受限商品常见问题

亚马逊上发布待售商品时应该承担哪些责任?

如果您在亚马逊上销售商品,您有责任确保您的商品符合所有 当地、州和联邦法律以及亚马逊政策 。如果不遵循适用法律和亚马逊政策,可能会导致亚马逊取消您的销售权限。

如果发现商品违反亚马逊的政策或适用法律,可向何处举报?

请参阅举报违规行为帮助页面,了解完整的说明。

我的 ASIN 因受限商品违规而从网站中移除,现在该怎么办?

请查看我们的受限商品政策。我们的受限商品 政策页面提供了有关亚马逊准售商品和禁售商品的信息。

我查看了受限商品政策页面,认为我的商品被错误移除,我该怎么办?

如果您认为某件商品被错误移除,请联系销售伙伴支持并提供 ASIN 编码和详细的理由以申请恢复。请先确保您遵循了受限商品通知中的所有说明,然后再联系销售伙伴支持。

亚马逊在不断调整用于检测受限商品的系统。有时候,系统可能会移除允许在网站上销售的商品。具体可能是因为商品信息不完整或不准确,或仅仅由系统错误导致。

我已将受限商品的商品信息更改为缺货 (OOS) 状态,那么我的商品是否符合亚马逊的受限商品政策?

不符合。请注意,将商品信息更改为缺货状态并不能使商品符合政策。如果未能正确停售或从您的库存中删除所有受限商品,可能会导致亚马逊取消您的销售权限。如果您认为您的商品在亚马逊商城被错误地标识为受限商品,请立即停售该商品,以确保符合合规性要求,同时就此限制事项向销售伙伴支持提出申诉。

受限商品政策页面上没有我要出售的确切商品,但有类似的商品。我是否可以继续发布我的商品?

您不应该仅因为商品不在我们的受限商品政策页面上就认为它是准售商品。您还应该进行检查,确保商品遵循所有适用的联邦、州和当地法律。

亚马逊的召回商品政策是什么?

禁止发布由制造商、任何政府机构或监管机构召回的任何商品。

如果我要将商品出口/进口到其他国家/地区,应该承担哪些责任?

在亚马逊上进口、出口和销售商品时,您必须遵循所有适用法律,其中包括美国、 、 、 、 、 、或任何其他相关司法管辖区的贸易管制法律。特定司法管辖区的贸易管制法律是否适用取决于您所在的国家/地区、出口的国家/地区、进口的国家/地区、商品的原产国家/地区及其他因素。您有责任确定贸易管制法律是否适用并获得所有必要的政府授权,同时还应承担不合规行为所导致的所有处罚。

我销售许多不同的商品,怎样才能确保自己不会无意中违反亚马逊的受限商品政策?

您可以采取以下措施:

  • 指派员工检查您计划销售的每件商品。这些员工应该具备商品、行业和法律的最新知识。

  • 定期查看受限商品政策、禁售商品示例和您的商品目录。这包括您使用自动化系统上传的所有内容。

  • 如果您从制造商以外的货源采购商品,请确定您所售商品的原产地以及商品是否可在您打算销售的地方出售。


亚马逊是否会预先批准我的商品?

亚马逊不会预先批准商品。您有责任在发布商品前仔细查看亚马逊政策和适用法律。法律变更频繁,因此卖家应该检查法规变动情况并采取适当的措施。如果您对商品相关的法律法规有任何疑问,建议您咨询法律顾问。

受限商品违规行为会对我在亚马逊上的销售有何影响?

受限商品违规行为可能会导致亚马逊取消您的销售权限。为了确保您的账户保持良好的信誉,您应确保自己了解适用于所销售商品的所有政策或限制,并对您收到的通知迅速做出回复。

如何处理受限商品的买家退货

请按照 标准退货流程(包括国际退货政策)处理退货请求

我是亚马逊物流卖家。这对我的货件和现有库存有何影响?

我们不允许您将受限商品的入库货件发往亚马逊物流。请参阅我们的亚马逊物流政策和要求以及按要求移除政策。

我收到了在政策变更之前买家所下的订单,如果配送或取消这些订单,对我的绩效指标有何影响?

您可以配送在政策变更之前买家所下的订单,这不会对您的账户状况产生负面影响。


 亚马逊官网原文详情:

Restricted Products FAQ

What are my responsibilities when listing a product for sale on Amazon?

If you supply goods on Amazon, you are responsible for ensuring that your listings comply with all local, state, and federal laws and Amazon policy. Failure to comply with applicable laws and Amazon policy may result in the removal of your selling privileges.

If I see a listing that violates Amazon's policies or applicable law, where can I report it?

Refer to the Report a Violation Help page for complete instructions.

My ASIN was removed from the website for a restricted products violation—now what?

Review our policies on restricted products. Our Restricted Products policy pages serve as an informational guide to products that are permitted and prohibited on Amazon.

I reviewed the Restricted Products policy pages and believe my product was removed in error. What can I do?

If you believe a product has been removed in error, contact Seller Support and provide the ASIN number and a detailed justification for reinstatement. Ensure that you follow all instructions in the Restricted Products notification prior to contacting Seller Support.

Amazon is continually making adjustments to the systems we use to detect restricted products. Occasionally, the system may remove products that are allowed on the site. This may be due to incomplete or inaccurate product information, or simply a system error.

I have moved a restricted product listing to Out of Stock (OOS) status. Is my listing compliant with Amazon’s Restricted Products policy?

No. Please note that moving a listing to OOS does not make the listing compliant. Failure to properly close or delete all restricted product listings from your inventory may result in the removal of your selling privileges. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.

I do not see the exact product I am selling on the Restricted Products policy pages, but I see something similar. Can I go ahead and list my product?

You should not assume a product is permitted simply because it isn't on our Restricted Products policy pages. You should also check to make sure the product is compliant with all applicable federal, state, and local laws.

What is Amazon's policy on recalled products?

Listings for any products recalled by the manufacturer or any government agency or regulatory body are prohibited.

What are my responsibilities if my product will be exported/imported to another country?

You must comply with all applicable laws when importing, exporting, and selling products on Amazon. That includes the trade control laws of the United States or any other jurisdiction in question. Whether the trade control laws of a particular jurisdiction applies will depend on your location, the country of export, the country of import, the country of origin of your product, and other factors. You are responsible for determining the applicability of the trade control laws and obtaining any required government authorizations, and will be liable for any penalties resulting from non-compliance.

I sell many different products. How can I ensure I don’t accidentally violate Amazon’s restricted products policies?

There are few things you can do:

  • Assign an employee to review each product you plan to sell. They should have current knowledge of the products, the industry, and laws.

  • Review the restricted product policy, examples of prohibited listings, and your product catalog on a regular basis. This includes anything you upload using an automated system.

  • If you are buying from a source other than the manufacturer, be certain about the origin of products you sell and if they are compliant in the location you intend to sell them.

Will Amazon pre-approve my listings?

Amazon will not pre-approve listings. It is your responsibility to carefully review Amazon policies and applicable law before listing a product. Laws change frequently, so sellers should monitor regulatory changes and take appropriate action. We encourage you to consult with legal counsel if you have questions about the laws and regulations concerning your products.

How do Restricted Products violations impact my ability to sell on Amazon?

Restricted Products violations can result in the removal of your selling privileges. To ensure that your account remains in good standing, you should make sure that you are aware of any policies or restrictions that apply to the products you sell and respond quickly to notifications that you receive.

How do I handle customer returns for restricted products?

Follow the standard return process including international return policy, to handle return requests.

I am a FBA seller. How does this impact my shipments and existing inventory?

We do not accept inbound shipments of restricted products to FBA. Please see our FBA Policies and Requirements and Required Removal policy.

I have orders that were placed prior to the policy change. What will happen to my performance metrics if I fulfill or cancel those orders?

You are able to fulfill the orders that were placed prior to the policy change without an adverse impact to your account health.

 文章来源:亚马逊官方网站