在跨境电商亚马逊店铺运营过程中,邮件沟通能力是运营者最基础和必备的技能之一。在遇到账号申诉、测评、被跟卖、售后、退货被审核等等场景,都需要通过邮件沟通的方式去解决问题。本文给大家列举了一些情景下的邮件回复模板,一起来看看吧。

亚马逊邮件模板:


1、亚马逊产品出问题,给客户免费重新发货要好评

Dear Scott,


Sorry for the inconvenience brought to you.


We will resend you a new white tracker today and you don’t need to return the defective to us as the shipping fee is really high.


Could you kindly leave us a good feedback for our fast action and service?:)


It is helpful to other buyers and it’s great encouragement to us .


Thank you in advance.


Any other help need,please feel free to let us know.


xxx

2、亚马逊针对客户已收货不想要情形回复

Dear xxx,

Well noted your request.

Regarding the shipping fee to return to China is really high and the item can’t be resale,we will suffer a great loss if it be returned to us.

Here are two solutions xxx,any better advice ,please let us know.

1.Is it possible for you try using ,we believe it must will be helpful for your life on some aspect or you can give it to some friend who may need it.

2.Could we refund you $+金额 and you keep this item?

Thanks and looking forward to your reply.

We really appreciate your kind understanding.

xxx

3、亚马逊产品缺货取消订单邮件

Hi,

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

4、亚马逊产品发错颜色请客户确定是否重发

Dear xxx,

Sorry for the inconvenience brought to you and apologize for our carelessness.

It is likely our warehouse worker sent you the wrong version carelessly,we have both Chinese version and English version in stock .

Could we resend you a totally new English version to you?

You can get it in about 7-12 days,please confirm whether it’s okay for you.

Thanks and waiting for your reply.

Have a great day.

xxx

5、亚马逊回复客户订单正在运输途中

Dear xxx,

Yes,it is shipped from China,our factory is in China,but we have sales office in US.

the tracking number is :xxxxx,you can track it here:http://www.17track.net

We tracked it for you,it already arrived in xxxxx,you can get it soon.

I also copy the latest tracking information at bottom xxx.

Your patient waiting will be greatly appreciated.

For any further assistance, feel free to contact us

Have a good day!

xxxx

以上就是一些情景下的亚马逊邮件回复模板,有需求的可以自取再根据实际情况进行套用。