管理卖家自配送退货

为确保买家获得一致体验,您必须至少提供与亚马逊退货政策同等的退货政策。专业卖家会自动注册加入“亚马逊预付费退货标签”计划。作为此“预付费退货标签”计划的一部分,亚马逊会自动批准符合亚马逊退货政策的美国退货。我们将通过“购买配送服务”代表您为买家提供预付费退货货件标签。个人卖家可以选择注册加入“亚马逊预付费退货标签”计划。

我们仅向您发送超出亚马逊政策或免除预付费退货的退货请求。如果买家请求退货,亚马逊会向您发送一封电子邮件,说明买家的退货原因。如果买家的请求不符合我们的退货政策,我们会发送电子邮件告知您。请参阅不符合政策要求的退货请求,了解更多信息。

注意: 我们建议您在 24 小时内回复不属于“预付费退货标签”计划的退货请求。您需要在收到退货后的两个工作日内发放退款。如果您未办理退款,亚马逊将代您为买家退款并从您的卖家账户扣除相应金额。


您可以在“管理卖家自配送退货”工具中对退货请求执行相关操作,包括查看发放给买家的订单级别退款。要下载特定时间段内的退货和退款一览,请点击该工具上的【查看报告】选项卡,以访问“卖家自配送退货报告”。

请先了解退货、退款、取消和索赔以及处理退货的指南中的相关内容,然后再处理退货。


注意: 发放退款后,退款款项可能需要 3-5 天才能反映在买家的付款方式中,具体取决于付款方式。如果您认为发生了错误扣款,请参阅针对亚马逊商城交易保障索赔提出申诉。另请参阅关于亚马逊商城交易保障索赔,了解更多信息。


亚马逊官网原文详情:   

Manage seller-fulfilled returns

To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies. For professional sellers, Amazon automatically enrolls you in the Amazon Prepaid Returns Label program. As part of this prepaid returns label program, Amazon automatically authorizes U.S. returns that fall within Amazon’s return policy. We provide customers with prepaid return shipping labels on your behalf through Buy Shipping Services. Individual sellers have the option to enroll into Amazon Prepaid Returns Label program.

We only send you return requests that are outside of Amazon’s policy or exempt from prepaid returns. When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. See Out-of-Policy return requests for more information.

Note: For return requests that do not fall into the Prepaid Returns Label program, we recommend that you respond to return requests within 24 hours. You are required to issue a refund within two business days of receipt of a return. If you do not take action regarding the refund, Amazon might refund the customer on your behalf and charge the amount to your seller account.


You can take several actions on return requests in the Manage Seller Fulfilled Returns tool, including viewing order level refunds issued to the buyer. To download the summary of returns and refunds for a specific timeframe, click the View reports tab on that tool to visit Seller Fulfilled Return Reports.

Refer to Returns, refunds, cancellations, and claims and Guidelines for handling returns before processing your returns.


Note: Once the refund is issued, it can take 3-5 days depending on payment method for the money to reflect in the Buyer’s payment method. If you believe you have been charged incorrectly, see Appeal an A-to-z Guarantee claim. Also, see About A-to-z Guarantee claims for more information.


文章来源:亚马逊官方网站