使用 Shopify POS 按照订单为客户发货

备注：此功能仅适用于使用 Shopify POS Pro 的商家。

使用 Shopify POS 应用处理订单时，您的客户可能希望将订单产品发货其所在的地址。您可以通过直接从 Shopify POS 中按照订单为客户发货来完成此操作。

按照订单将产品发货到客户地址

如果您启用了产品超卖保护，那么您可以仅添加现货库存来为客户订单发货。如果有任何添加到购物车中的产品缺货，则会显示一条错误消息，指出产品库存不足，无法发货。这可以防止您订购由于库存不足而无法发货的产品。

1. 将所有产品添加到购物车。

2. 可选：若要将您的客户添加到购物车，请完成以下步骤：

3. 在 Shopify POS 应用上，点击更多操作，然后点击为客户发货。或者，如果您已为此操作添加了智能网格图块，请在主屏幕上点击为客户发货。

4. 执行以下任一操作：

5. 在“添加发货信息”屏幕上，执行以下任一操作：

6. 在选择发货方式屏幕中，执行以下操作之一：

7. 点击收费，选择付款方式，然后处理付款。

8. 选择向客户提供订单收据的一个方法，然后点击完成。

订单最初会被标记为未发货，无法从 POS 应用中发货。在您准备好将订单产品发给客户后，您需要在 Shopify 后台中为订单发货。

添加智能网格图块

如果您经常使用“为客户发货”的操作，则可以通过为它添加一个图块来在主屏幕上设置此功能的快捷方式。

步骤：

1. 在 Shopify POS 应用的主屏幕上，点击添加图块。

2. 点击操作，然后点击为客户发货。

3. 点击完成。

常见问题解答

要向客户发货产品的订单是否会自动标记为未发货？

是的。要向客户发货产品的订单中的所有产品都会标记为未发货。

我的购物车中是否可同时包含需要发货的产品和在商店内履行的产品？

不可以。要向客户发货产品的订单中的所有产品都需要发货。如果客户需要购买一些需要发货的产品和一些在商店内履行的产品，您需要创建两个单独的交易。

要向客户发货产品的订单如何扣除库存？

要向客户发货的订单根据您设置的发货优先顺序扣除库存。

例如，您有两个地点：具有最高优先级的地点 A（仓库），以及地点 B（零售地点）。地点 A 的库存中有 1 件衬衫，而地点 B 有 2 件衬衫。如果使用地点 B 中的 1 件衬衫履行要向客户发货的订单，将从地点 A 扣除库存，因为该地点具有最高优先级。

要向客户发货的订单不会从设置为阻止为在线订单发货的地点扣除库存。

我是否可以离线完成要向客户发货产品的订单？

要向客户发货产品的订单需要在线连接。无法在丢失 Internet 连接的情况下完成订单。如果您无法重新连接，则需要取消交易，并在重新在线时重试。

Shopify商户官网原文详情：

Shipping orders to customers with Shopify POS

While you're processing an order on the Shopify POS app, your customers might want their order to be delivered to their address. You can do this by shipping your customers' orders directly from Shopify POS.

Ship an order to the customer's address

If you have product overselling protection enabled, then you can add only in-stock inventory to the ship to customer order. If the inventory for any of the products added to your cart is out-of-stock, then an error message appears mentioning that the out-of-stock items can't be shipped. This prevents you from placing orders that cannot be fulfilled due to out-of-stock inventory.

1. Add all items to the cart.

2. Optional: To add your customer to the cart, complete the following steps:

1. Tap ≡ on the home screen, and then tap Customers.

2. Select your customer from the customers list.

3. Tap Add to cart from the customer details screen.

3. On the Shopify POS app, tap More Actions and then tap Ship to customer. Alternatively, if you've added a smart grid tile for this action, then tap Ship to customer on your home screen.

4. Do either of the following:

• Enter the customer's contact information, and then tap Save.

• If you don't want to enter the customer's contact information, then tap Skip.

5. On the Add shipping details screen, do either of the following:

• Enter the customer's shipping details.

• Tap a previously provided address.

6. On the Select shipping method screen, do one of the following:

• To choose from the calculated shipping rates, tap the preferred shipping method from the available list. The displayed rates are the applicable weight-based, price-based, or carrier calculated rates that you have set up in the Shopify admin. Only shipping rates applicable to the current cart (based on the shipping rate rules configured) will be displayed. If you don’t see any available rates, then there are no applicable rates available. You can add new rates from the Shipping and delivery settings page of your Shopify admin.

• To enter a custom shipping rate, tap Custom shipping rate, enter the shipping amount, and tap Done.

7. Tap Checkout, select the payment method, and process the payment.

8. Choose a method of providing the order receipt to the customer and tap Done.

The order is initially marked as unfulfilled and cannot be fulfilled from the POS app. You need to fulfill the order in your Shopify admin once you're ready to ship the order items to the customer.

Add a smart grid tile

If you use the ship to customer action frequently, you can set up a shortcut to this feature on your home screen by adding a tile for it.

Steps:

1. On the home screen of your Shopify POS app, tap Add tile.

2. Tap Action and then tap Ship to customer.

3. Tap Done.

FAQs

Are ship-to-customer orders automatically marked as unfulfilled?

Yes. All items in a ship-to-customer order are marked as unfulfilled.

Can my cart contain a mix of items to be shipped and items carried out in store?

No. The ship-to-customer order ships out all the items in the order. If you have a customer that needs some items shipped and others carried out in store, then you need to create two separate transactions.

How is inventory deducted on ship-to-customer orders?

Ship-to-customer orders deduct inventory based on your set fulfillment priority.

For example, you have two locations, Location A (warehouse) in top priority and Location B (your retail location). Location A has 1 shirt and Location B has 2 shirts in their inventory. If you carry out a ship-to-customer order for 1 shirt from Location B, then inventory will be deducted from Location A as it is the highest priority location.

Ship-to-customer orders don't deduct inventory from locations that are set to prevent fulfillment of online orders.

Can I complete ship-to-customer orders offline?

Ship-to-customer orders require an online connection. You can't complete the order if you lose your Internet connection. If you're unable to reconnect, then you need to cancel the transaction and try again when you're back online.

文章内容来源：Shopify商户官方网站