入库问题一览

入库问题一览概括说明了在发往亚马逊运营中心的货件中发现的问题。要查看货件级别的具体详细信息,请转至入库问题报告。

字段定义

问题发往运营中心的货件中发现的问题类型
问题 SKU有问题的商品数量
问题商品数量具有已发现问题类型的商品数量
已接收商品总数某个时间段内接收的商品总数
已接收商品百分比具有已发现问题类型的已接收商品所占的百分比


【需要预处理】 - 您货件中的一件或多件商品不符合亚马逊物流 (FBA) 的预处理要求。如果您的商品存在以下一个或多个问题,亚马逊将需要对其进行预处理,以便运营中心接收商品并将其放入您的可售库存中。

问题描述
需要使用聚乙烯塑料袋包装商品未进行袋装,需要装袋来防尘和防止残损。
需要使用气泡膜包装商品未进行气泡膜包装,需要采用气泡膜包装来防止残损。
不透明袋包装商品是成人用品,需要采用不透明袋包装。
需要使用胶带封装商品需要进行封装。包含可拆卸零件的商品需要封装,以保证零件在配送过程中不会丢失。未密封的聚乙烯塑料袋和气泡膜包装必须进行封装,以防商品掉出。


缺少窒息警告商品装在开口大于 5 英寸的聚乙烯塑料袋中,但未提供窒息警告。


安全/包装问题 - 您的商品在到达亚马逊运营中心时发现特定的安全或包装问题。

问题描述
货件箱过大您货件中的一个或多个箱子超出了最大尺寸要求。请参阅运输和路线安排要求的“箱子尺寸”部分。
货件箱超重您货件中的一个或多个箱子超出了最大重量要求。请参阅运输和路线安排要求的“箱子重量”部分。
托拍状况不合格您的托拍货件不符合我们的货车荷载货件要求。
尖锐商品危害您货件中的一件或多件商品是不符合我们包装尖锐商品要求的尖锐商品。
易外溢商品危害您货件中的一件或多件商品包含了不符合我们包装液体、乳膏、凝胶和乳霜要求的易外溢商品。
填充物(包装材料)不当您货件中的一个或多个箱子使用了不合适的包装材料。请参阅运输和路线安排要求的“包装材料”部分。
电子商品危害您货件中的一个或多个商品是未正确包装的电子产品。
货件箱上未提供货件编号您货件中的一个或多个箱子上未贴有亚马逊物流货件编号标签。您发往运营中心的每个箱子都必须贴有货件编号标签。


目录问题 - 商品信息不符合我们的目录要求。

问题描述
需要更改商品名称您的商品名称不符合亚马逊物流商品名称要求或与商品标签不符。


商品数量 - 您发往运营中心的商品数量与您在入库计划中列出的商品数量不符。

问题描述
发现与预期不符的商品您货件中的一件或多件商品未在您的入库计划中列出。
出现多余商品您货件中包含的商品多于入库计划中列出的商品。
商品或货件运送至错误的运营中心您的商品或货件发送到了与入库计划中指定的运营中心不同的另一个运营中心。
商品送达时已残损您的商品在送达运营中心时已残损,且无法添加到可售库存。


分布式库存配置问题 - 发送到亚马逊运营中心的商品数量与卖家平台中计划的数量不符。

问题描述
收到的商品数量多于预期数量您货件中包含的商品数量超过我们的预期数量。
收到的商品数量少于预期数量您的货件中包含的商品数量少于我们的预期。

提示: 为避免日后出现这些问题。请查看所有货件,以确保商品数量与您向亚马逊报告的预期数量相同。若此问题未得到解决,可能会导致接收商品出错或延迟。


上报绩效反馈 - 如果在符合货件要求方面反复出现问题,可能会导致亚马逊暂停您创建和修改发往运营中心的货件的权限。

问题描述
商品/货件预处理错误您货件中的一件或多件商品不符合我们的包装和预处理要求或运输和路线安排要求。要恢复您的货件创建和修改权限,您可能需要与我们的运营团队先预约进行电话沟通。


提示: 也请确保您的供应商和承运人了解并遵守亚马逊物流要求。这将确保运营中心高效、准确地接收和储存您的库存。

重要: 如果由于本页面上详细描述的任何问题导致您的库存接收出现问题,我们将执行计划外服务(费用由您承担)以处理您的商品并将其放入可售库存中。


我们会在卖家平台的以下位置提供有关您货件所存在的任何问题的货件级别详情:

  • 货件处理进度

  • 入库问题一览

  • 入库问题报告

额外指导或商品预处理工作需要资源。如果同类问题反复出现,亚马逊将提升您的指导级别(标准、提升、重要)。有关详细的指导级别提升以及不同问题类型相应的纠正措施,请访问绩效指导。

字段定义和示例

绩效测评单位问题是属于商品级别、包装箱级别还是货件级别
问题组

我们将相似的问题分组。例如:

  • 安全问题 - 箱子相关

  • 标签缺失 - 箱子相关

问题发生率计算和指导级别升级均基于问题组。

问题类型

对货件中发现的任何问题的详细描述

指导级别特定问题组的指导级别:标准、提升或重要。
问题商品数量具有已发现问题类型的商品的数量
入库问题提醒总数按问题类型划分的绩效提醒数量
计划外服务费用总额按问题类型收取的计划外服务费用
货件问题详情具体货件级别的问题详情


问题组: 安全问题 - 箱子相关

注意: 请观看我们的视频,了解如何避免这些问题: 货件安全要求。

问题类型问题描述如何避免该问题
货件箱超重您的货件中的一个或多个箱子超出了最大重量限制。

将箱子发往运营中心之前,请先进行称重。箱子不得超过 50 磅的标准重量限制,除非内含单件重量超过 50 磅的大件商品。内含珠宝首饰或钟表的箱子不得超过 40 磅。

对于单个大件商品,请务必在箱子顶部和侧面贴上以下标签中的一个:

  • 多人合搬:适用于重量超过 50 磅的箱子

  • 机械升降:适用于重量超过 100 磅的箱子


有关更多信息,请参阅运输和路线安排要求

货件箱过大您的货件中的一个或多个箱子超出了最大尺寸限制。

将箱子发往运营中心之前,请先进行测量。


  • 内含多件标准尺寸商品* 的货件箱的任何一个边的长度均不得超过 25 英寸。

  • 虽然 UPS 接受更大的货件箱尺寸和重量,但这并不适用于内含多件标准尺寸 *的亚马逊物流商品的货件箱。


*标准尺寸商品包括所有包装后重量不超过 20 磅,最长边不超过 18 英寸,次长边不超过 14 英寸,最短边不超过 8 英寸的商品。

有关更多信息,请参阅:

  • 运输和路线安排要求

  • 商品尺寸分段



问题组: 安全问题 - 商品相关

问题类型问题描述如何避免该问题
电子商品危害您货件中的一个或多个商品为未正确包装的电子产品。

妥善包装电池和硬盘,以防出现电击、短路和火花。

  • 电池在包装时应确保其端子在配送过程中的任何环节都不会相互接触。未受保护的电池端子可能会导致短路或火花。

  • 硬盘必须采用防静电包装,以防止短路或静电冲击。


有关更多信息,请参阅

  • 危险品识别指南

  • 包装电池

  • 针对锂电池和附带锂电池的商品的要求


尖锐商品危害您的货件中的一个或多个商品包含包装不当的尖锐商品。

尖锐商品必须妥善包装,使锋利或带尖的边缘在配送过程中不会暴露出来。

  • 尖锐商品 (例如刀刃)必须盖住以防其伤害买家或运营中心员工。

  • 易碎商品 必须使用固体六边包装箱包装或使用气泡膜包装完全包裹。


有关更多信息和操作视频,请参阅:

  • 包装尖锐商品

  • 包装易碎的玻璃陶瓷制品


易外溢商品危害

您货件中的一件或多件商品可能外溢。其中包括:


  • 液体

  • 球状颗粒

  • 粉末

  • 颗粒

  • 散装商品


会外溢的商品可能会在配送过程中或储存时造成残损。

  • 液体: 包含液体但未采取双重密封的商品,包括粘性商品(如蜂蜜),包装必须牢固以避免商品外溢。


有关更多信息,请参阅 包装液体、乳膏、凝胶和乳霜。

  • 干燥物品: 包含干燥物品(如球状颗粒、粉末或颗粒物质)的所有商品必须能够经受 3 英尺跌落测试而不会有物品从容器中泄漏或外溢。无法通过跌落测试的商品必须采用聚乙烯塑料袋包装。

有关跌落测试说明和其他信息,请参阅打包球状、粉状和颗粒商品。

  • 散装商品: 用封套、口袋或未固定的包装袋或包装箱包装的散装商品在配送过程中可能会散落出来。这些商品必须装袋或使用非粘性胶带或可移除胶带固定。

有关更多信息(包括操作视频),包装和预处理要求中的“散装商品”部分。


问题组: 安全问题 - 托拍相关

问题类型问题描述如何避免该问题
托拍状况不合格无法正确卸载和接收托拍。

堆叠


  • 将较重的货件箱放在底部,这样它们便不会损坏包含较轻商品的货件箱。

  • 堆放的托拍应能够在无支撑的情况下独自竖起来。


重量和尺寸


  • 单个托拍不得高于 72 英寸(含托拍高度),除非托拍内包含的是单个商品。

  • 使用 40 英寸 x 48 英寸、状况良好的木制四向进叉托拍。

  • 商品露出托拍边缘的长度均不得超过 1 英寸。

  • 托拍的总重量不得超过 1,500 磅。


包装和贴标


  • 必须使用塑料包裹所有托拍,并告知承运人“请勿破坏拉伸包装”或“请勿拆开”。

  • 托拍上的每个箱子都必须贴有亚马逊物流箱子编号标签。

  • 每个包裹的托拍必须在其四个侧面的中心位置和顶部位置贴上亚马逊物流托拍标签。


有关更多信息,包括有关创建托拍的操作视频,请参阅有关汽运零担、整车运输和整箱装载货件的卖家要求


问题组: 计划外预处理 - 箱子相关

问题类型问题描述如何避免该问题
包装材料(填充物)不当您货件中的一个或多个箱子包含不可接受的包装材料。请务必使用合适的填充物,以便我们可以快速接收您的商品,并保护我们的员工免受伤害。

禁止使用以下包装材料:

  • 各种类型的包装泡沫塑料

  • 褶皱纸包装

  • 碎纸


允许使用的包装材料包括:

  • 泡沫板或缓震材料

  • 充气垫

  • 气泡膜包装

  • 完整的纸张


有关更多信息,请参阅运输和路线安排要求的“包装材料”部分。


问题组: 标签缺失 - 箱子相关

问题类型问题描述如何避免该问题
包装箱上没有货件编号或货件编号无法扫描

您货件中的一个或多个箱子上未贴有亚马逊物流货件编号标签或者标签无法扫描。

您发往运营中心的每个箱子都必须贴有货件编号标签。在发送货件之前,请确保标签未被覆盖、完全可见且可扫描。

标签要求


  • 打印全套标签。因为每个标签都是唯一的,请不要影印、重复使用或修改标签以将其用于其他包装箱。

  • 货件中的每个箱子必须具有各自的亚马逊物流货件编号标签。

  • 我们建议您从货件处理进度中打印标签。另外,您也可以创建自己的标签,但它们必须符合亚马逊商城网络服务货件标签规格。

  • 如果您使用大箱子运输多个装运箱,请在大箱子上粘贴唯一的货件编号标签。您无需为大箱子内的各个装运箱粘贴标签。

  • 如果您的货件使用托拍,那么托拍上的每个箱子都必须具有各自的货件编号标签。


标签尺寸和位置


  • 标签尺寸必须为 3 1/3 英寸 x 4 英寸。

  • 亚马逊物流货件编号和承运人标签(UPS、FedEx 或其他)均应贴在箱子的平整表面上。请勿将标签贴在箱子接缝或开口处,也不要贴在边缘或边角处,因为标签在打开箱子时可能会损坏。

  • 这两个标签不可被遮盖且需完全可见。


有关更多信息,请参阅向亚马逊发/补货。



亚马逊官网原文详情:   

Inbound Performance Summary

The Inbound Performance Summary provides an overview of problems identified with shipments to Amazon fulfillment centers. To see specific shipment-level details, go to the Inbound Performance report.

Field definitions

ProblemThe type of problem identified with your shipment to the fulfillment center
Problem SKUsThe number of products that had problems
Problem unitsThe number of units with the identified problem type
Total units receivedThe total number of units received during the time period
Percent of units receivedThe percentage of units received with the identified problem type


Prep required - One or more of the products in your shipment did not meet the preparation requirements for Fulfillment by Amazon (FBA). If your product has one or more of the problems below, Amazon will need to prep it so it can be received at the fulfillment center and placed in your sellable inventory.

ProblemDescription
Poly bagging requiredThe unit was not bagged and required bagging to protect it from dust and damage.
Bubble wrap requiredThe unit was not bubble wrapped and required bubble wrap to protect it from damage.
Opaque baggingThe unit is an adult product and required opaque bagging.
Taping requiredThe unit required taping. Products that have loose parts should be taped so the parts are not lost during the fulfillment process. Unsealed poly bags and bubble wrap must be taped to keep the product from falling out.


Suffocation warning missingThe unit was in a poly bag with an opening larger than 5 inches and did not include a suffocation warning.


Safety/packaging issues - Specific safety or packaging problems were identified when your product arrived at the fulfillment center.

ProblemDescription
Shipping box oversizedOne or more of the boxes in your shipment exceeded the maximum size allowed. See the "Box dimensions" section of Shipping and routing requirements.
Shipping box overweightOne or more of the boxes in your shipment exceeded the maximum weight allowed. See the "Box weight" section of Shipping and routing requirements.
Unacceptable pallet conditionYour pallet shipment did not meet our requirements for truckload shipments.
Sharp products hazardOne or more of the items in your shipment was a sharp product that did not meet our requirements for packaging sharp units.
Spilled products hazardOne or more of the items in your shipment contained a spillable product that did not meet our requirements for packaging liquids, pastes, gels, and creams.
Improper dunnage (packing materials)One or more of the boxes in your shipment included improper packing materials. See the "Packing materials" section of Shipping and routing requirements.
Electrical products hazardOne or more of the products in your shipment was an electrical product without proper packaging.
Shipment ID was not included on shipping box(es)One or more of the boxes in your shipment did not have an FBA shipment ID label. Each box you send to a fulfillment center must have a shipment ID label.


Catalog issues - The product listing did not meet our catalog requirements.

ProblemDescription
Product title change requiredYour product title did not meet the FBA product title requirements or did not match the product label.


Unit quantity - The number of items you sent to the fulfillment center was different than what you listed in your shipping plan.

ProblemDescription
Unexpected item foundOne or more of the items in your shipment were not listed in your shipping plan.
Additional quantities encounteredYour shipment contained more units than you listed in your shipping plan.
Product or shipment sent to the wrong fulfillment centerYour product or shipment was sent to a different fulfillment center than what was specified in your shipping plan.
Product damaged upon arrivalYour product arrived damaged at the fulfillment center and could not be received into your sellable inventory.


Distributed inventory placement issues - A quantity other than what was planned in Seller Central has arrived at the fulfillment center.

ProblemDescription
More items received than expectedYour shipment contained more items than we expected.
Fewer items received than expectedYour shipment contained fewer items than we expected.

Tip: To avoid these problems in the future, review all shipments to make sure the number of units is the same as the expected quantity you reported to Amazon. Failure to address this problem can cause errors or delays in receiving your products.


Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfillment centers.

ProblemDescription
Unit/shipment preparation errorsOne or more of the units in your shipment did not meet our Packaging and prep requirements or Shipping and routing requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.

Tip: Make sure your suppliers and carriers understand and comply with FBA requirements, too. That will enable efficient and accurate receipt and storage of your inventory at the fulfillment center.

Important: When there are problems receiving your inventory because of any of the problems detailed on this page, we perform unplanned services — at your cost — to process your products and place them in your sellable inventory.


We provide shipment-level details of any problems with your shipments in the following Seller Central locations:

  • Shipping Queue

  • Inbound Performance Summary

  • Inbound Performance report

Additional coaching or product prep requires resources. For repeated problems in the same problem group, Amazon will escalate your coaching level (Standard, Elevated, Critical). For details about coaching level escalations and their corresponding corrective actions by problem type, visit Performance coaching.

Field definitions and examples

Performance measurement unitWhether the problem occurred at the unit, box, or shipment level
Problem group

We group similar problems. For example:

  • Safety issues - box related

  • Label missing - box related

Problem rate calculation and coaching level escalations are based on the problem group.

Problem type

Detailed description of any problem identified with your shipment

Coaching levelThe coaching level for a particular problem group: standard, elevated, or critical.
Problem unitsThe number of units with the identified problem type
Total inbound performance alertsThe number of performance alerts by problem type
Total unplanned service feesUnplanned service fees charged by problem type
Shipment problem detailsSpecific shipment-level details of the problem


Problem group: Safety issues - box related

Note: Watch our video on how to avoid these problems: Shipment safety requirements.

Problem typeProblem descriptionHow to avoid the problem
Shipping box overweightOne or more of the boxes in your shipment exceeds the maximum weight allowed.

Weigh your boxes before sending them to a fulfillment center. Boxes must not exceed the standard weight limit of 50 lb, unless they contain one single oversized item that exceeds 50 lb. Boxes containing jewelry or watches must not exceed 40 lb.

For single oversized items, be sure to attach one of the following labels on the top and sides of the box:

  • Team Lift: for boxes that exceed 50 lb

  • Mechanical Lift: for boxes that exceed 100 lb


For more information, see Shipping and routing requirements

Shipping box oversizedOne or more of the boxes in your shipment exceeds the maximum dimensions allowed.

Measure your boxes before sending them to a fulfillment center.


  • Boxes containing multiple standard-size units* should not exceed 25 inches on any side.

  • UPS allowances for larger box dimensions and weight do not apply to boxes containing multiple standard-size* FBA units.


*Standard-size includes any packaged item that weighs 20 lb or less, has dimensions of 18 inches or less on its longest side, 14 inches or less on its median side, 8 inches or less on its shortest side.

For more information, see:

  • Shipping and routing requirements

  • Product size tiers



Problem group: Safety issues - product related

Problem typeProblem descriptionHow to avoid the problem
Electrical products hazardOne or more of the products in your shipment was an electrical product without proper packaging.

Package batteries and hard drives to prevent shocks, shorts, and sparks.

  • Batteries must be packaged so their terminals do not touch during any part of the fulfillment process. Unprotected battery terminals can lead to shorts or sparks.

  • Hard drives must be packed in anti-static packaging to prevent shorts or static shock.


For more information, see

  • Dangerous goods identification guide

  • Packaging batteries

  • Requirements for lithium batteries and products that are shipped with lithium batteries


Sharp products hazardOne or more of the products in your shipment was an incorrectly packaged sharp item.

Sharp items must be packaged so sharp edges or points will not become exposed during the fulfillment process.

  • Sharp items such as blades must be covered to prevent them from injuring customers or fulfillment center associates.

  • Fragile items must either be packaged in a box that has six solid sides or completely secured in bubble wrap.


For more information and how-to videos, see:

  • Packaging sharp units

  • Packaging glass ceramic breakable and fragile units


Spilled products hazard

One or more of the products in your shipment was an item that can spill. These include:


  • liquids

  • pellets

  • powders

  • granules

  • loose products


Products that can spill may cause damage during shipping and when stored.

  • Liquids: Products containing liquids without a double seal, including viscous products such as honey, must be packaged securely to prevent the product from spilling.


For more information, see Packaging liquids, paste, gels, and creams.

  • Dry goods:: All items containing dry goods such as pellets, powders, or granular substances must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Products that cannot withstand the drop test must be packaged in poly bags.

For drop-test instructions and additional information, see Packaging pellets, powders, and granular products.

  • Loose products: Items contained in loose packaging such as sleeves, pouches, or unsecured bags or boxes may be separated during the fulfillment process. These items must be bagged or secured with a non-adhesive band or removable tape.

For more information, including a how-to video, see the "Loose products" section of Packaging and prep requirements.


Problem group: Safety issues - pallet related

Problem typeProblem descriptionHow to avoid the problem
Unacceptable pallet conditionPallets cannot be properly unloaded and received.

Stacking


  • Place heavier boxes on the bottom so they do not damage boxes containing lighter products beneath them.

  • Stacked pallets should be able to stand on their own without support.


Weights and dimensions


  • Single pallets must not be taller than 72 inches, including the height of the pallet, unless it is a single unit.

  • Use 40 x 48 inch, four-way access, wooden pallets that are in good condition.

  • The contents must not overhang the pallet edge by more than 1 inch.

  • Total weight of the pallet must not exceed 1,500 lb.


Packaging and labeling


  • All pallets must be wrapped in plastic with a "do not break stretch wrap" or "do not break down" notification to the carrier.

  • Each box on the pallet must have an FBA box ID label.

  • Each wrapped pallet must have an FBA pallet label on each of the four sides, in the center and near the top.


For more information, including a how-to video on building pallets, see Seller requirements for LTL, FTL, and FCL deliveries


Problem group: Unplanned prep - box related

Problem typeProblem descriptionHow to avoid the problem
Improper packing materials (dunnage)One or more of the boxes in your shipment contained unacceptable packing materials.Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury.

The following packing materials are not allowed:

  • All types of packing peanuts

  • Crinkle wrap

  • Shredded paper


Accepted packing materials include:

  • Foam sheets or cushioning

  • Air pillows

  • Bubble wrap

  • Full sheets of paper


For more information, see the "Packing materials" section of Shipping and routing requirements.


Problem group: Label missing - box related

Problem typeProblem descriptionHow to avoid the problem
Shipment ID was not included or is unscannable on shipping boxes

One or more of the boxes in your shipment did not have an FBA shipment ID label, or the label could not be scanned.

Each box you send to a fulfillment center must have a shipment ID label. Make sure the labels are uncovered, fully visible, and scannable before sending your shipment.

Label requirements


  • Print the full set of labels. Because each label is unique, do not photocopy, reuse, or modify labels for use on additional boxes.

  • Each box in the shipment must have its own FBA shipment ID label.

  • We recommend you print the labels from your Shipping Queue. As an alternative, you can create your own labels, but they must match the Amazon Marketplace Web Service shipping label specifications.

  • If you are shipping multiple case packs in a master box, apply the unique shipment ID label on the master box. You don't need to apply labels to the individual case packs inside the master box.

  • If your shipment is on pallets, each box on the pallet must have its own shipment ID label.


Label dimensions and placement


  • Labels must measure 3 1/3 x 4 inches.

  • Both the FBA shipment ID label and the carrier label (UPS, FedEx, or other) should be placed on a flat surface of the box. Do not place labels on a seam or an opening on the box, or over edges or corners because the labels could be damaged when the box is opened.

  • Both labels must remain uncovered and fully visible.


For more information, see Send/replenish inventory to Amazon

文章来源:亚马逊官方网站