary device to process transactions.

Troubleshoot payment acceptance

If your card reader appears to be working, but isn't processing payments, then investigate the problem using the following steps:

  1. Make sure that you're inserting the card correctly.

  2. Force quit the Shopify POS app and then turn off the device. Turn the device back on, open Shopify POS, and make sure that the card reader has reconnected. When the card reader's status light shows that the reader is connected, try another test order.

  3. Attempt a pinhole reset of your reader. The pinhole is located on the bottom of the reader, next to the charging port. Insert a thin pointed object, such as the end of a paper clip, into the hole and press down for five seconds to reset the reader.

  4. If your card reader is still not working, then from your Shopify POS app, send a report to Shopify Support by tapping  > Support > Send a Report. Support will contact you after the report has been submitted.

文章内容来源:Shopify商户官方网站