使用争议解决中心

在争议解决中心,您可以接受买方的建议退款,也可以与您的建议一并提出。



提示:在争议解决中心与买家聊天,以了解退货/退款请求和建议背后的原因。它可以消除误解并帮助有效解决问题。


选择“计数器”将为您提供两个选项:

  1. 退款:您可以选择“退款”选项来对付买家以减少退款。 

  2. 退货和退款:您可以选择“退货和退款”选项来接受买方的建议,并允许买方 在退款之前退还该物品。


向买家提交反退款金额,然后等待买家的回复。 


注意:如果三天内没有响应,则系统将自动接受任何一方的最新提议,无论是否达成任何相互协议。


与Shopee提出争议

在以下情况下,您可以与Shopee提出争议:

  1. 您不同意买方的建议,无法与买方达成共识。

  2. 买家声称在您发货后仍未收到该物品。


Shopee争议代理人将加入“讨论”页面中的对话窗口,以从卖方收集证据并评估情况。 

根据争议证据清单将您的证据提交给Shopee代理,并让我们的代理据此评估情况。


Shopee争议代理将帮助:

  1. 缩短争议案件的解决时间。

  2. 确保在同一窗口中买卖双方在场时进行顺利的谈判。

  3. 在评估双方的对话和证据后,根据争议的性质做出决定。


shopee官网原文详情:   

Using Dispute Resolution Centre

In the Dispute Resolution Centre, you can either Accept the proposed refund by the buyer, or Counter with your proposal.



Tip:Chat with the buyer in the Dispute Resolution Centre to find out the reason behind the return/refund request and proposal. It can clear up misunderstandings and help to resolve issues effectively.


Selecting Counter will give you two options:

  1. Refund: You can choose the Refund option to counter the buyer for a lower refund. 

  2. Return and Refund: You can choose the Return and Refund option to accept the buyer’s proposal, and allow the buyer to return the item before giving the refund.


Submit a counter refund amount to the buyer and wait for the buyer's response. 


Note:If there is no response in three days, the system will automatically accept the latest proposal by either party, regardless of whether any mutual agreement has been reached.


Raising a dispute with Shopee

You can raise a dispute with Shopee when:

  1. You disagree with the buyer's proposal and are unable to reach a mutual agreement with the buyer.

  2. Buyer claims that they have not received the item after you have shipped it out.



A Shopee dispute agent will join the conversation window in the Discussion page to collect evidence from the seller and assess the situation. 

Submit your evidence based on the Dispute Evidence Checklist to the Shopee Agent and allow our agent to assess the situation accordingly.


The Shopee dispute agent will help to:

  1. Shorten the resolution time of the dispute case.

  2. Ensure a smooth negotiation with the presence of both buyer and seller in the same window.

  3. Arrive at a decision after assessing the conversation and evidence provided by either parties, depending on the nature of the dispute.


使用爭議解決中心

在爭議解決中心,您可以接受買方的建議退款,也可以與您的建議一併提出。



提示 :在爭議解決中心與買家聊天,以找出退貨/退款要求和提議背後的原因。它可以消除誤解並幫助有效解決問題。


選擇“計數器”將為您提供兩個選項:

  1. 退款:您可以選擇“退款”選項來對付買家以減少退款。 

  2. 退貨和退款:您可以選擇“退貨和退款”選項來接受買方的建議,並允許買方 在退款之前退還該物品。


向買家提交反退款金額,然後等待買家的回复。 


注意:如果三天內沒有響應,則係統將自動接受任何一方的最新提議,無論是否達成任何相互協議。


與Shopee提出爭議

在以下情況下,您可以與Shopee提出爭議:

  1. 您不同意買方的建議,無法與買方達成共識。

  2. 買家聲稱在您發貨後仍未收到該物品。


Shopee爭議代理人將加入“討論”頁面中的對話窗口,以從賣方收集證據並評估情況。 

根據爭議證據清單將您的證據提交給Shopee代理,並讓我們的代理據此評估情況。


Shopee爭議代理將幫助:

  1. 縮短爭議案件的解決時間。

  2. 確保在同一窗口中買賣雙方在場時進行順利的談判。

  3. 在評估雙方的對話和證據後,根據爭議的性質做出決定。

文章来源:shopee官方网站