虽然很多人都说全五星好评是一种“错误”,但是如果你的feedback和review看起来三星的或者以下的评论的话,那对买家来说想相信你就有点难了。不求好评,但至少不能把这几个差评全看在眼里,影响销售。

因此,问题来了:中差评价是否合适,以及如何才能删除?

1联络客户服务入口(Contact Seller Support)

2选定Sellingon Amazon。

3选择客户Feedback。

4使用中差评输入订单号


卖家称,从他们的经验来看,删除差评更容易,平均成功率为70%-80%,只要仔细检查客户的三个问题:YES还是NO,然后再查看从其Comment中显示的这方面不满意程度,然后再根据客户的结论来删除差评。当然,这其中也有许多主观因素,不同的亚马逊客服对同一Case处理结果是不一样的;甚至有些卖家朋友反映,对同一Case处理结果的好评率看起来好像都是客服人员给出的。


在要求删除这条评论之后,请大家一定要留心亚马逊邮箱(或者是后台的Manage Your Case Log),不管这条评论是否被删除,亚马逊都会发送一封邮件到我们的亚马逊邮箱,通知卖家最后的判决。若差评被成功删除,买主还将收到一封通知邮件,买主有权将此订单重新留评...

他们在申请书的Additional Information 里面是这么写的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

 

之后收到了亚马逊的回复,如下:

 

Greetings from Amazon Seller Support. 

Thank you for bringing this matter to our attention. 


I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance. 

Thank you for your understanding. 


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