买方下单后的24小时内,速卖通风控部门会对买家的资金做审核,如果发现资金来源有问题,平台会关闭交易。若未通过风控部门的审核,需要及时与买家沟通。若过了风控部门的审核就会出现让卖家填发货通知单,就是物流信息。
买方已付款,但库存无货
可直接向客户推荐类似的产品,并提供相应的链接。如果客户经过考虑后决定取消购买,可以告诉客户取消流程。
Sample 1
Dear Customer,
Thanks for your order. However, the product you selected has been out of stock. Would you consider whether the following similar ones are also ok for you:
http://www.aliexpress.com/store/product/*******1.html http://www.aliexpress.com/store/product/*******2.html
If you don't need any other item, pls apply for ‘cancel the order’.And please choose the reason of “buyer Ordered wrong Product”.In such case, your payment will be returned in 7 business days.
Sorry for the trouble and thanks so much for your understanding.
Best Regards
(Your name)