确认妥投时间晚于商户设置的“最长妥投天数”的订单的付款可能会被暂扣

如果某个wish订单延时确认妥投(即晚于商户设置的“最长妥投天数”),且该订单的发货仓库的周“仓库延时妥投率”(参见本政策下面链接中的定义)较高(延时妥投订单占订单总数的比例较高),则该延时妥投订单的付款可能被暂扣。

周“仓库延时妥投率”是指在规定的某一周(周一至周日)内,仓库延时订单(参见“wish平台仓库履行政策”中关于“仓库延时妥投”的定义)的数量除以本应在商户设置的“最长妥投天数”内妥投的所有订单数量而得到的百分比。为了计算“仓库延时妥投率”,Wish 可能会自行决定使用商户最近一个日历周或前一两个日历周的妥投信息。

当商户设置的“最长妥投天数”大于或等于5个工作日时,如果订单在超过商户设置的“最长妥投天数”的5个或以上工作日后才确认妥投,则不管每周“仓库延时妥投率”是高还是低,该订单的付款都可能被暂扣。

当商户设置的“最长妥投天数”小于5个工作日时,如果订单在商户设置的“最长妥投天数”的两倍或以上时间才确认妥投,则不管每周“仓库延时妥投率”是高还是低,该订单的付款都可能被暂扣。

延时妥投订单被暂扣的付款必须满足以下两个条件才能放款给商户:

  • 自订单付款首次被暂扣以来,至少已过去连续12周(周一到周日);并且

  • 延时妥投订单的发货仓库在过去连续4周(周一至周日)内一直保持可接受的“仓库延时妥投率”。

商户可在订单付款被暂扣之日起的30个自然日内对上述延时妥投订单提出申诉。如果商户确定订单已按时妥投,则该订单有可能重新获得付款资格,且不会计入该商户的“仓库延时妥投率”。

wish商户官网原文详情:

12.2Payments for orders that are confirmed delivered later than the merchant-set Max Delivery Days may be withheld

If an order is confirmed delivered late (i.e., later than the merchant-set Max Delivery Days), and the weekly Warehouse Late Delivery Rate (see definition in the link below this policy) of the warehouse from which this order is shipped represents more than a nominal percentage of total orders, payment for the late-arriving order may be withheld.

The weekly Warehouse Late Delivery Rate is defined as the Warehouse Late Delivery rate percentage of orders that should have been delivered in a given Monday - Sunday week based on the merchant-set Max Delivery Days, but which instead meet the definition of a Warehouse Late Delivery under policy 12.1. To calculate the Warehouse Late Delivery Rate, Wish may use, at its discretion, information on the merchants’ deliveries in either the most recent calendar week or the prior one-to-two calendar weeks.

For orders where the merchant-set Max Delivery Days is greater than or equal to 5 business days, if the order is confirmed delivered in 5 or more business days after the merchant-set Max Delivery Days, payment for the order may be withheld regardless of the weekly Warehouse Late Delivery Rate.

For orders where the merchant-set Max Delivery Days is less than 5 business days, if the order is confirmed delivered in a number of days greater than or equal to twice the Max Delivery Days, payment for the order may be withheld regardless of the weekly Warehouse Late Delivery Rate.

Payments withheld for such late-arriving orders may be released to merchants when the following two conditions have been met:

  • A minimum of 12 consecutive Monday - Sunday weeks have passed since the order’s payment is first withheld; and

  • Merchants are able to consistently maintain an acceptable Warehouse Late Delivery Rate over the last 4 consecutive Monday - Sunday weeks for the warehouse the late-arriving order was fulfilled from.

Merchants are allowed to dispute the above-defined late-arriving orders within 30 calendar days from the date the order’s payment is withheld. If the order is determined to have arrived on time, the order may become eligible for payment and will not be counted towards merchants’ Warehouse Late Delivery Rate.

See examples and learn more

 文章内容来源:wish商户官方网站