Sorry for the inconvenience brought to you.
We will resend you a new white tracker today and you don’t need to return the defective to us as the shipping fee is really high.
Could you kindly leave us a good feedback for our fast action and service?:)
It is helpful to other buyers and it’s great encouragement to us .
Thank you in advance.
Any other help need,please feel free to let us know.
Well noted your request.
Regarding the shipping fee to return to China is really high and the item can’t be resale,we will suffer a great loss if it be returned to us.
Here are two solutions xxx,any better advice ,please let us know.
1.Is it possible for you try using ,we believe it must will be helpful for your life on some aspect or you can give it to some friend who may need it.
2.Could we refund you $+金额 and you keep this item?
Thanks and looking forward to your reply.
We really appreciate your kind understanding.
Sorry,as this item is out of stock now,we have no choice but to cancel your this order.
We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order.
Sorry again .
If you would like us change a similar item in our store for you,please also let us know.
Sorry for the inconvenience brought to you and apologize for our carelessness.
It is likely our warehouse worker sent you the wrong version carelessly,we have both Chinese version and English version in stock .
Could we resend you a totally new English version to you?
You can get it in about 7-12 days,please confirm whether it’s okay for you.
Thanks and waiting for your reply.
Have a great day.
Yes,it is shipped from China,our factory is in China,but we have sales office in US.
the tracking number is :xxxxx,you can track it here:http://www.17track.net
We tracked it for you,it already arrived in xxxxx,you can get it soon.
I also copy the latest tracking information at bottom xxx.
Your patient waiting will be greatly appreciated.
For any further assistance, feel free to contact us
Have a good day!