消息权限

如果贵公司有多人负责与买家沟通,您可以使用消息权限批准或拦截他们与买家沟通的电子邮件地址。

注意: 向买家发送的电子邮件消息既非来自为“买家与卖家消息服务”注册的电子邮件地址,也非来自为贵公司收取那的另一个电子邮件地址,将被拒收。这些电子邮件消息需要在授权电子邮件地址后重新发送。

【消息权限】页面显示以下内容:

  • 贵公司内已获得您的授权,可以通过买家与卖家消息服务向买家发送电子邮件的人员的电子邮件地址

  • 尚未获得批准或已禁止向买家发送消息的人员的电子邮件地址


电子邮件地址可以是个人电子邮件别名,也可以是团体电子邮件地址别名(例如贵公司的客户服务部门)。

要添加其他已授权的电子邮件地址,请按照以下步骤操作:

  1. 前往消息授权页面。

  2. 点击电子邮件列下方的 【+ 添加电子邮件地址】。

  3. 输入电子邮件地址,然后从“已批准”、“已拦截”或“删除”选项中选择相应的状态。

  4. 点击【保存】。


要更改以前输入的电子邮件地址的状态,请执行以下步骤:

  1. 前往消息权限页面。

  2. 点击【编辑】。

  3. 从三个可用选项中选择要更改的电子邮件地址的状态。

  4. 点击【保存】。


亚马逊官网原文详情:   

Buyer-Seller Messaging Permissions

If you have more than one person within your company handling buyer communications, you can approve or block their email addresses to communicate with the buyers using the Messaging Permissions tool on the Buyer-Seller Messages page.

Note: Email messages to the buyers not coming from the account's registered email address on Buyer-Seller Messaging or from an authorized email address will be rejected. These email messages will need to be resent after authorizing the email address.

You can approve or block senders from the Messaging Permissions page.


The Messaging Permissions page displays the following:

  • Email addresses of those within your company to whom you have granted access to send emails to the buyers through Buyer-Seller Messaging.

  • Email addresses of those whom have not yet been approved or have been blocked from sending messages to buyers.


Email addresses can be personal email aliases as well as group email aliases (for example, the customer service department of your company).

To add an additional authorized email address or change the status of a current email address, follow these steps:

  1. Visit the Messaging Permissions page.

  2. Click +Add an email address at the bottom of the Email column.

  3. Input the email address and select the appropriate status from the Approved, Blocked, or Delete options.

  4. Click Save.


To change the status of a previously entered email address, follow these steps:

  1. Visit the Messaging Permissions page.

  2. Click Edit.

    1. To change an address from blocked to approved, click the radio button in the Approved column.

    2. To change an address from approved to blocked, click the radio button in the Blocked column.

  3. Click Save.


Note: You can approve an internal sender that was previously blocked or block an internal sender that was previously approved. However, you can't delete the email address of an internal sender if it has already been approved or blocked.


文章来源:亚马逊官方网站