连连国际官网-LianLianGlobal

跨境客服人员经常会遇到有关商品颜色的问题，如“Hi,I want the light blue colour. Do you have any in stock?”对于客户提出的有关商品颜色的问题，客服人员应实事求是，直接回复有库存或没有。下面的范文表示有库存。

范文①

Dear customer,

Thank you for your inquiry.Yes, we have light blue colour in stock. How many would you like? The colour is very popular and there is not much left. Please place the order ASAP if you like it. Thank you!

范文②

Good day! Thank you for your attention. As the inventory data show, we have about 30 pieces left. If you like it, please act fast. Thank you!

上述两篇范文除了回复客户有库存以外，还给客户介绍了该颜色是很受欢迎的，且库存不多了，给客户营造一种焦虑和有风险的气氛，让客户觉得商品很快就会卖完，希望客户尽快下订单。