已冻结的 Shopify 商店

如果您错过了支付 Shopify 订阅账单的时间或付款失败了三次,您的商店将被冻结,直到您向 Shopify 结算账单为止。在账单到期日之前,您的商店不会冻结。如果您的商店已被冻结,您将无法访问 Shopify 后台,并且客户无法查看您的商店。

支付失败的一些原因包括:

  • 您存档中的信用卡已过期。

  • 您的账户没有存档的付款方式。

  • 您的付款方式对应账户中没有足够资金。

  • 您未使用 Mastercard、Visa 或 American Express 的有效信用卡支付 Shopify 账单。

  • 您的信用卡不支持以美元进行定期付款。

有关详细信息,请参阅管理账单。

如果您的商店已被冻结,您需要重新激活该商店才能访问您的账户或商店信息、重新开始销售和转移域名等。

重新激活已冻结的 Shopify 商店

若要重新激活或解冻商店,您需要支付所有未结费用。此外,您需要支付从您错过付款到商店被冻结期间产生的任何其他未结费用。这些费用可能包括:

  • 应用费用

  • 交易费

  • 运费

如果您在上一份账单发放后的超过 30 天后重新激活商店,则还需要选择一个套餐并支付下一个订阅周期的费用。

重新激活已冻结的 Shopify 商店

  1. 以店主身份登录您的商店。

  2. 成功支付账户的未清账款。如果您有多个未结账单,系统会提示您全额支付每份发票以重新激活您的商店。若要下载账单,您可以导出账单历史记录。

  3. 如果您在上一份账单发放后的超过 30 天后重新激活商店,请执行以下操作:

    1. 选择一个新套餐。

    2. 支付下一个订阅周期的费用。

Shopify商户官网原文详情:

Frozen Shopify stores

If you missed paying your Shopify subscription bill or if a payment fails three times, then your store is frozen until you settle your bill with Shopify. Your store does not freeze until your bill's due date. If your store is frozen, then you can't access your Shopify admin and customers can't view your store.

Some of the reasons why payment fails include the following:

  • The credit card that you have on file expired.

  • Your account has no payment method on file.

  • Your payment method has insufficient funds.

  • You aren't using a valid credit card from Mastercard, Visa, or American Express to pay your Shopify bills.

  • Your credit card doesn't allow for recurring payments in USD.

For more information, refer to Managing billing.



If your store has been frozen, then you need to reactivate it to access your account or store information, start selling again, transfer your domain, and so on.

Reactivating your frozen Shopify store

To reactivate or unfreeze your store, you need to pay any outstanding charges. In addition, you need to pay any other outstanding charges that were incurred during the time between when the payment was missed and when your store was frozen. These charges might include the following:

  • app fees

  • transaction fees

  • shipping charges

If you reactivate your store more than 30 days after your last bill was issued, then you also need to pick a plan and pay for the upcoming subscription cycle.

Reactivate your frozen Shopify store

  1. Log in to your store as the store owner.

  2. Successfully pay the outstanding balance on your account. If you have multiple outstanding bills, then you're prompted to pay each invoice completely to reactivate your store. To download your bills, you can export your billing history.

  3. If you reactivate your store more than 30 days after your last bill was issued, then do the following:

    1. Pick a new plan.

    2. Pay for the upcoming subscription cycle.

文章内容来源:Shopify商户官方网站