12.2Payments for orders that are confirmed delivered later than the merchant-set Max Delivery Days may be withheld
If an order is confirmed delivered late (i.e., later than the merchant-set Max Delivery Days), and the weekly Warehouse Late Delivery Rate (see definition in the link below this policy) of the warehouse from which this order is shipped represents more than a nominal percentage of total orders, payment for the late-arriving order may be withheld.
The weekly Warehouse Late Delivery Rate is defined as the Warehouse Late Delivery rate percentage of orders that should have been delivered in a given Monday - Sunday week based on the merchant-set Max Delivery Days, but which instead meet the definition of a Warehouse Late Delivery under policy 12.1. To calculate the Warehouse Late Delivery Rate, Wish may use, at its discretion, information on the merchants’ deliveries in either the most recent calendar week or the prior one-to-two calendar weeks.
For orders where the merchant-set Max Delivery Days is greater than or equal to 5 business days, if the order is confirmed delivered in 5 or more business days after the merchant-set Max Delivery Days, payment for the order may be withheld regardless of the weekly Warehouse Late Delivery Rate.
For orders where the merchant-set Max Delivery Days is less than 5 business days, if the order is confirmed delivered in a number of days greater than or equal to twice the Max Delivery Days, payment for the order may be withheld regardless of the weekly Warehouse Late Delivery Rate.
Payments withheld for such late-arriving orders may be released to merchants when the following two conditions have been met:
A minimum of 12 consecutive Monday - Sunday weeks have passed since the order’s payment is first withheld; and
Merchants are able to consistently maintain an acceptable Warehouse Late Delivery Rate over the last 4 consecutive Monday - Sunday weeks for the warehouse the late-arriving order was fulfilled from.
Merchants are allowed to dispute the above-defined late-arriving orders within 30 calendar days from the date the order’s payment is withheld. If the order is determined to have arrived on time, the order may become eligible for payment and will not be counted towards merchants’ Warehouse Late Delivery Rate.
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