未付款订单是指那些买家已拍下货物,但尚未支付的订单。

购买者未付款的原因:

1.拍下之后,卖方不能及时联系到以确认细节。

2.拍完产品,发现运费太高了。

3.同类商品需要重新比较。

4.付款过程中的问题。

5.对卖主的信誉产生怀疑。


如果卖家店铺产生了未支付订单,建议采用以下技巧:

1.在生成订单之后,立即向买家发送发送站内信件、邮件,或利用Trade Manager及时与买家交流,了解买家对这些“未支付订单”的看法。

2.根据买主的意见,

a.调整价格、运费,以给予折扣,使货物更具竞争力;

b.进一步展示商品,提供图片、细节说明,使购买者对商品质量有更深刻的了解;

c.如买方付款有困难,可主动协助买方解决付款问题;

d.简略介绍自己的企业实力,以增强买主信任和购买信心。


三、如买家未在24小时内付款,亦未作出任何答复,可考虑主动调整价格,系统会自动发出调价邮件,通知买家再次关注订单。


四、有条件的可与买家电话联系。

回复模板:



Dear X,

We appreciated your purchase from us.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get theitem.

If you have any problems making the payment, or if you don’t want to go throughwith the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.

Thanks again! Looking forward to hearingfrom you soon.

Best Regards,

(Your name)



-----------------------------------------------------------------------------------------  



Dear X,

We appreciate your order from us.You have chosen one of the bestselling products in our store. It’s very popularfor its good quality and competitive price. Right now, we only have X lots ofthe X colors left. We would like to inform you that this product has a highrisk of selling out soon.

We noticed that you hadn’t finished the payment processfor the order. We’d like to offer you a 10% discount on your order, ifyou purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment isconfirmed. If you need any help or have any questions, please let us know.

Best Regards,

(your name)

PS: We are one of the biggestsuppliers on AliExpress. With more than 3 years’ experience in world trade, we areable to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warrantyfor all products. We promise to give you a full refund if the products are notas described.

If you have any questions, please contact us; we are happy to help you.



也可以通过提醒折扣到期,或者库存不多来刺激买家尽快下单



Please note that there are only 3 days left to get 10% off by making payments

Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.