【需要预处理】 - 您货件中的一件或多件商品不符合亚马逊物流 (FBA) 的预处理要求。如果您的商品存在以下一个或多个问题，亚马逊将需要对其进行预处理，以便运营中心接收商品并将其放入您的可售库存中。
|缺少窒息警告||商品装在开口大于 5 英寸的聚乙烯塑料袋中，但未提供窒息警告。|
安全/包装问题 - 您的商品在到达亚马逊运营中心时发现特定的安全或包装问题。
目录问题 - 商品信息不符合我们的目录要求。
商品数量 - 您发往运营中心的商品数量与您在入库计划中列出的商品数量不符。
分布式库存配置问题 - 发送到亚马逊运营中心的商品数量与卖家平台中计划的数量不符。
上报绩效反馈 - 如果在符合货件要求方面反复出现问题，可能会导致亚马逊暂停您创建和修改发往运营中心的货件的权限。
问题组： 安全问题 - 箱子相关
注意： 请观看我们的视频，了解如何避免这些问题： 货件安全要求。
将箱子发往运营中心之前，请先进行称重。箱子不得超过 50 磅的标准重量限制，除非内含单件重量超过 50 磅的大件商品。内含珠宝首饰或钟表的箱子不得超过 40 磅。
*标准尺寸商品包括所有包装后重量不超过 20 磅，最长边不超过 18 英寸，次长边不超过 14 英寸，最短边不超过 8 英寸的商品。
问题组： 安全问题 - 商品相关
问题组： 安全问题 - 托拍相关
问题组： 计划外预处理 - 箱子相关
问题组： 标签缺失 - 箱子相关
Inbound Performance Summary
The Inbound Performance Summary provides an overview of problems identified with shipments to Amazon fulfillment centers. To see specific shipment-level details, go to the Inbound Performance report.
Problem The type of problem identified with your shipment to the fulfillment center Problem SKUs The number of products that had problems Problem units The number of units with the identified problem type Total units received The total number of units received during the time period Percent of units received The percentage of units received with the identified problem type
Prep required - One or more of the products in your shipment did not meet the preparation requirements for Fulfillment by Amazon (FBA). If your product has one or more of the problems below, Amazon will need to prep it so it can be received at the fulfillment center and placed in your sellable inventory.
Problem Description Poly bagging required The unit was not bagged and required bagging to protect it from dust and damage. Bubble wrap required The unit was not bubble wrapped and required bubble wrap to protect it from damage. Opaque bagging The unit is an adult product and required opaque bagging. Taping required The unit required taping. Products that have loose parts should be taped so the parts are not lost during the fulfillment process. Unsealed poly bags and bubble wrap must be taped to keep the product from falling out. Suffocation warning missing The unit was in a poly bag with an opening larger than 5 inches and did not include a suffocation warning.
Safety/packaging issues - Specific safety or packaging problems were identified when your product arrived at the fulfillment center.
Problem Description Shipping box oversized One or more of the boxes in your shipment exceeded the maximum size allowed. See the "Box dimensions" section of Shipping and routing requirements. Shipping box overweight One or more of the boxes in your shipment exceeded the maximum weight allowed. See the "Box weight" section of Shipping and routing requirements. Unacceptable pallet condition Your pallet shipment did not meet our requirements for truckload shipments. Sharp products hazard One or more of the items in your shipment was a sharp product that did not meet our requirements for packaging sharp units. Spilled products hazard One or more of the items in your shipment contained a spillable product that did not meet our requirements for packaging liquids, pastes, gels, and creams. Improper dunnage (packing materials) One or more of the boxes in your shipment included improper packing materials. See the "Packing materials" section of Shipping and routing requirements. Electrical products hazard One or more of the products in your shipment was an electrical product without proper packaging. Shipment ID was not included on shipping box(es) One or more of the boxes in your shipment did not have an FBA shipment ID label. Each box you send to a fulfillment center must have a shipment ID label.
Catalog issues - The product listing did not meet our catalog requirements.
Problem Description Product title change required Your product title did not meet the FBA product title requirements or did not match the product label.
Unit quantity - The number of items you sent to the fulfillment center was different than what you listed in your shipping plan.
Problem Description Unexpected item found One or more of the items in your shipment were not listed in your shipping plan. Additional quantities encountered Your shipment contained more units than you listed in your shipping plan. Product or shipment sent to the wrong fulfillment center Your product or shipment was sent to a different fulfillment center than what was specified in your shipping plan. Product damaged upon arrival Your product arrived damaged at the fulfillment center and could not be received into your sellable inventory.
Distributed inventory placement issues - A quantity other than what was planned in Seller Central has arrived at the fulfillment center.
Problem Description More items received than expected Your shipment contained more items than we expected. Fewer items received than expected Your shipment contained fewer items than we expected.
Tip: To avoid these problems in the future, review all shipments to make sure the number of units is the same as the expected quantity you reported to Amazon. Failure to address this problem can cause errors or delays in receiving your products.
Escalated performance feedback - Repeated problems complying with shipment requirements may cause Amazon to suspend your ability to create and modify shipments to fulfillment centers.
Problem Description Unit/shipment preparation errors One or more of the units in your shipment did not meet our Packaging and prep requirements or Shipping and routing requirements. Amazon may require you to schedule a phone call with our operations team before we can reinstate your shipment creation and modification privileges.
Tip: Make sure your suppliers and carriers understand and comply with FBA requirements, too. That will enable efficient and accurate receipt and storage of your inventory at the fulfillment center.
Important: When there are problems receiving your inventory because of any of the problems detailed on this page, we perform unplanned services — at your cost — to process your products and place them in your sellable inventory.
We provide shipment-level details of any problems with your shipments in the following Seller Central locations:
Inbound Performance Summary
Inbound Performance report
Additional coaching or product prep requires resources. For repeated problems in the same problem group, Amazon will escalate your coaching level (Standard, Elevated, Critical). For details about coaching level escalations and their corresponding corrective actions by problem type, visit Performance coaching.
Field definitions and examples
Performance measurement unit Whether the problem occurred at the unit, box, or shipment level Problem group
We group similar problems. For example:
Safety issues - box related
Label missing - box related
Problem rate calculation and coaching level escalations are based on the problem group.
Detailed description of any problem identified with your shipment
Coaching level The coaching level for a particular problem group: standard, elevated, or critical. Problem units The number of units with the identified problem type Total inbound performance alerts The number of performance alerts by problem type Total unplanned service fees Unplanned service fees charged by problem type Shipment problem details Specific shipment-level details of the problem
Problem group: Safety issues - box related
Note: Watch our video on how to avoid these problems: Shipment safety requirements.
Problem type Problem description How to avoid the problem Shipping box overweight One or more of the boxes in your shipment exceeds the maximum weight allowed.
Weigh your boxes before sending them to a fulfillment center. Boxes must not exceed the standard weight limit of 50 lb, unless they contain one single oversized item that exceeds 50 lb. Boxes containing jewelry or watches must not exceed 40 lb.
For single oversized items, be sure to attach one of the following labels on the top and sides of the box:
Team Lift: for boxes that exceed 50 lb
Mechanical Lift: for boxes that exceed 100 lb
For more information, see Shipping and routing requirements
Shipping box oversized One or more of the boxes in your shipment exceeds the maximum dimensions allowed.
Measure your boxes before sending them to a fulfillment center.
Boxes containing multiple standard-size units* should not exceed 25 inches on any side.
UPS allowances for larger box dimensions and weight do not apply to boxes containing multiple standard-size* FBA units.
*Standard-size includes any packaged item that weighs 20 lb or less, has dimensions of 18 inches or less on its longest side, 14 inches or less on its median side, 8 inches or less on its shortest side.
For more information, see:
Shipping and routing requirements
Product size tiers
Problem group: Safety issues - product related
Problem type Problem description How to avoid the problem Electrical products hazard One or more of the products in your shipment was an electrical product without proper packaging.
Package batteries and hard drives to prevent shocks, shorts, and sparks.
Batteries must be packaged so their terminals do not touch during any part of the fulfillment process. Unprotected battery terminals can lead to shorts or sparks.
Hard drives must be packed in anti-static packaging to prevent shorts or static shock.
For more information, see
Dangerous goods identification guide
Requirements for lithium batteries and products that are shipped with lithium batteries
Sharp products hazard One or more of the products in your shipment was an incorrectly packaged sharp item.
Sharp items must be packaged so sharp edges or points will not become exposed during the fulfillment process.
Sharp items such as blades must be covered to prevent them from injuring customers or fulfillment center associates.
Fragile items must either be packaged in a box that has six solid sides or completely secured in bubble wrap.
For more information and how-to videos, see:
Packaging sharp units
Packaging glass ceramic breakable and fragile units
Spilled products hazard
One or more of the products in your shipment was an item that can spill. These include:
Products that can spill may cause damage during shipping and when stored.
Liquids: Products containing liquids without a double seal, including viscous products such as honey, must be packaged securely to prevent the product from spilling.
For more information, see Packaging liquids, paste, gels, and creams.
Dry goods:: All items containing dry goods such as pellets, powders, or granular substances must be able to withstand a 3-foot drop test without the contents of the container leaking or spilling. Products that cannot withstand the drop test must be packaged in poly bags.
For drop-test instructions and additional information, see Packaging pellets, powders, and granular products.
Loose products: Items contained in loose packaging such as sleeves, pouches, or unsecured bags or boxes may be separated during the fulfillment process. These items must be bagged or secured with a non-adhesive band or removable tape.
For more information, including a how-to video, see the "Loose products" section of Packaging and prep requirements.
Problem group: Safety issues - pallet related
Problem type Problem description How to avoid the problem Unacceptable pallet condition Pallets cannot be properly unloaded and received.
Place heavier boxes on the bottom so they do not damage boxes containing lighter products beneath them.
Stacked pallets should be able to stand on their own without support.
Weights and dimensions
Single pallets must not be taller than 72 inches, including the height of the pallet, unless it is a single unit.
Use 40 x 48 inch, four-way access, wooden pallets that are in good condition.
The contents must not overhang the pallet edge by more than 1 inch.
Total weight of the pallet must not exceed 1,500 lb.
Packaging and labeling
All pallets must be wrapped in plastic with a "do not break stretch wrap" or "do not break down" notification to the carrier.
Each box on the pallet must have an FBA box ID label.
Each wrapped pallet must have an FBA pallet label on each of the four sides, in the center and near the top.
For more information, including a how-to video on building pallets, see Seller requirements for LTL, FTL, and FCL deliveries
Problem group: Unplanned prep - box related
Problem type Problem description How to avoid the problem Improper packing materials (dunnage) One or more of the boxes in your shipment contained unacceptable packing materials. Be sure to use appropriate dunnage so we can receive your products quickly and protect our associates from injury.
The following packing materials are not allowed:
All types of packing peanuts
Accepted packing materials include:
Foam sheets or cushioning
Full sheets of paper
For more information, see the "Packing materials" section of Shipping and routing requirements.
Problem group: Label missing - box related
Problem type Problem description How to avoid the problem Shipment ID was not included or is unscannable on shipping boxes
One or more of the boxes in your shipment did not have an FBA shipment ID label, or the label could not be scanned.
Each box you send to a fulfillment center must have a shipment ID label. Make sure the labels are uncovered, fully visible, and scannable before sending your shipment.
Print the full set of labels. Because each label is unique, do not photocopy, reuse, or modify labels for use on additional boxes.
Each box in the shipment must have its own FBA shipment ID label.
We recommend you print the labels from your Shipping Queue. As an alternative, you can create your own labels, but they must match the Amazon Marketplace Web Service shipping label specifications.
If you are shipping multiple case packs in a master box, apply the unique shipment ID label on the master box. You don't need to apply labels to the individual case packs inside the master box.
If your shipment is on pallets, each box on the pallet must have its own shipment ID label.
Label dimensions and placement
Labels must measure 3 1/3 x 4 inches.
Both the FBA shipment ID label and the carrier label (UPS, FedEx, or other) should be placed on a flat surface of the box. Do not place labels on a seam or an opening on the box, or over edges or corners because the labels could be damaged when the box is opened.
Both labels must remain uncovered and fully visible.
For more information, see Send/replenish inventory to Amazon