wish平台仓库履行政策

1、wish商户设置了“最长妥投天数”的产品的订单必须按时确认妥投

wish商户可以针对每个目的国/地区为产品设置从订单释放到交付给用户所需要的最大天数(即“最长妥投天数”)。订单必须在商户设置的“最长妥投天数”内确认妥投。

商户设置的“最长妥投天数”还可能会影响商户的“仓库延时妥投率”,参见如下“政策12.2”所述。具体而言,如果某个订单未确认妥投,且商户设置的“最长妥投天数”已过,或者订单确认妥投时商户设置的“最长妥投天数”已过,则该订单将被视为一次“仓库延时妥投”。

2、因订单确认妥投时间晚于商户设置的“最长妥投天数”而产生的任何退款责任均由商户承担

如果订单确认妥投时间晚于商户为对应的产品和目的国/地区设置的“最长妥投天数”,则商户应承担该订单 100% 的退款责任

3、如果商户的“仓库延时妥投率”在订单付款被暂扣后的24周后仍未达到可接受的水平,则该订单将永久失去付款资格

如果自订单付款首次被暂扣之后过去连续24周(周一至周日),而商户仍未达到放款条件(即订单付款被暂扣了24周),则该订单将不会获得付款资格。

wish商户官网原文详情:

12Warehouse Fulfillment Policy

Last updated on January 25, 2021

12.1Orders of products with merchant-set Max Delivery Days must be confirmed delivered on time

Merchants may set the maximum number of days it will take to deliver an item, per destination country or region, after an order is released (the “Max Delivery Days”). An order must be confirmed delivered within the merchant-set Max Delivery Days.

Merchant-set Max Delivery Days also may impact a merchant’s Warehouse Late Delivery Rate, as set out in policy 12.2 below. Specifically, if an order is not confirmed delivered and the merchant-set Max Delivery Days for the order have already passed, or if the order is confirmed delivered after the merchant-set Max Delivery Days have already passed, it will be considered a Warehouse Late Delivery.

See examples and learn more

12.3Merchants are responsible for any refunds on orders that are confirmed delivered later than the merchant-set Max Delivery Days

If an order is delivered later than the merchant-set Max Delivery Days for the corresponding product and destination country/region, the merchant is responsible for 100% of the cost of any refund on that order.

See examples and learn more

12.4If merchants are unable to achieve an acceptable Warehouse Late Delivery Rate 24 weeks after the payment of an order is withheld, the order will no longer be eligible for payment

If 24 consecutive Monday - Sunday weeks have passed since the payment of an order is first withheld and the merchant has still not met the criteria for payment release (i.e., the payment of the order is still withheld 24 weeks after it was first withheld), the order will no longer be eligible for payment.

See examples and learn more

 文章内容来源:wish商户官方网站